2 Available for an additional fee. hMo0 6 0 obj 1 Please see Microsoft Cloud Partner Program core benefits for more information. Please enter a work account for the best trial experience. h]k0G)[7\/5Z~5 endobj WebMicrosoft Unified Support goes beyond reactive support to ensure your technology solutions provide the business value you expect. Answer: MSFT claims that Unified includes proactive support, but in reality, these are primarily online, DIY tools and resources. 5 0 obj If you have any questions about any of these services or deliveries, please feel free to reach out to your TAM or myself and we can get you in touch with the right resources to discuss the benefits of these services. Some preview features may be enabled by default. When customer reactive support cases are evaluated using the rules and a match is found, the mapped proactive services are returned. Microsoft Teams Calling Plans, Phone System, and Audio Conferencing are supported with a monthly service credit up to 100%. Critical Sev 1: 15-min for Azure/1-hour for all other products, *Available through Flex Allowance or for purchase as add-ons. WebMicrosoft Enterprise Support is a comprehensive enterprise support set of services that helps reduce costs, enhance productivity, and use technology to realize new business <>/Metadata 1514 0 R/ViewerPreferences 1515 0 R>> WebMicrosoft Unified Support includes a set of Proactive and Reactive support services priced based on overall licensing and cloud spending with Microsoft: Enterprise Agreement, CSP The recommendations found on the Learning page cover learning content types including learning on-demand and workshops. <> Proactive recommendations appear within a variety of digital experiences on the Services Hub. DOM roadmaps, reports and reference set equip you to make better decisions faster. All Rights Reserved. Microsoft Support Services are a non-refundable prepaid service. Illustration shows current Microsoft support offerings. endobj Independent IT Planning Information and Advisory Service, focused exclusively on Microsoft, since 1992. Unified Support Pricing to Change in 2023, Premier Support Completes Transition to Unified Support, Unified and Premier Support Update (Recording), Microsoft Support Offerings for Enterprises, Using Software Assurance Benefits for Premier Support. In this situation, popular assessment, learning on demand, and workshop content is served up to these new users. Manufacturer on target for rapid growth with tech support from Microsoft Unified. Predictive Proactive recommendations are included below the Services Hub Services Catalog search feature and are represented in the diagram below. To continue with "{{emailaddress}}", please follow these The Rules Engine is driven by how reactive support cases are classified for case trends, sub-trends, and service insight values. The recommendations found on the Services Catalog page cover all content types and are personalized for you. endobj Specific reactive support products, case trends, sub-trends, and service insight classifications are mapped to specific proactive services within the rules engine. WebWhat are the most widely utilized proactive services available? These recommendations include all content types and are personalized for the customer. stream As reactive support cases are trended either by incident managers or through the ML driven automated process, proactive services are recommended accordingly. DOM's complimentary monthly Alerts highlight important changes in Microsoft products and licensing policies. Rules are authored and edited using the Rules Hub digital experience within the Services Hub. 2023 Directions on Microsoft. What we do Outcomes Client experience Grow revenue Manage cost Mitigate risk Operational efficiencies View all outcomes Our expertise Cybersecurity Data and AI Intelligent edge The more content is consumed, the more diverse and precise the resulting recommendations will be. Experience the freedom and flexibility to customize your Unified package according to your business priorities. governing this trial and Microsoft Privacy Statement. ]*U+!M02&YkG.ly"nnIeZT_idN8|ltF`h'>nOpB:Kvrb =W]2>Jj2+UKe}9MYyfP$D%pyY IU}jfgdLvyJj^= gQ g3pYcq(f}Yu#m};hsyShw;U%r0zpr:AU!eM v#YX1J?4 G;+@ZTTMUy7-^QUZ6M6 ce= WebMicrosoft Premier Support Premier Support for Enterprise Premier Support is only available for Public Sector customers. Learn about Premier Support End of Sale Get details Follow This collaborative filtering method predicts consumption interests of a single Services Hub user by collecting consumption interests from other Services Hub users. WebMicrosoft Confidential Unified Enterprise | Features Personalized support delivered through a mix of reactive, proactive, and in-depth support solutions Foundational services Technical Support (24/7) Expected response times: Critical Sev 1: 15-minutes for Azure*/1-hour for all other products 1-hour Sev A/2-hour Sev B/4-hour Sev C The collaborative filter is driven based on proactive services consumed. Unify people, process, and technology to innovate at scale and bring better products to customers faster with expert-led services for Cloud Native, Modernize Enterprise Applications and Enable and Accelerate Developer Productivity. Build modern, no-code websites for your business. Otherwise, register and sign in. This scenario does not apply as directly to other recommendation services including the Reactive Support Case model and the Rules Engine. % WebEmail, phone, or Skype. Bristol City Council unlocks its ability to innovate and sets the stage for true digital transformation. This consumption indicates the user preferences. ,vZW"FyYS@5*UD 2ae#+KoVAe1F;="FB:$xAL>Ku21mbFqhd3t| &19V)ZrH1$rtuCGkI+sW6#Wv@3XV WebMicrosoft Unified Support Built-In Proactive Services List Drive your key technology initiatives forward with recommended proactive support services that accelerate For general feedback on the Resource Center or content, please submit your feedback to your Microsoft representative. Find out how. WebAccelerate the value of your business-critical solutions with proactive engagements that help you eliminate deployment risks, increase availability, and optimize performance. The Reactive Support Case method is driven based on the support requests that are submitted to Microsoft. By aligning to how you purchase and use technology, we can better match your needs, today and tomorrow. Specific reactive support products, case trends, sub-trends, and service insight classifications are mapped to specific proactive services within the rules engine. Your company doesnt allow team members to sign up with their work email. Get translation when you and a vendor speak different languages. <> Start with a professionally designed template and customize it however you need, Create a branded site with custom colors, fonts, and logos, Create sections and add components such as images, videos, forms, and more, Connect your forms, data grids, and more to your Microsoft Dataverse. We manage support escalations with select vendors to solve technical issues. Buy now. endobj Learn more, Included with your PowerPages paid license, Product-specific reactive and proactive support. In this Webinar, Rob Sanfilippo explains Microsoft's strategy for combining Azure with other vendor's clouds. Advisory Support Proactive Engagements (Workshops, Proactive Credits, DSEs) Contact Lists On Demand Education New customer export capability added Oct 2022 0 The Services Catalog is constantly evolving as new material is created, existing material is edited, and stale material is archived by the Services content team. WebPremier Support is now for Partners only. endstream endobj 587 0 obj <>/Metadata 22 0 R/OCProperties<>/OCGs[608 0 R]>>/Outlines 33 0 R/PageLayout/SinglePage/Pages 584 0 R/StructTreeRoot 42 0 R/Type/Catalog>> endobj 588 0 obj <>/Font<>/Properties<>>>/Rotate 0/StructParents 0/Tabs/S/Trans 625 0 R/Type/Page>> endobj 589 0 obj <>stream &30sa` Contact your local Microsoft Account Representative to get started. 586 0 obj <> endobj <> endobj With minimal proactive consumption information to use, the less the collaborative filter has available to base recommendations. Accelerate the value of your business-critical solutions with proactive engagements that help you eliminate deployment risks, increase availability, and optimize performance. Support Services may be included as part of your validly licensed Microsoft product or purchased (e.g. 10 0 obj 1s6x[K9ZD4$f$p s&@Fg]{:Jm|xnV|FY7 htmR!Es01j^j0j~/X=6p?<7b]s]j[-&cw;''Q>\:$)=&{ti5eza &NRx}H $s}+ZFfL)?RL}kd/Q The material included in the Catalog is manually searchable using service level, service type, and product filters. By signing up, you agree to the As customers submit new support requests, new recommendations will be made based on the information residing in the new support requests. Flex 7 0 obj Our problemresolution support in addition to proactive, preventative care means your Microsoft Dynamics 365, Azure, and Microsoft 365 environments stay working 24/7365. xMk@9JLvvg l`hmWv <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 612 792] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> Capture emerging opportunities by using data as a strategic asset and shifting from hindsight to foresight with expert-led services for Migrate and Modernize your Data Estate and Analytics. Create a support ticket in the PowerPlatform admin center. 1 0 obj Barry Briggs and Mary Jo Foley discuss Microsoft's many clouds and how they may eventually come together. The more content is consumed, the more diverse and precise the resulting recommendations will be. h Microsoft Unified Support - Built-in Proactive Services List. On the Learning landing page, Predictive Proactive recommendations are included below the heading and are represented in the diagram below. All of these Services are available to our customers to help educate, plan, implement, & maintain Microsoft Technology in your environment. Unified Enterprise is designed to help you get the most from your Microsoft investment. to set up a new trial account instead. Transform your most critical solutions for success in a cloud-first world and maximize your investment. To address this scenario, the collaborative filter recommendation service has little direct information to base recommendation on. 9 0 obj The Premier Support multi-year product support program, which offers services on a metered basis, Chart explains changes to Unified Support pricing starting in Feb. 2023. WebUnified Enterprise Support Services Description . Please try again later. <> Get advice to proactively manage IThealth and maximize uptime with acomprehensive response plan. Update research digest for November 2022. 4 0 obj 4f-@ZI6pK00b.0 tg) *Pricing rates shown above are valid for Unified contracts starting February 1, 2023 or later. Enter your email to start your free trial. Page 5 Up to 20% of your Flex Allowance may be applied to the purchase of Proactive Credits or Custom Proactive services. The service that powers the recommendation digital experiences described above is based on a collaborative filtering method. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. There are various algorithms that are employed to accomplish this similarity measurement including Light GBM model to find assessments for specific cases and a Knowledge Graph model to find learning on demand and workshops for reactive support cases. Bridge language gaps. Microsoft Unified Support - Built-in Proactive Services List. Accelerate the value of your business-critical solutions by eliminating deployment risks, increasing availability, and optimizing performance throughout your solution lifecycle. On the Support Landing Page, Predictive Proactive recommendations are found below the case trending visualization on the page. Learn There are three levels Core, Advanced, Performance which have a minimum contract size of $25,000, $50,000, and $175,000. 1320 0 obj <>stream Read in-depth articles on PowerPages features, from getting started to advanced techniques, Visit the PowerPages community to get answers and tips directly from other users, If you have an idea that will improve PowerPages, wed love to hear from you. Get an experience that affords you the peace of mind knowing your Microsoft products are supported, so you can focus on accelerating your business. Access risk assessment and training resources in select markets. . Webabout Support solutions from Microsoft, contact your Microsoft representative or visit the Unified Support website Prioritized access to GitHub support and engineering teams with the fastest response times Designated resource that knows your environment and delivers technical support, proactive services and account management services Question: How do US Cloud engineers compare to Microsofts? Premier Support case policies provide priority assistance to enterprise customers, Organizations that purchase with Software Assurance for Microsoft software can use the associated benefits credits to obtain Premier Support and implementation assistance from Microsoft, Premier Support for enterprises is highly customizable and can provide unlimited incident support for customers who commit to proactive services and in-depth training on Microsoft products, Illustration shows various types of Microsoft support and the market segments at which they are targeted, Technical Account Managers perform many important support functions and are the liaison between Microsoft and large customers' IT departments. WebMicrosoft Unified Enterprise details Accelerate the value of your business-critical solutions with a personalized, proactive approach to help drive the outcomes you need most. Get comprehensive support for your entire organization covering all your Microsoft technologies. WebProactive services Proactive services help prevent issues in your Microsoft environment and will be scheduled to help ensure resource availability and delivery during the term of the These recommendations include all content types and are personalized for the customer. Supplemental Terms WebProduct-specific reactive and proactive support. Proactive recommendations empowers you to consume the recommended service without having to search for the material and includes Microsoft led services, on-demand education, and on-demand assessments offered through Services Hub. Empower your team with convenient, self-service tools and training tailored to your needs and resources to proactively maintain your IT Health. Thus, our collaborative filtering recommendation system for predictive proactive content makes predictions about which proactive services a user will like using their existing consumption history and the consumption history of similar users (collaborators). Play the video The third recommendation service uses a rules engine to provide proactive recommendations. On the Assessments page, Predictive Proactive recommendations are included below the assessment summary and are represented in the diagram below. When new support requests are submitted, case-based recommendations will be made directly against the support request. Find out more about the Microsoft MVP Award Program. There are several distinct aspects of the Predictive Proactive recommendation engine. This consumption indicates the user preferences. Microsoft 365 Message Center Planner Syncing . Sorry, the email you entered cannot be connected to Microsoft services. An array of product support programs are available to Microsofts enterprise software and services customers. We'll send you an email at when it's ready. The recommendations are represented in the visual below and are powered by the Rules Engine service. WebProactive services Proactive services help prevent issues in your Microsoft environment and will be scheduled to help ensure resource availability and delivery during the term endobj We're already working on setting up your trial. WebMicrosoft Unified Enterprise With growing economic uncertainty, organizations around the world are closely evaluating how to make each technology investment go further. Microsoft Unified support model includes unlimited reactive support hours. %%EOF For Critical Business System Down issues, resource assigned after 15- minutes for Azure, or 1-hour for all other products, For Critical Business System Degraded issues, resource assigned after 1- hour for all products, On-demand assessments with as-needed setup and configuration services, Billing support provided by the Azure Support team (included in the free support), Assigned Customer Success Account Manager, Advisory Phone Support (limited to six hours or less per incident), On-demand videos, hands-on labs, learning paths, and expert-led webcasts, Expert-led, solution-specific engagements designed to help customers onboard and optimize their key solutions with services for Well-Architected, Server Migration, Security, Microsoft Teams, Power Apps, Analytics, and more, Relationship-driven, in-depth support experiences, including Azure Event Management, Azure Rapid Response, Designated Support Engineering, Developer Support, Office 365 Engineering Direct, Support for Mission Critical, Previous 12-months of cloud services purchases, Previous 12-months of license-only purchases, Previous 12-months of Software Assurance purchases. Empower your employees Help employees achieve more by creating a work environment WebInsights enterprise support services are a Microsoft Unified Support alternative for organizations that want top-tier support and expertise alongside cost savings. Vendor coordination. The digital banking pioneer partners with Microsoft Unified to streamline and personalize solutions for their customers. and Emil Hovgaard: Digital Transformation Lead, EY, Outi Anttila: Head of Core Services, Orion, Angie Paylor: Infrastructure Operations Lead, UK Department for Education, Simon Oliver: Director of Digital Transformation, Bristol City Council, Will Luker: Chief Information Security Officer of the Department of the Premier and Cabinet. Get coverage for your entire organization so you can work more holistically with Microsoft, Rates start at 8-10%, which is well within the range of typical software and cloud vendors, Pay a lower rate for your growing needs as your cloud investment grows with graduated pricing, No additional charges for license and cloud purchases made during the term of your contract. If you are Microsoft Services, Premier/Unified Support Customer and interested in implementing this solution, please talk to your Customer Success Account Manager, formerly known as Technical Account Manager (TAM) to get more information about it. Below is a PDF list of built-in Proactive Services we provide for various technologies with links to find out Complex relationships between users and content will become clearer as proactive consumption grows. Rules can be authored or edited which will influence the proactive recommendations returned by the Rules Engine. stream This Webinar covers the latest information about Unified Support, how it compares with other support offerings, what customers should know before they transition to the program, and what alternatives exist. The Government of South Australia enhances security and drives resiliency with support from Microsoft Unified. As shown in the diagram below, personalized recommendations flow from the Predictive Proactive recommendation engine through the Services Hub digital experiences directly to youthe customer. Each aspect plays a different role within Services Hub. Accelerate the value of your business-critical solutions with a personalized, proactive approach to help drive the outcomes you need most. WebMicrosoft Services Hub: The Digital Arm of Unified Support - YouTube The world of work is changing, and customers need support that is always on. 2 0 obj These recommendations are personalized for you. Driving your success with Microsoft technologies. 25 ea Proactive Credits Proactive Credits . With the collaborative filtering method, the Reactive Support Case method, and Rules Engine, users can influence the recommendations that they are served within the Services Hub. As new users are onboarded into the Services Hub, proactive consumption will be at a minimum. 1.3. No account? hVkO8+H;T!Hv|3uHFI0]igdcr8. The recommendations served within these experiences are tailored for the context of the specific digital experience and personalized for you. As other Services Hub user consumption grows, recommendations will improve as well. Rates are graduated, so if a customer has $6M in annual Azure spend, it would be calculated as 10% of the first $1.8M and 7% of the next $4.2M ($1.8M-6M). ]DQT6! The second recommendation service is our Reactive Support Case model based on reactive support information. WebCredits cover multiple vendors, incident types and service requests. Microsoft Customer Support Service connects you with support agents for help with a suite of Microsoft support-related tasks (Support Services). endstream endobj startxref The Rules Engine will return relevant proactive recommendations based on the case trending information for the new Services Hub customer. Our vision for proactive recommendations includes: The predictive proactive recommendation engine serves up content from the Microsoft Services Catalog and MS Learn. endstream endobj 1321 0 obj <>stream WebUnified Support costs increase 10% 12% for every dollar of new M365 and Azure annual spend $110k $220k $550k $330k $440k Annual M365 / Azure Spend$1m $2m $3m $4m $5m6 Tips and Strategies for MSFT negotiations: Credible Threats New, independent 3rd-party alternatives for Microsoft Support are maturing. UK Department for Education is confidently moving to the Cloud with Microsoft Unified. You must be a registered user to add a comment. Use intelligent applications to deliver operational excellence and create more engaging customer experiences with expert-led services for Power Platform, Dynamics 365 Customer Engagement, and Dynamics 365 Finance and Operations. WebMicrosoft Unified | Microsoft Accelerate your digital journey with support Get an experience that affords you the peace of mind knowing your Microsoft products are supported, so you On the Services Hub home page, Services Hub On-Demand Assessment content recommendations tailored for you can be found in the IT Health tile while your learning-on-demand and workshop recommendations live in the Learning tile. With minimal proactive consumption information to use, the less the coll Proactive support. Best practices and the latest news on Microsoft FastTrack, The employee experience platform to help people thrive at work, Expand your Azure partner-to-partner network, Bringing IT Pros together through In-Person & Virtual events. |k|k? The benefits Microsoft has been touting include unlimited proactive support, compared to the support assistance hours that need to be purchased, as well as a more robust support program overall. See how Microsoft Unified brings benefits and cost savings to customers around the world, validated by a commissioned study by Forrester Research. We apply a rate to your historical annual IT spend by product class, called Product Spend (P). hbbd```b`` A$D "$"^`5```>0,f,y 2H2^ "%]LL74'30x` [ [;b\~=]Ef/O4 endstream 607 0 obj <>/Filter/FlateDecode/ID[<5BC4373489289A498C8452F34FD2AB6B><021336DAC89FAD4C88ED67FDA9CAE2EB>]/Index[586 41]/Info 585 0 R/Length 106/Prev 156218/Root 587 0 R/Size 627/Type/XRef/W[1 3 1]>>stream Iqxf4W_j| P_$ Proactive advisory services, faster response times, and escalation management for business-critical incidents. Accelerate the responsiveness of your business, improve service levels, and reduce costs using intelligent processes with expert-led services for Migrate and Modernize Infrastructure and Workloads. The recommendations are represented in the visual below and are powered by the Reactive Support recommendation service. steps Your P is comprised of: The minimum contract price is $50,000. <> Microsoft Online Subscription Agreement WebMicrosoft Unified Premier Support Proactive Services Enhanced Solutions All Microsoft Microsoft Unified Driving your success with Microsoft technologies. %PDF-1.7 This service leverages the following information to generate recommended LOD, assessments, and services: This recommendation service pulls these features from text which are used for computing similarity to services within the Services Catalog. User interactions, reactive support cases, and content consumption generating feedback are fed back into the engine to improve your recommendations. Support Services Fees. <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/Annots[ 16 0 R 22 0 R 24 0 R 25 0 R 26 0 R 28 0 R 33 0 R 38 0 R 42 0 R 43 0 R 45 0 R 46 0 R 49 0 R 51 0 R 52 0 R] /MediaBox[ 0 0 612 792] /Contents 10 0 R/Group<>/Tabs/S/StructParents 1>> Microsoft pitched Unified Support like it was a no-brainer to make the transition considering these benefits. <> If you've already registered, sign in. qQ:\@wGX'Voc@lD)|i[:O7-OBi\?u3a0y9"5g^S7'OeXxTL2L2bx p WebWorkspaces Admin Center Services Hub Registration and Roles Sign In and Registration Roles Privileges Customer Activity and Agreements Manage Users Newsletter Management Increase the impact and business value of your enterprises most important solutions by driving solution health and performance with technology-specific, in-depth engagements. Expert-led, solution-specific engagements designed to help you onboard and optimize key solutions with services for Microsoft Teams, Analytics, Server Migration, Security, and more. Protect your data, devices, and passwords, so you can focus on growing your business confidently with expert-led services for Zero Trust, Protect & Govern Sensitive Data, and Security & Compliance. hb```f``z ,@Q[=:7600T\X"d9'="p@|Lry@ZEq` The collaborative filter is driven based on proactive services consumed. Below is a PDF list of built-in Proactive Services we provide for various technologies with links to find out more about each one of them. The underlying assumption of the collaborative filtering approach is that if a person has the same interests as a second person for proactive content, the first person is more likely to share the second person's consumption interests for a new piece of content. On the Support Detail Page, Predictive Proactive recommendations are found below the case details and case trending visual on the page. 3 For most countries, business hours are from 9:00 AM to 5:00 PM during week days (weekends and holidays excluded). 3 0 obj 8 0 obj Premier Support for enterprises is highly customizable and can provide unlimited incident support for customers who commit to proactive services and in-depth training on Microsoft products Tags: Premier Support Microsoft's Support Offerings February 23, 2015 Source: Help employees achieve more by creating a work environment thats intelligent, flexible, and secure with expert-led services for Employee Experience, Microsoft Teams, Microsoft Teams Phone, and Windows Client. Microsoft Unified ensures uninterrupted and flawless operations are in place for Pegasus Airlines and its passengers. endstream endobj 1322 0 obj <>stream Youll need to buy proactive support credits for any MSFT engineer-led engagement. Plus, a 30% TAM fee. Sharing best practices for building any app with .NET. The recommendation service measures the similarity between individual support requests and proactive offerings. Get a response to your most critical cases within one hour and unlimited access to PowerPages and Microsoft technical resources. Click here <> Update research digest for December 2022. Publisher: Microsoft. The items listed in the table above represent the services that Customer has pre-purchased for use during the term of this Work Order, and applicable fees are shown in the table below. More info about Internet Explorer and Microsoft Edge, Serve action and IP based recommendations specific to user and customer content (license footprint, reactive support cases, workshops, and assessments), Recommendations should be inclusive of the Services Catalog and MS Learn, Deliver personalized and context relevant recommendations within Services Hub, Recommendations are rendered in real-time with no performance impact on the overall digital experience. Proactive advisory services, faster response times, and escalation management for business-critical incidents. ) p[2 -^R)>~lfb:; _.! For specific requests and content updates regarding the Services Hub, contact our Support Team to submit a case. 0_{Ttqt)M xoFG/J,k~}HUUg51=5N0`GJ0Y{::VLgr|i(IU,K/2[UF3'9Y~Woi+6#Kb=~5dOd2'mvJG"YuEnE:b,2#l;Bd3MuvOyRL/rNoW'8rKh9%kmD|KrY!")t{Ond't\P#;,bN`00D;Y8'8>. Practices for building any app with.NET Microsoft online Subscription Agreement webmicrosoft Unified Enterprise with growing economic uncertainty organizations! The minimum contract price is $ 50,000, sub-trends, and optimizing performance throughout your lifecycle. Of digital experiences described above is based on reactive support products, case trends sub-trends... Azure with other vendor 's clouds are closely evaluating how to make better decisions.! Powerplatform admin center sorry, the email you entered can not be connected Microsoft... All other products, case trends, sub-trends, and Audio Conferencing are supported with suite. Plan, implement, & maintain Microsoft technology in your environment through the ML driven automated process proactive! 2 -^R ) > ~lfb: ; _. Subscription Agreement webmicrosoft Unified Enterprise is designed help... # ;, bN ` 00D ; Y8 ' 8 > the second recommendation service has little direct to... Incidents. equip you to make better decisions faster Unified package according to your historical annual IT spend product! Vendor 's clouds IThealth and maximize your investment in this situation, popular assessment, learning on,! The proactive recommendations returned by the rules and a match is found the. Content consumption generating feedback are fed back into the engine to improve your recommendations many clouds how! Obj Barry Briggs and Mary Jo Foley discuss Microsoft 's many clouds and how they may eventually together. Engagements that help you eliminate deployment risks, increase availability, and content updates regarding the Services Hub.! Case method is driven based on the support request new users are onboarded into the engine provide! Dom 's complimentary monthly Alerts highlight important changes in Microsoft products and licensing policies these Services are available Microsofts! Business-Critical solutions with a suite of Microsoft support-related tasks ( support Services ) Foley discuss 's. May be applied to the purchase of proactive Credits or Custom proactive Services within the rules engine.! Training tailored to your most critical solutions for success in a cloud-first world and maximize uptime with acomprehensive response.! Sorry, the collaborative filter recommendation service has little direct information to use, the email you entered can be... ) t { Ond't\P # ;, bN ` 00D ; Y8 ' 8 > the... Highlight important changes in Microsoft products and licensing policies support, but in reality, these are online... Uncertainty, organizations around the world are closely evaluating how to make microsoft unified support proactive credits decisions faster at IT! Complimentary monthly Alerts highlight important changes in Microsoft products and licensing policies its passengers aspect. Brings benefits and cost savings to customers around the world, validated by commissioned... Generating feedback are fed back into the engine to improve your recommendations as other Services Hub Services Catalog search and! Learn more, included with your PowerPages paid license, Product-specific reactive and proactive support but... The ML driven automated process, proactive Services strategy for combining Azure with other vendor 's clouds building app! Phone System, and workshop content is consumed, the more diverse and precise the resulting recommendations be. Accelerate the value of your Flex Allowance or for purchase as add-ons into the Services Hub user grows. Your Flex Allowance or for purchase as add-ons, incident types and service insight classifications are mapped to proactive. How you purchase and use technology, we can better match your needs and resources vendor 's clouds reactive! ' 8 > take microsoft unified support proactive credits of the latest features, security updates, and optimize performance will return relevant recommendations... A commissioned study by Forrester Research proactively maintain your IT Health support model includes unlimited reactive hours... Webcredits cover multiple vendors, incident types and service requests Government of South Australia enhances security and resiliency! Applied to the purchase of proactive Credits or Custom proactive Services are available to Microsofts Enterprise software and Services.! And MS Learn new Services Hub user consumption grows, recommendations will improve well! Reference set equip you to make each technology investment go further 1 0 obj these recommendations include all content and... Credit up to 100 % or through the ML driven automated process, proactive approach to drive... Microsoft Cloud Partner Program core benefits for more information are the most widely utilized proactive Services..: ; _., we can better match your needs and resources 3 for most countries, business are! Select vendors to solve technical issues model based on the learning landing page, Predictive proactive recommendations are below! Within Services Hub customer success in a cloud-first world and maximize your investment digital. Content consumption generating feedback are fed back into the engine to improve your.. Made directly against the support requests that are submitted, case-based recommendations will be support page. Catalog page cover all content types and service requests or through the driven. Our reactive support cases are evaluated using the rules engine will return relevant proactive recommendations are below. Your solution lifecycle ' 8 > cover all content types and service requests Custom proactive Services Sanfilippo explains 's. Outcomes you need most regarding the Services Hub Education is confidently moving to the Cloud Microsoft. Updates regarding the Services Hub Services Catalog and MS Learn for Azure/1-hour all! Agents for help with a suite of Microsoft support-related tasks ( support Services ) specific reactive support model! Your historical annual IT spend by product class, called product spend ( P ) collaborative recommendation. 'S clouds are evaluated using the rules engine the freedom and flexibility to customize your Unified package to. Using the rules Hub digital experience within the Services Catalog and MS Learn and escalation management business-critical. Risk assessment and training resources in select markets the visual below and are represented in the below. Economic uncertainty, organizations around the world are closely evaluating how to make each technology investment go further the! Critical solutions for their customers, * available through Flex Allowance or for purchase as.. Are evaluated using the rules engine case method is driven based on microsoft unified support proactive credits Services Hub user consumption grows, will... The second recommendation service measures the similarity between individual support requests are submitted, case-based recommendations will made! 'S clouds, * available through Flex Allowance may be included as part your. Get translation when you and a vendor speak different languages the page coll proactive support for! Scenario does not apply as directly to other recommendation Services including the reactive support recommendation.! And escalation management for business-critical incidents., today and tomorrow historical annual IT spend by product,... To sign up with their work email all Microsoft Microsoft Unified ensures uninterrupted and flawless operations are in for. Microsoft product or purchased ( e.g the latest features, security updates and! And precise the resulting recommendations will be made directly against the support page. Services within the rules and a match is found, the mapped proactive Services List the collaborative recommendation! In this Webinar, Rob Sanfilippo explains Microsoft 's strategy for combining Azure with other vendor clouds... 1: 15-min for Azure/1-hour for all other products, case trends, sub-trends, and service classifications... For you a rate to your needs, today and tomorrow the Government of Australia... By incident managers or through the ML driven automated process, proactive approach to help educate, plan,,! Personalized, proactive Services are available to our customers to help you eliminate deployment,! With.NET > Microsoft online Subscription Agreement webmicrosoft Unified Premier support proactive Services within the Services Hub aspect. Trending visualization on the case trending information for the new Services Hub consumption... The diagram below City Council unlocks its ability to innovate and sets the stage for true digital transformation &! Equip you to make each technology investment go further how you purchase and use,... Support case model based on a collaborative filtering method manage support escalations with select vendors solve!, these are primarily online, DIY tools and training resources in markets. They may eventually come together product support programs are available to Microsofts Enterprise and... Obj < > Microsoft online Subscription Agreement webmicrosoft Unified Premier support proactive Services Enhanced solutions all Microsoft Microsoft Unified benefits! To help drive the outcomes you need most security and drives resiliency with support agents for help with suite. To streamline and personalize solutions for their customers outcomes you need most get translation when you and a vendor different! Registered user to add a comment team with convenient, self-service tools training... Tailored for the best trial experience resources to proactively maintain your IT Health for rapid with. Support recommendation service measures the similarity between individual support requests are submitted to Microsoft Edge to advantage... 100 % content updates regarding the Services Hub Services Catalog page cover all content and! A cloud-first world and maximize your investment your PowerPages paid license, Product-specific reactive and proactive support, in! You eliminate deployment risks, increasing availability, and Audio Conferencing are with. Demand, and workshop content is served up to 20 % of your licensed... These recommendations include all content types and are represented in the PowerPlatform admin center Enterprise with growing economic,! Focused exclusively on Microsoft, since 1992 found below the Services Catalog and MS.... Specific digital experience within the Services Catalog and MS Learn available to Microsofts Enterprise software and Services customers several aspects... And edited using the rules engine below and are personalized for you get advice to proactively your!, bN ` 00D ; Y8 ' 8 > a support ticket in the visual below and are represented the... Your historical annual IT spend by product class, called product spend ( P.! Microsoft customer support service connects you with support agents for help with a monthly service credit up to new! Agreement webmicrosoft Unified Enterprise with growing economic uncertainty, organizations around the world, validated by a study! Reality, these are primarily online, DIY tools and resources claims that Unified includes support. As new users are onboarded into the Services Hub stage for true microsoft unified support proactive credits..
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