You will be issued a full refund if you have your receipt or rewards membership ID that was used to make the purchase. If you return any item after 60 days, Sephora reserves the right to monitor the return activities to determine whether the policy is being abusively applied. You can choose to exchange your product if you are not satisfied with it. Finally got my hands on a 1500 point reward. Almost nine out of ten womensurveyedsay they shop in the store, online, or both. However, the 60 days period may vary from one store to another, with some sources revealing a possible return of items past recommended 60 days. You can take online purchases to a Sephora store to claim your refund, but you will need proof of the Sephora online purchase such as the original packing slip, or the order or shipping confirmation email. The Beauty Throwathon challenges all of us to be kinder to our environment. Sephora offers exchanges within 60 days at in-store locations. Package your return in the manufacturers box and Sephora packaging, if available. Lipstick felt chalky on your lips? Sephora is one of the largest retailers of beauty and Sephora Return Policy (Return & Exchange The Truth!). When returning a Sephora product, you can first choose if mail-in returns or in-person returns are appropriate for you. If your return was approved, Sephora merchandise credit has been applied. Sephora will bear the shipping return costs for online orders. Note that Sephora has different return policies for other countries where it operates. After 30 days, you have until day 60 to return your items for store credit. After 30 days and up to 60, the Sephora return policy only gives you store credit. If you have mailed us then it will take 3 weeks. With their 60-day return window, along with the acceptance of gently used products, youre far more likely to have an easy time returning Sephora products than anywhere else. Does Sephora Accept Returns After 60 Days? In case you return your product after 30 days and before 60 days then you will receive the merchandise credit. Without a receipt, returns are not accepted. If you purchased from a PayPal account then the store has offered you a gift card, then according to theirs policy, they are helpless to give you a refund in your PayPal account. The ReturnPolicy score is calculated based on several factors including: convenience, customer service, speed of refund, flexibility and users ratings. Your proof of purchase may be a receipt, credit card, or Beauty Insider account. All points earned from any purchase, including bonus points, will be deducted from the account if the merchandise that was originally purchased using a Beauty Insider account is returned. Refund requests made between 31-60 days after the date of purchase will get you in-store credit that isnt eligible for online purchases. As long as you have these, and it is within 60 days of purchase, you will be able to return them. Returns are accepted on unused or lightly used products up until 60 days past purchase date; however, there are different policies for returning within 30 days as opposed to returning within 31-60 days. https://www.sephora.com/beauty/returns-exchanges. I used it for about a week andit reacted weirdly with my skin, so I want to return it. Similar to the regular Sephora policy, items purchased on Kohls.com or Sephora at Kohl's can return new or slightly used products with a receipt or receipt lookup within 60 days after purchase. You can make an easy return to Sephora. Sephora updated the return policy. The same 60-day policy applies to online purchases. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); QuerySprout helps consumers answer their nagging queries about products, services, and companies. Now that it has been over 90 days since you initially purchased the foundation, it is up to the discretion of the store as to whether they will accept a return on the item. Sephora offers a comprehensive and standard return policy for its customers. Does Sephora Have a Special Holiday Return Policy? To view the purposes they believe they have legitimate interest for, or to object to this data processing use the vendor list link below. If you purchased the item online, you can still return the item to any Sephora location. Sephora makes your shopping experience flawless with the Sephora return policy. They added a 30 day return policy. Can I return items to Sephora without a receipt? We will get into more detail about what exactly constitutes a proof of purchasesimply visit the section of this article called Can I return items without a receipt?, Read also >> Sephora Return Policy (Return & Exchange The Truth! I have a concealer that is too dark for me that was purchased at a freestanding Sephora store (US). 2023 Self-Care Check-In Challenge: Last Week! Unfortunately, Sephora wont accept any return of items made after 60 days of the date of purchase. Does Sephora Inspect Returns After 60 Days? If you have an issue with your order, you may contact our customer service team. In Progress - means that it is being prepared for shipment. In such cases, Sephora will notify suspected customers in writing that they will no longer be eligible for returns and refunds even if they have a genuine purchase receipt. If . Note that you need to return your item within 30 days to get a refund to your original form of payment. Bring your product, receipt, and government-issued ID to the store with you. Your email address will not be published. Be sure to bring your ID, receipt, and original payment source (e.g., debit/credit card) with you to ensure a smooth return. I bought the tarte foundation a while back (i would say 5 months) and it keeps oxidizing and breaking me out! You can return that, too! Sephora's customer care number is 1-877-SEPHORA (1-877-737-4672). If you are concerned with this, we suggest that you contact your local Sephora store. ), Sephora Return Policy Without Receipt (all You Need To Know), What Does Sephora Do With Returned Items? Officially, Sephora provides a return policy for both In-store and Online stores. If you have fewer points in your account, after you return from your vacation, Beauty Insider points might end up negative. However, sometimes, even if you are entitled to a refund, the store may choose to refuse your request. This policy is also followed for sephora.com. Don't get deceived like I did when I walked into a Sephora recently. The basics of it are simple: if you are unhappy with your purchase, or with a gift you received from Sephora, for any reason, you have 30 days to return it for a full refund to your original method of purchase. However, after 30 days, they are only eligible for store credit, and you will no longer be able to receive a refund to the original purchase method. Additionally, Sephora monitors return activity to prevent abuse, and the company reserves the right to limit exchanges or returns, especially when returning lightly used items. Depending on whether you are within your 30 or 60-day window, you will be able to get either a refund or store credit. Click hereto access Sephora's chat support Monday through Sunday from 5 a.m. until 9 p.m. Pacific. I almost never return things, but I have the receipt and the concealer has only been used once. Partially Shipped - means your order will arrive in multiple shipments, and only some of those shipments have been shipped with a tracking number. Yes, Sephora accepts opened or unopened products as return or exchange but not without a receipt. However, if the item is returned to the store after 60 days and before 90 days of purchase, you will get a refund in the form of store credit. How long will the whitening result last? Print the return label from Sephora Return and mail it via US postal service. Loyalty has been lost, and I'm questioning if I ever buy from you again. Continue with Recommended Cookies. The policy, therefore, specifies factors to be considered before a return is processed . Beyond that, the exchange policy states that you can exchange your product in-store for another as long as you have your receipt handy. The first 30 days allow for a refund, and 31-60 days after purchase youre eligible for store credit or an exchange. This means if you paid for it in cash, you will receive cash. Their return policy is unfair to customers. If purchased online or with a credit/debit card, it can take up to 30 days to process and reflect the return on your account. In order to make a return, you must have proof of purchase. Yes, almost all returns to Sephora are free. The new store manager quickly made the exchange and told me that the other manger would be spoken to about it. However, Sephora has the final say on whether or not an item can be returned. and mail it via US postal service. Well, stop wondering because we have the answers you are looking for. * You can only ask for store credit, if you return items after 30 days. Suppose you want to return a Sephora gift that someone has given you by mail and you dont want the refund to go to the purchaser, then firstly call 1-877-SEPHORA (1-877-737-4672) to frame your gift return to your account. Sephora typically allows returns within 60 days of purchase. A used makeup item cannot be resold. Yes, you can! Sephora is a leader in prestige, Omni-retail, offering shoppers a place to shop for all their beauty needs in a welcoming environment, which inspires fearlessness. You cannot make a return to Sephora after 60 days. If you wish to return a product, you should ensure that the product was purchased 60 days prior. For Paypal, Sephora gift cards, online store credit, or a JC Penney card, youll receive your refund in the form of a Sephora gift card. Sephora also allows for refunds made between 31 and 60 days from the date of purchase to be returned for a full in-store or online credit. You can make a return within 72 hours and you need a . Sephora will accept a return without a receipt only if the purchase is verifiable in its system. While this is disappointing, we suspect that the change was made after Sephora was on the receiving end of a lot of abuse of their return policy. To return your items, simply bring them to any Sephora location along with your proof of purchase and a form of ID in case the employees ask you to verify your identity. The items must be verified within Sephora's system to be eligible for a refund, exchange, or credit. Sephora holiday return policy states that any customer who purchases any item between 31st October to 15th November can make his or her return by 15th January. A receipt, or other proof of purchase, is needed to complete the return. The store stated they did not accept returns without a receipt, but that the receipt was in the customers hands. Sephoras return policy allows buyers to return an item to any of its stores within 60 days after the date of purchase. (What To Know! Try the product a few times, if it's not what you need, bring it back and return it. Returns within 60 days prior us then it will take 3 weeks verifiable its... In-Store and online stores return and mail it via us postal service verifiable its! 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