909308 views • aug 26, 2020 • knowledge. Causes of Uber Deactivation. Banned Uber drivers can now appeal in New York - BBC News Uber said it's working to reactivate the drivers' accounts. Just open the "Help" section and select 'Call Support' to be connected to our support team via the app. UBER wrongful deactivation lawyer - Downtown LA Law Group Thanks Make sure to provide further information regarding the incident and plead your case as best as possible, but . Basically don't trust this corporation and prepare to lose your job even if you are a good driver with no issues. How To Un Deactivate Doordash Account What Happens After You're Deactivated By Uber? If you are unfairly deactivated from Uber or Lyft, the first thing you want to do is try to solve it on your own by talking with support. Have you been deactivated from driving for Uber? Uber deactivated the accounts of some transgender drivers after they updated their profile photos, per the LA Times. It is important to understand that most of the reasons for deactivation are universal, but a few of the nuances . Why rideshare and delivery drivers get deactivated, and ... Gig economy workers demand fair process after platforms deactivate their accounts and give them no option to appeal An Uber driver delivering a petition Friday to the multi-billion dollar ridehail giant was tackled to the ground by a security guard, video released by a group representing drivers shows. She negotiated a settlement with Uber to set up a deactivation appeals panel including Uber drivers, but the deal fell through because a judge said the monetary payout for drivers was too low. Also, Uber agrees to better explain its deactivation policy to drivers, create a deactivation appeals process, and help drivers who were deactivated get back on the platform. And in Seattle we've started a new appeals process—where highly rated Uber partners hear the appeals of drivers who have been deactivated. 0 comments. Breaking rules related to the Uber driver platform will get you deactivated by both Uber and UberEats. Deactivated by Doordash Australia: Top Reasons, How to ... The biggest reason Instacart will deactivate your account is if you're not following Instacart's contracts. In order to appeal a deactivation, you can head to Uber's deactivation page and fill out the attached form. Randomly got my account deactivated last week with no warning. We recently published a driver deactivation policy, which explains in simple, easy to understand language why a driver might lose access to the Uber app. Account Deactivation Appeals. Use lin. Can Uber Drivers Sue for Wrongful Termination? - Side Car These decisions are always taken after a careful consideration of all information available to us and taking into account the conditions outlined in the Service Agreement with Uber B.V. and if relevant any local Community Guidelines. Too many deliveries outside of the expected delivery time frame is a common reason for UberEats drivers to get deactivated. How to appeal the deactivation of a dasher account you can submit a deactivation appeal via this form, and our specialized team will review your appeal.this review process will apply to deactivations from the doordash platform that were based on violations of the independent contractor agreement or deactivation policy, such as abuse, fraud, or violating the safety of the platform. You must maintain a rating of at least 4.2 stars after completing a minimum of 20 orders. Explain what happened to Uber. The Appeals Process. SEATTLE (June 21, 2021) - On July 1, Seattle Uber and Lyft drivers will become the first gig workers in the nation to benefit from legal protections against unwarranted termination when the City of Seattle's groundbreaking Deactivation Rights Ordinance is implemented. Uber ensures that all cases are treated with utmost fairness through all stages which include fraud detection, decision review, and loss of access to the Uber App. As such, certain deactivation decisions, especially those related to zero tolerance violations, are not eligible for appeal. How to un deactivate doordash account. Last night, I got an Uber text right before bed alerting me that a passenger had reported concerns with my driving (something about braking/maneuvering or whatever). If you're deactivated because of low star ratings: Get in touch with Uber or explore help.uber.com. How to appeal the deactivation of a dasher account you can submit a deactivation appeal via this form, and our specialized team will review your appeal.this review process will apply to deactivations from the doordash platform that were based on violations of the independent contractor agreement or deactivation policy, such as abuse, fraud, or . But it also requires a fair level of commitment, as drivers who don't accept rides for long periods risk deactivation for inactivity. As you know this is the percentage of most recent completed (100) deliveries. How to Handle an Unfair Deactivation from Uber/Lyft. Causes of Uber Deactivation. If You Are Deactivated by Uber or Lyft. Get the app. 3y. According to Conigliaro, drivers can contest deactivation decisions in front of a five-member . Drivers Union will provide support as city enacts nation-leading protections against unwarranted termination. Lyft makes its relationships with drivers look so friendly, with those festive pink stickers and light-up purple amps.Until now, we've heard mostly positive things about being a Lyft driver. But it also requires a fair level of commitment, as drivers who don't accept rides for long periods risk deactivation for inactivity. How to appeal deactivation? The ex-driver, Abdul Mohamed, filed the suit in a San Francisco court, claiming the company violated the Fair Credit Reporting Act. Your account can be deactivated from the Uber network for various reasons. Low Completion Rate. Here's how . While doordash cannot require you to accept delivery offers, they can deactivate your dasher account for failure to… Uber has initiated a quality improvement course in some areas. This rule applies to both delivery drivers and Instacart employees who are in-store shoppers. How bad is Uber? Provide any evidence needed to prove that you are following the rules and should be allowed to drive. Due too multiple false reports. If you've been deactivated, you should receive an email. But now an appeals process - for New York City drivers only - will see drivers . If you are deactivated by Uber, here are a few important steps to take to get reactivated as quickly as possible: Contact Uber - my email bounced back, but that could just be my market. The Uber NYC team will confirm your request, and if your appeal is eligible you will be invited to an appointment with the driver panel. These boards listen to both sides of the complaint and make a determination about your deactivation or reactivation. Uber calls this the "7×7 Experience," and is either an online class or an in-person class, dependent on your location. Told it was for "time fraud". When Amazon provides a warning or termination email, they still give its Flex drivers a chance to appeals the decision. We operate an Uber support line for riders and drivers 24/7. Uber also has ways to follow the ride path, so any misuse of GPS driving to make a ride longer in time or mileage will also be used as a reason for deactivation. I have 98% driver rating and 1 compliant over my last 100 . Driver Deactivation Policy - Australia & New Zealand. Compliance with the Law Uber states that it expects all its drivers to adhere to every local, state and federal law, whether driving or otherwise. It was my second such alert in less than a week, and that was really surprising because I hadn't had . letter from Uber. Any email address' that I can write to? I'm Harry, the founder of The Rideshare Guy. Try to respond to that first. In some cases, drivers have reported being deactivated after posting disparaging remarks about Uber on social media. Check if you could find any qualified improvement course that is easily available in your area. Many apps like Uber and Lyft do not let their employees appeal, but DoorDash does. Doordash customer account deactivated doordash customer account deactivated Microsoft ahora le permite a usuarios de Click sign in to access your uber account. Check if you could find any qualified improvement course that is easily available in your area. A definitive taxi plan has also been approved but will take some time to be implemented as legislation.Last month a court of appeals in Brussels ruled that LVC licenses were not sufficient to carry paying passengers and declared the Uber app illegal. To join such a course contact Uber support or search help.uber.com. Even through COVID-19, the company seemed to be doing good deeds and saying sweet stuff to drivers for being brave enough to go out and do their jobs. Taking Uber to a small claims court for deactivation may not be a wise decision because it is stated in Uber's legal terms and in the driver . As an example, drivers only earn $72.5 for $100 fare meanwhile, with Didi, the driver's income will only be cut by 5%. Deactivated account for no reason. Check out your help site below! I have a dash cam installed so if they tell me who sent in a complaint, I can submit a video footage. How to un deactivate doordash account. 1. This course which generally goes by the name "7×7 Experience" could be both online and in-person class. It is important to understand that most of the reasons for deactivation are universal, but a few of the nuances . Load Error You may be locked out of the Uber app or deactivated for a number of reasons. Uber has deactivated some transgender drivers' accounts over what it deemed to be fraudulent profile photos taken after their transitions, the Los Angeles Times reported Friday. If your account was originally activated earlier than 1 year ago, before reactivating the account you may be required to do re-verification process. Under this agreement, Uber has agreed to pay up to $100 million to resolve these claims and will implement a number of significant policy changes. EDIT 1: The Support Number is 1 (800) 253-9435. According to Conigliaro, drivers can contest deactivation decisions in front of a five-member . If you've been deactivated, you should receive an email. EDIT 2: I will unfortunately say that my most recent experience reporting a baiter tonight with a rep was less than stellar. You can appeal your deactivation and start an investigation of it without suing by contacting Uber Support. Persistence pays off! Anyone had successful stories with their appeal? The app was . Late deliveries. How do I appeal a deactivation? Uber has deactivated some transgender drivers' accounts in the US over what it deemed to be fraudulent profile photos taken after their transitions, the Los Angeles Times reported citing affected drivers. Romalu said: I drive for both Uber and Lyft. ⭐️Get 30 days of Kover for Free ⭐️ Get Paid Time Off, Sick Leave for Uber & Lyft Drivers & gig workers plus a lawyer to get your account reactivated! You can appeal your deactivation and start an investigation of it without suing by contacting Uber Support. While Uber may sometimes use automated processes for fraud detection, decisions are only taken following human review by Uber staff, and no account is ever deactivated automatically. The appeals process was outlined by IDG founder Jim Conigliaro in an email to Uber drivers on Nov. 21. Calvin Stephano, whose account was also deactivated when he tried to update his profile photo, said Uber's appeals process doesn't allow drivers to better understand or further dispute the company . Some drivers said they weren't able to recover their driver accounts through Uber's appeals process. Press 0 until you're asked to verify your date of birth. Specifically, Uber agrees to the following: Comprehensive written deactivation policy; Formal appeals process for certain deactivation . Make sure to be as detailed as possible. To appeal, drivers must have acceptable evidence to prove that they are not what the company thinks. In November 2019, TfL concluded that Uber was "not fit and proper" to hold a private hire operator licence after finding that a change to Uber's systems allowed unauthorised . June 29, 2016 / Adelaide. Try to respond to that first. So in September I got deactivated while in the middle of a trip. And it's clear from feedback we . The policies can be found on Uber's website or viewed in the legal section of the terms and services within the app itself. Some of the drivers said Uber had deemed their post-transition photos as . Enter the appeals process if you want to tell your side of the story and work to get the account back into good standing. 909308 views • aug 26, 2020 • knowledge. Riders can also get to us the old-fashioned way by simply calling 0808 189 7190. My account has been deactivated but I don't know which rides I gave out from made my account deactivate. That is the best alternative to suing, but you will still need evidence to help your case. Both these changes will significantly increase . Uber also will modify certain business practices as described fully in the notice package. You may be locked out of the Uber app or deactivated for a number of reasons. Others are usually due to safety issues, fraud, discrimination by the driver or delivery person, or persistently low ratings from riders or Uber Eats users. Uber's appeal. There are a few reasons why you would get deactivated, mainly because of low passengers ratings. The ride-hailing app company Uber has come under criticism after a new investigation by the Los Angeles Times claims that some transgender drivers had their accounts deactivated and were kicked . That is the best alternative to suing, but you will still need evidence to help your case. This review process will apply to deactivations that were based on violations of the Independent Contractor Agreement or Deactivation Policy, such as abuse, fraud, or violating the safety . If you're deactivated because of low star ratings: Get in touch with Uber or explore help.uber.com. What is the number to Uber customer service? Uber will pay $20,000,000 into a Settlement Fund that will be paid out to drivers who are Settlement Class Members. *. I'm a Customer I'm a Merchant. A low DoorDash rating is one of the biggest reasons for DoorDash deactivation amongst delivery drivers. While doordash cannot require you to accept delivery offers, they can deactivate your dasher account for failure to […] In 2014, Uber came under fire for its sketchy firing policies. Today, with tens of thousands of driver-partners using the app in Australia and New Zealand each month, that has got harder. The former employee alleged that the company "fired" him for findings in his credit report. This course which generally goes by the name "7×7 Experience" could be both online and in-person class. It comes after a raft of recent studies have found negative effects from Uber and Lyft, such as increased congestion, higher traffic fatalities, huge declines in transit ridership and other negative impacts. How to appeal the deactivation of a dasher account you can submit a deactivation appeal via this form, and our specialized team will review your appeal.this review process will apply to deactivations from the doordash platform that were based on violations of the independent contractor agreement or deactivation policy, such as abuse, fraud, or . 'A bad customer review' was the reason and no information at all on it!? Been driving with uber for 2.5 years. I can not access/log on to my account to contact support so I need an external way of contacting uber. The Great Deactivation Mystery. Demand an explanation as to why you were deactivated; Make it so they can't forget you - more likely to get some traction . In New York, New Jersey, and Connecticut, the Independent Drivers Guild has worked out agreements with Uber and Lyft to form deactivation appeals panels, composed of drivers and representatives from the companies. But lately, we've heard some not-so-good things . The Brussels parliament has passed an emergency ordinance in order to allow Uber drivers to get back behind the wheel on Saturday. Appealing an Uber Deactivation. DOORDASH - Deactivated My Account for No Reason and with No Appeal Feb 16, 2021 @ Pissed Consumer I give! In some cases, new Uber drivers were experiencing issues getting approved, but for the most part, a lot of the issues we've been hearing about stem from the updated annual background checks that Uber is now running on existing drivers. Log on partners.uber.com or use the application to make sure that the information and documents in your account are up to date. (Of the payment, $84 million is guaranteed and $16 million is contingent on an increase in Uber's future value.) It is absolutely heartless for Uber to suspend a 4.96 star driver with a 98% satisfaction rate for driving deliveries during a Pandemic without any justification, cause, or chance to appeal. Per ca prop 22 I'm entitled to a review and appeal. Not a DoorDash Dasher? These changes include: - Uber will no longer be able to deactivate drivers at will. Uber treats us with no respect - We are the Rodney Dangerfield's of rideshare - Wikimedia Creative Commons. now … Similar tags: #appeal #doordash #sex-appeal #product+appeal #appeal. Uber and Deliveroo drivers protest over hundreds of 'unfair' dismissals. Note: DoorDash customers rate drivers after each delivery, so your rating is an average of your last 100 ratings. The Deactivation Appeal Process. I started driving for Uber and Lyft in 2015 and eventually quit my day job as an aerospace engineer to run The . Six years ago when Uber first started, it was easy to work with the handful of drivers who used the app. To avoid this from happening to your driver account, here we collect some common reasons that cause a Dasher to lose access to the app. Instacart may have deactivated your account for one or more of these common reasons if this has happened to you. How to appeal the deactivation of a dasher account you can submit a deactivation appeal via this form, and our specialized team will review your appeal.this review process will apply to deactivations from the doordash platform that were based on violations of the independent contractor agreement or deactivation policy, such as abuse, fraud, or . Drivers can appeal directly by replying to the email they receive. Uber. Never responded I sent a detailed appeal again. One of the appeals of Uber is that it allows the driver to set his or her own hours, giving them a certain amount of freedom over their schedule. Here's what Uber told me about EATS deactivations: "Once your Uber Eats partner account gets deactivated, the decision to remove your access to Uber delivery trips is permanent. In some cases, Uber doesn't even need evidence if you've received several unconfirmed complaints regarding a similar issue. If you are deactivated by Uber, here are a few important steps to take to get reactivated as quickly as possible: Contact Uber - my email bounced back, but that could just be my market. DoorDash's Deactivation Policy covers a wide range of ways to get your account pulled, but their Dashers do have a chance of getting access again. Two Uber drivers told the Senate Committee on Job Security on Thursday afternoon that they'd had their accounts wrongfully deactivated without an opportunity to appeal. The most common reasons why a driver or delivery person might lose access to their account are an expired document or an issue with their background check. The deactivation appeal program was developed with the input from the Independent Drivers Guild, a Machinists Union affiliate. Doordash Deactivation Policy as of September 2019. Get to Know Us If You Are Deactivated by Uber or Lyft. Over the past few months, we've heard from numerous drivers who were running into problems with the Uber background check. The appeals process was outlined by IDG founder Jim Conigliaro in an email to Uber drivers on Nov. 21. Getting deactivated is not the end of the line for a DoorDash driver. As we know Uber charge driver a 27.5% service fee for every trip in Australia. Dec 9, 2018. The policies can be found on Uber's website or viewed in the legal section of the terms and services within the app itself. Low Rating Deactivation. We should all be getting paid what we agree to deliver for. Doordash customer account deactivated doordash customer account deactivated Microsoft ahora le permite a usuarios de Click sign in to access your uber account. One of the appeals of Uber is that it allows the driver to set his or her own hours, giving them a certain amount of freedom over their schedule. However, this only impacts your ability to accept and complete delivery trips. : # appeal # doordash # sex-appeal # product+appeal # appeal # doordash # sex-appeal # product+appeal # #. Driver rating and 1 compliant over my last 100 the complaint and make a determination about your or! Drivers Guild, a Machinists Union affiliate contact Uber support line for a doordash Driver the for. Account back into good standing ex-driver, Abdul Mohamed, filed the suit a. You are following the rules and should be allowed to drive give its Flex drivers a chance appeals! Engineer to run the, claiming the company & quot ; in-store shoppers contest deactivation decisions in of. However, this percentage is only for newly registered uber deactivation appeal during their first two weeks of driving with Didi:! In Australia and New Zealand each month, that has got harder deliveries... Course in some areas or termination email, they still give its Flex a. Last 100 deactivated, you should receive an email, this only impacts your to... And complete delivery trips account for no reason < /a > Appealing an Uber deactivation outside of the complaint make! When Amazon provides a warning or termination email, they still give its Flex drivers a chance to appeals decision! An aerospace engineer to run the and New Zealand each month, that has harder. Calling 0808 189 7190 Uber said it & # x27 ; ve heard some not-so-good things 1: support... Deactivation appeal program was developed with the input from the Independent drivers Guild, a Machinists Union.... Only impacts your ability to accept and complete delivery trips Uber first started, it was easy to with! To suing, but ago, before reactivating the account back into standing... You would get deactivated, mainly because of Low passengers ratings was originally activated earlier than 1 year,... … Similar tags: # appeal # doordash # sex-appeal # product+appeal # appeal # doordash # sex-appeal product+appeal. Of a five-member you want to tell your side of the complaint and a... Into good standing claiming the company thinks prop 22 I & # x27 s! Doordash Dasher account - Capitalcamp < /a > Appealing an Uber support search... Not what the company thinks > will Uber win appeal will still need evidence to help case... Win appeal listen to both sides of the reasons for deactivation are,! Doordash # sex-appeal # product+appeal # appeal drivers and Instacart employees who are in-store shoppers back into good standing locked..., Uber agrees to the following: Comprehensive written deactivation policy ; Formal appeals process for certain deactivation cam... Incident and plead your case but lately, we & # x27 ; t which... Sue for Wrongful termination Uber also will modify certain business practices as described fully in the notice package information! The notice package these changes include: - Uber will no longer be able to doordash! My account deactivate to verify your date of birth: doordash customers rate drivers after each delivery, so rating. Edit 1: the support number is 1 ( 800 ) 253-9435 mainly because of Low passengers ratings Uber line... Said: I will unfortunately say that my most recent completed ( 100 ) deliveries fraud activities the. ) 253-9435 will unfortunately say that my most recent Experience reporting a baiter tonight with rep! Know this is the best alternative to suing, but you will still need evidence to prove that you deactivated! That you are following the rules and should be allowed to drive most of the Driver... Get to us the old-fashioned way by simply calling 0808 189 7190 time frame is a common reason for drivers! Passengers ratings for New York City drivers only - will see drivers delivery time is. //Www.Side.Cr/Can-Uber-Drivers-Sue-For-Wrongful-Termination/ '' > fraud activities on the Uber app or deactivated for a Driver... Rules and should be allowed to drive Uber app or deactivated for a doordash Driver evidence to. Rep was less than stellar: //www.reddit.com/r/uberdrivers/comments/r8e5c7/how_to_appeal_deactivation/ '' > RSG168: Fighting Unfair Deactivations with LegalRideshare < /a >.... Drivers during their first two weeks of driving with Didi: //www.side.cr/can-uber-drivers-sue-for-wrongful-termination/ '' > is your Uber account edit:! Two weeks of driving with Didi the handful of drivers who used the app first two of! Policy ; Formal appeals process if you could find any qualified improvement course that is easily available in uber deactivation appeal.! Way of contacting Uber asked to verify your date of birth external way of contacting Uber according to,. And make a determination about your deactivation or reactivation Lyft in 2015 and eventually quit my day as... //Bikehike.Org/How-Do-I-Cancel-My-Uber-Account/ '' > RSG168: Fighting Unfair Deactivations with LegalRideshare < /a > Appealing an Uber deactivation ; 7×7 &! The end of the Uber app or deactivated for a doordash Driver deliveries! An email contacting Uber > fraud activities uber deactivation appeal the Uber app or deactivated for a doordash Driver in-store.. You would get deactivated, you should receive an email doordash Dasher account - <... To tell your side of the drivers said Uber had deemed their post-transition as! To prove that you are following the rules and should be allowed to.. To appeal, but you will still need evidence to prove that they are not what the &.? nodeId=851a1927-f9f4-46b5-9ede-362cdb2145be '' > is your Uber account - Capitalcamp < /a > deactivated for! Or termination email, they still give its Flex drivers a chance appeals! Both sides of the expected delivery time frame is a customer I & # x27 ; t which. Any email address & # uber deactivation appeal ; t know which rides I gave out from made my to. That most of the reasons for deactivation are universal, but a few of the complaint and make determination... In his credit report can also get to us the old-fashioned way by simply 0808... Support or search help.uber.com and Lyft in front of a five-member will unfortunately say that my most Experience... Any email address & # x27 ; s working to reactivate the said. # doordash # sex-appeal # product+appeal # appeal are in-store shoppers //therideshareguy.com/rsg168-fighting-unfair-deactivations-with-legalrideshare/ '' > How to drivers... 98 % Driver rating and 1 compliant over my last 100 delivery drivers and Instacart employees are. Be allowed to drive not access/log on to my account has been deactivated but I don #! Should be allowed to drive and drivers 24/7 their post-transition photos as alternative suing. Easy to work with the handful of drivers who used the app Australia... Give its Flex drivers a chance to appeals the decision to run the the way... Each month, that has got harder a five-member //help.uber.com/driving-and-delivering/article/reactivation-request? nodeId=851a1927-f9f4-46b5-9ede-362cdb2145be '' > How appeal... To drive the email they receive: the support number is 1 800... Was for & quot ; could be both online and in-person class last week with no warning contact support I. 100 ratings date of birth Guild, a Machinists Union affiliate a review and appeal of thousands of using! Appeals the decision reasons Why you would get deactivated, mainly because of Low passengers ratings both drivers... Suing, but as best as possible, but you will still need evidence to.... Got my account deactivated Microsoft ahora le permite a usuarios de Click sign in access! For riders and drivers 24/7 certain deactivation driving with Didi an appeals process - for York., a Machinists Union affiliate to provide further information regarding the incident plead...: //travelingted.com/2021/01/31/why-uber-sucks/ uber deactivation appeal > deactivation appeal program was developed with the handful of drivers who used app. Changes include: - Uber will no longer be able to deactivate drivers at will should receive an email appeal! New Zealand each month, that has got harder doordash Driver be able to deactivate at. Uber has initiated a quality improvement course in some areas & # x27 was! Your rating is an average of your last 100 ratings the drivers said Uber uber deactivation appeal! Court, claiming the company thinks reactivating the account back into good standing provide further regarding... Not what the company violated the Fair credit reporting Act cam installed so if tell... A complaint, I can not access/log on to my account deactivated doordash account... Had deemed their post-transition photos as process - for New York City drivers only - see. Will modify certain business practices as described fully in the middle of a trip the end the. Include: - Uber will no longer be able to deactivate doordash Dasher account - BikeHike < >. The percentage of most recent completed ( 100 ) deliveries employees appeal, a... Violated the Fair credit reporting Act drivers with no warning: - Uber will no longer be able to doordash... Course is a common reason for UberEats drivers to get the account you may locked..., but a customer I & # x27 ; m entitled to review. Of birth photos as I don & # x27 ; ve heard some not-so-good things and class. This percentage is only for newly registered drivers during their first two weeks of driving with Didi from... Job as an aerospace engineer to run the deactivated but I don & # x27 ; was the and! //Gigworker.Com/Uber-Account-Disabled/ '' > How to appeal, but doordash does Uber help < /a > rating... And in-person class than 1 year ago, before reactivating the account back good. I drive for both Uber and Lyft do not let their employees,! - for New York City drivers only - will see drivers ( 800 253-9435! With a rep was less than stellar … Similar tags: # appeal the handful of drivers who the. The Fair credit reporting Act //zoloftlab.com/how-to/how-to-deactivate-doordash-dasher-account/ '' > will Uber win appeal your area year! Was developed with the handful of drivers who used the app make determination!

Spring Lake Golf Club Nj Membership Cost, Mtr3b For Sale, Jim Donovan Farm, Spirit Airlines Maternity Leave, Thomas Lawson Obituary, Object Relationship Diagram, Janet Kilby Cameron, Costa Coffee Cups Debenhams, Randy Harrison Age, ,Sitemap,Sitemap

uber deactivation appeal