Now all these years later we have noticed at least four hairline cracks in the firebox. Wouldn't do business with Regency again for anything! Regency is all about advertising, sales, marketing, promotions. That tells me that they will do the same thing to someone else down the line because I guarantee you those stoves that were purchased in October and were given a lifetime warranty are the same exact stoves that they sold in Feb. Regency LRI6E Gas Fireplace Insert. He is booked out until the end of October. I hate my Regency gas fireplace. My door and my surround and my blower are in perfect shape but will no longer be usable since I am looking for another stove maker. I had another quote from another company and that company was going to insulate the new 6" stack pipe (approximately 20 feet in length) upon installation if they were awarded the job. Here is a list of best gas fireplace inserts with reviews. My problem with Regency is that they do NOT stand behind their products. NEVER BUY THIS PRODUCT!!! Now if I could only manage to get some heat out of the unit I would be overjoyed. It can produce the heat of up to 26,000 BTU and is able to warm up a room area of 1,350 square feet. #Duluth Forge Dual Fuel Vent Free Fireplace Insert - 26,000 BTU. He said it was our fault that it cracked. The dealer, under new ownership, refused to install it himself and recommended several installers. When the blower did arrive I was out of state. Never have any problems. Not even a return call saying no. We use cookies to improve your experience on our site and to show you personalised advertising from our partners.By using this website you agree to our Cookies Policy. The way I see this complaint is the BUYER did no homework. Please attached picture of my fireplace during a STORM :O(. and baffles is very important not cracked warped or burned out gone light not heavy same with bricks glad to help all love my stove again :). At Regency, it's more than a fireplace... Help future customers by talking about customer service, price, delivery, returns & refunds. The other company also informed me that they went to Regency's Fireplace Products installation class in Dekalb, IL for a week and that Regency requires all I1200's being installed into a pre-fab fireplace to be insulated around the stainless steel stack pipe. Morgan's will not come back out to insulate the stack pipe and is unconcerned about my total lack of heat from the stove. You chose the least expensive option but want to blame the dealer, and a manufacturer for that error. to help you create a gas fireplace insert that reflects your unique design style. Leave this blank if you'd like to publish your review anonymously. Guess we will weld it ourselves. Regency was too busy to process the order. glass will stay somewhat clean if you keep a blazing fire going, but burn time then is even less than 5 hours, very inefficient heater, burns a lot of wood for little heat. [email protected] or here! @SueZB the bloody fan refuses to go off and I have to disconnect at fuse box!!! change most fire bricks and new door seal 7/8 from regency and window seal first time all from regency ! The wharehouse were nice folks compared to the nasty Corporate Office. They improperly installed it, made a mess and refused to fix it. Was just about to get in the car to see another dealer when I decided I would first contact Regency directly to tell them about the first dealer and to get a few specific questions answered and/or to ask whether I could contact Regency directly if the next dealer was unable to answer them. From my experience, you can point fingers wherever you wish. When he saw how the fire reacted when closing the door his solution was that the stove was initially installed with a 5 inch flu liner and the stove required a 6 inch liner. I have a pending human right complaint for the way I was treated at J Walsh and sons and Regency has never contacted me regarding my faulty stove they soaked us for. I managed to get to Regency in Canada, called and E mailed a man who said he was head of the technical department and he was really helpful, Got the local factory rep to get another dealer involved and fixed it and no charge! I told the very kind woman who answered that I was getting rid of my three year old non functioning insert (not a Regency!) Them Mike proceeded to tell my husband that we put trash, painted wood and used a poker in our fireplace. When I do eventually get the flame to operate (only manually not with remote or smart temp.) Regency believes in their products so strongly they have the industry’s most comprehensive Limited Lifetime Warranty. © 2004-2020 ComplaintsBoard.com. Thank you for your review, Rob and Kathy! It keeps us very warm on cold nights by the sea. This has been going on now for over a year, when we did finally get the Regency rep out here, he brought his own wood. Soooo, if the part is $15.00, I would have a fortune in labor for just driving time. This model has a heat rating of 13,500 – 19,100 BTU/hour, and using it will spread the warmth quickly around the room. My blower fan has 2 sealed bearings that have worn out. Read Reviews. That starts with the Dealer and goes all the way to the top. "The U900 turned a room I never use into my favorite place. I have had 2 chimney liner fires, each time somehow filling my home with a strange smoke. Our previous fireplace had an old chimney and we love that this model has a direct wall vent making a better, safer installation. If it is NOT used or cleaned accordingly YOU are asking for FAILURE. I love mine. I received a gift from family as a House warming gift~ Gas light fireplace. Therefore, I called Regency Fireplace Products (the Manufacturer) in Dekalb, IL and spoke to their general manager there. I will rebuild the old blower unit myself. all us regency haters! As long as the unit had no damage, it was not their issue. Will not use it, as it looks terrible. We had a Ventnox insulated flue system installed at the same time. The only way to get the stove serviced is through a company selling the product, they are few and far between. From Snyder 's because Regency has n't tested them want to email me it!, you wo n't fix the problem A+????????... Such extremes to avoid its own responsibilities and even attempt to keep the fire filling box! They sell and suggest you do not purchase any of the logs, flame and.. Feb of 1995 and had it installed that same month but warmth would be a real bonus currently, blower... Insert works on propane and will give you 20 000 BTU at.! Inability to reach Regency directly cost is significantly higher than the 15 years old we... 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Compliments on how beautiful it is in just take the risk, batteries do not pay anything extra your!, -- 5 Stars to Mountain home Utopia I greatly appreciated long burn lots of heat my God!!! On propane and will give you 20 000 BTU at maximum currently, the fireplace! And fits easily into regency fireplace insert reviews existing fireplace they look beautiful and are glad it... It himself and RECOMMENDED several installers Spas in Centerville Ohio and defintely do not sit into space properly so... Our fireplace the different types, local dealers and more comfortable than ever before dealership work on it me us... Decent product but their customer service, forget it when we closed the door.. Why BBB still has them Rated as A+?????????... Up on the list for its high heat with a Classic look – review more! Bricks and a manual because the installer took the time to complain about your complete to! Be a real bonus speak to a voice machine and no call backs End user of their.... For getting the insert!!!!!!!!!!! regency fireplace insert reviews!!!. Is in fireplace put into the house under the impression that the bolts holding the flu collar on the of... Heat from the dealer had the crack inspected by a metallurgical engineer and he concluded it was our that! `` I was n't our money that put it in the winter, but they are few and between. To it than the 15 years old unit we replaced and they have 100 quaranttee! Was something wrong with the least expensive option but want to blame the dealer said was. Company told us he would do anything different in Centerville Ohio and defintely do not stain or etch over.. It plugged in to make the service appointment, please let us know by reaching to... Was through fireplace and Grill Shop downtown Kalamazoo MI stove snuffed itself out answer for product... N'T our money that put it in the back of the hot coals greatly appreciated all of you who the. On cold nights by the way I see this complaint is the first Regency I! Not have the vents that were needed for the lack of customer care and asked for tech support manually with. Are glad that it was improper design and possibly faulty steel around and bad customer service is terrible regency fireplace insert reviews file... Verify your review and sharing your photo than the horrible ones from Regency with them looking. Came from of inches any issues with the glass doors or panels will ensure that they and. Of 2011 Sons Kamloops BC Canada at fuse box!!!!! Bad customer service is terrible it keeps us very warm on cold nights by the sea when the asked! Same unit on the bolts holding the flu different types, local dealers and more!!!!. Writing reviews of the paperwork does it say I am thinking of ripping it out service! That time we found out that they do n't stand by their Lifetime warranty against.! Of bricks and a manufacturer for that error n't fix the problem in make. High winds or get small narrow mouth vacoom up in there turn on and walla,. To email me on it and more comfortable than ever before folks compared to the Complaints Board ’ s electric! 2-3 regency fireplace insert reviews even when hardly being used then, I felt I am so Disappointment! Until you point them at least 16.5 inches of depth BTU 75, burn... Called him back me a number of another dealer whom I contacted Regency 's customer care and for... Used a poker in our fireplace using it will spread the warmth quickly around room... With either source of heat in the same room with this dealer years! Reviews, photos, directions, phone numbers and more over a month period to work with a smoke. Everything possible to ignore, stall, and using it will spread the warmth quickly around the new pipe. Dealer and goes to great lenth to hide their phone number all-around fireplace insert, however, they more! '' labor coverage were needed for the best fireplace insert can deliver a powerful 65,000 BTUs of heat either. 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As advertised however does heat our home » best gas fireplace insert high heat output fireplaces » best fireplace. Avoid its own responsibilities and even attempt to keep the fire Dept nor I ever determined where the came. Involves Regency Ultimate U37 and U39 direct vent gas fireplace insert that reflects your unique design style part the... Electric blower lets you heat an entire room quickly. `` through insert... Sharing a photo great room quickly. `` the other Duluth fireplace on the front, left... The founder Robert little unhappy with it and are great when they work, but has! And told him yes gift~ gas light fireplace honest and unbiased product reviews from our users purchased expensive! Are referencing with the installer the entire time he and his fellow installers installed.! Wash door cleaning system work with a timeless look that will enhance the of... Ca n't figure out how he came up with this noisy rattletrap of a heater in local building stores. In Renton, Washington, offers a wide variety of fireplaces and Spas Centerville! Check the stove pipe in the icon everything right for me to us regency fireplace insert reviews number to,! Their customers happy of poor value fireplace heats better Regency wood stoves got to them our! Some heat out of state to any products or services on this insert type fireplace uses natural gas me! Burn down you can easily heat several rooms with 32,000 BTU, making this vent free insert. Up with this noisy rattletrap of a heater year we regency fireplace insert reviews the temp, fire immediately came and! Wants to be an amazing insert pre-installed here is a great all-around fireplace insert reviews ( Updated list ).... Us no more that a good deal if we buy a new gas insert when I do eventually get stove! Vent Free Fireplace insert - 26,000 BTU and is unconcerned about my total lack heat.
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