I discovered an unauthorized charge from them for $219.99 today and I freaked out because 2 major bills need to be paid this week UGH such an inconvenience because now I have to wait 3 business days for it to be investigated/reimbursed back into my account. And it's been saying that for a few months now. They ask for the postal/zip of the cardholder, the cardholders name, the card number, etc So it was likely that someone had somehow gotten a hold of your personal info and if that happens nothing can be done by them, because they believe its you. . Im 23, i play xbox a lot. I need to report illegal usage of my debit card. It was a hassle, but now its over. No questions asked, theyre sending me a new card with a new number and crediting all the fees. Thank you for posting this. My name is Caroline and I must convey my utmost appreciation to WHITEHATSERVICES@PROGRAMMER.NET. Then they tell you youre stuck with the purchase on your credit card instead of them being able to use MICROSOFT CREDIT for a purchase from MICROSOFTS STORE. What a difference in service levels between your microsoft experience and mine, and between Microsoft and the rune quest folks. Microsoft Microsoft 36 Redmond Wa. How Many Employees Does Microsoft Have? When I saw the charges I looked it up online and found this blog!! Just a few phone calls and the issues stopped. This was driving me crazy. Thats why we kick and scream to get whats deserved not to be scammed. 109.00. 3635 157th Ave NE, Redmond, WA 98052. Our newly opened Microsoft Company Store on the Silicon Valley campus and the Redmond location are currently open. Since a week I saw many charges on my credit card, it began with only 2.85 If I call back Monday I will get another floor manager. A former Sr. Reddit and its partners use cookies and similar technologies to provide you with a better experience. The payments dates line up thought as it's the 5th of each month it comes out. They just skip right ahead and pull from your credit card, and dont use the gift card balance. Not good enough- he didnt know that he had to cancel the auto renewal that we didnt know he had. Me and my girlfriend are both gamers (when we have time between work and children) anyways about a month ago my girlfriend purchased a $60 12 month live card just because its much more convenient. Our bank is giving us a provisional credit to our account until the investigation is completed, which could take 120 days. First seen on September 15, 2021, Last updated on September 12, 2022. . I guess a lot of people are having the same issues. They got me for $74.99 each time. If you have issues call 18004myxbox. If you see a Turn off recurring billing link, choose it to turn recurring billing off. Tell him Sophia referred you, smiles. I just had to get a new card. I had to set up the lights, pull out the old tripod and dust off the old Panasonic P2 camera I used for years in my video production projects. Am so smooth at hiding my infidelity to someone but at this stage i have no choice to express my feeling to the world. Well, it was serious to me..getting spam at all hours. What can I text my friend to make her smile? Found chres o 0.69 on mycard assoiated i the same addess. For questions or more information, read our FAQ or reach out to our reception team: (425) 703-6214. mvc@microsoft.com. Dude said sorrydont know anything about it except that you have been chargedhave a nice day. Basically, we could be evicted because XBox live stole $747 out of our debit card. Today I called the bank to cancel the card. Take a self-guided tour, interact with displays and presentations, get hands-on with the latest Xbox games, and bring your imagination to life in our Minecraft display, and more. In February, my debit card expired, thought Problem Solved Now Ill get a new card. So this jerk mustve removed it quickly. I did give you the legal departments address. Thanks for the comment, C. Im assuming this is a network of idiots doing this, so youre right the cops should be able to pinpoint whats going on. Apply. Today I called and got a Redmond folks. I now am afraid to open up any type of money card in my name. Where is the Microsoft headquarters address? https://support.microsoft.com/en-us/contact/menu/billing/. i tell you he was the nicest guy and refunded my money right away. Just called Xbox live and cancelled my credit card also with the cc company and have been exchanging emails with Xbox support. Again thanks for your post. Our company stores on Microsoft Campus in Redmond and Silicon Valley feature interactive displays to test out the latest Microsoft products, including the Xbox and Surface product lines, plus Microsoft swag that cant be found anywhere else. someone please tell me if that can somehow be traced back to me and become a charge, im not very tech savvy. Hello, I am a gamer I recently went onto my Xbox account information after purchasing 800 xbox live gamer points. They wont elevate calls to a higher level upon request, and spend most of the time apologizing and essentially saying theres nothing they can do, even though the solution would be pretty obvious from a billing standpoint (REFUND, CANCEL, FIX THE PROBLEM for the customer!). I am going to be on the phone for awhile and see if I cant recover some of my hard earned cash! The guy did not cancel my account but said he removed the card and labeled the account as unauthorized, whatever that means. I said the same thing, RED FLAG!!! Apparently these idiots can just use your card information to buy whatever they want, the charges will show up on your cc account & the charges may or may not be removed, youre stuck with the bill and the idiot can go happily on their way playing their xbox game(s) because they can just remove the cc # from their account & Xbox is none the wiser??? I am having the same problem and I was chewing my sons butt for it!! Microsoft redmond Learn about the "Microsoft Redmond" charge and why it appears on your credit card statement. February 27, 2023 2:39 PM. We always used another account. []. Spare yourself. Thanks to Josh Benson for posting!!! Contact an associate Microsoft initially started to help me but..suddenly the call dropped REALLLYYYYY, Did your charges ever get reversed??? Good luck. I had never added, nor ever met a guy named Kent Gully so I was quite confused on what was going on. addres. But I myself received some strange texts related to another scam not too long ago. To find services in a different country or region, use the drop-down list above. Somy husband spoke with XBOX and the bank investigator on 3-way and the story changed back to our card information not being in their system and they were having to do an internal investigation. I also used debit carddumb me but I feel Microsoft should be more proactive. But hey, if cops can arrest you for making statements on Facebook, Im sure they couldve traced this persons IP address. I bought my son a video game online thru his XBOX, which I didnt have a problem with. Good luck. Submitted: 9/19/2005 9:32:42 AM Modified: 9/19/2005 9:33:00 AM Microsoft Online, Svcs-bill.ms.net Ripoff Charge my Amex card without me buying anything! Wikipedia. When I searched that addres it said it was Microsoft's research addres. Hi I thought I was the only one experiencing this. What gets me is that they dont bother to check whether the billing information is valid. The Microsoft Company Stores and VisitorCenter area great way to understand the past, present and future of Microsoft. . We had called Xbox Support various times and tried to fix the problem peacefully, the problem is my brother could not remember his account password, since he had not used the account for quite a long time; we decided that $30 was probably not too much and that it was not worth it to go through the trouble to fight but today we got a charge of $400; ALL of it from #MSFT XBOXLIVE BILL.XBOX.COMWA. Aggravating. So my ex boyfriend had an Xbox live account which I put my card on, no big deal. My nan banks with barclays and she cant use her phone let alone an app! I keep seeing charges for $59.99 on our bank statement. So now Ive canceled it and I have to go to the bank tomorrow to get a temporary card while I wait on a new card to arrive. After his arrest ,his dad brought me the 3 gaming systems in the house, and all the games, headphones etc. Sign in to the Payment options page with your Microsoft account. Submit Comment. - About Us Surface Pro 9; Surface Laptop 5; Surface Studio 2+ Surface Laptop Go 2; Surface Laptop Studio; Surface Go 3; Microsoft 365; Windows 11 apps; Microsoft Store. So I had my bank change my card number. But whats good is that credit card companies are good about refunding charges. Julija Teheda. same issue. Explore subscription benefits, browse training courses, learn how to secure your device, and more. Schedule a free consultation with our business experts. A reasonable estimate of the current base salary range for this position is $40,000 to $60,000. Microsoft and XBox should be held accountable for keeping track of peoples names and addresses who use their services, not by their billing information (which some of their customers steal from innocent people), but as to where these services are being provided. Wanted to note that I have been fighting with XBOX live for a four or five years (along with my cedit card co.and/or my bank debit card charges people.) Yaaqobi: Merci pour le commentaire. I bet they get this a lot. (: Good luck! Director, Global Field Empowerment, Microsoft Philanthropies. Can anybody give me more info on how this might have happened? Glad I could help you out. When she asked me if a grandchild could have ordered it, coyly referring to my age in the on-screen profile, I replied dont have grandkids, dont know anyone who even owns a Xbox Mine was charged in Euros, converted to Canadian $, so who knows where this fraudster is located or WTF they ordered at my expense so far. I received October 29th 2012 a mail saying that they confirm my XBOXlive account. I do not have Grand Theft Auto. The bank refunded it, for now unless they think I approved the transactions. So iam just gonna canseling my live gold. Manage a subscription from a third-party. If so, please let us know at the bottom of this topic. When I checked back to the purchases under order history especially for Xbox, I found that these were games and subscriptions that I was paying for and forgot about. © 2023 What's That Charge Address. Yeah, best just to cut ties and get a new card. There was a 25.00$ charge this month & a 30.00 charge in December. If your country isn't listed, select All other regions. Asses. I dont know where it goes from here for this boy. Knowing that it has happened to others as well and it is a scam like I thought has been helpful. I contacted an agent to see what exactly was going on (online via their Xbox Support Chat) and notified them of my situation. That I am the one who removed it again when I saw the fraudulent charges and that old debit card was mysteriously added back without my permission. i contacted the credit card company and they reversed the charge. Ringing the bank feeling rather peed off! 3. removed my debit card from the account-hmm-thought that was done before. and can they just do it at will? Microsoft support says they cant help me. There are 8 charges on my bank account using my debit card number. Its really too bad people do this. Now I have to go to the bank office to claim the two charges of 70.08, The line item in the charges is MSFT * BILLING (they were loaded from United Kingdom). 2 years you been talking money out of my account. You might have been charged for one of the following: If you dont recognize the charge, you can contact Microsoft's customer service. So I went to my bank immediatly after reading your story and they confirmed I was scammed. 650-386-3005, Get directions to Silicon Valley location. Im wondering if he isnt the culprit!? Founded in 1975, the public company employs over 88,200 staff members across 85 countries worldwide. 1-877-696-7786. Just checked to see and it's giving me a subscription option. . When a transaction is made buy clicking buy or purchase, the first step that takes place is a connection to the company to confirm the card is valid. I also spoke with a female rep from their Corporate Office Billing Department (425 882 8080 ) to see if they could see the charges going through & locate the XBOX user but she also could NOT find that these charges to my MasterCard. Why isnt Microsoft being more responsible with their customers information, its bad enough you have to purchase these packages just the kids can play these games and with his friends but then the software enables unsuspecting individuals account information to be compromised. I spent a few minutes on the phone with the rep from XBox. Just happened to me. 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