Can I use the Roma Pass 72 Hours and/or the Roma Pass 48 Hours for transfers between the Fiumicino/Ciampino Airports and Termini Station/Central Rome? based on the distance in km between origin and destination, on the class and on the value of the relevant urban pass. Ricordati di controllare sempre la validit della tessera; un supporto con validit inferiore rispetto al contratto prescelto, non consente di finalizzare l'acquisto. How do we find what train station is closest to any given hotel. Keep in mind, adding to the app the trip/train is not a seat reservation!. slower) trains, the schedule only goes out about a week in advance. Can I ask for the invoice if I purchase using the Trenitalia app? Please read more about that in my next reply below. What am I missing? Go to Pass details and then Refunds and exchanges. Check the mailbox given during registration and confirm the registration by clicking on the link indicated. In the next step, if you already have a card or have one or more cards associated with your account, choose which card to load on. What can I do? Proceed to payment. Make sure to file your request before departure of the train concerned. Select Reset console. Tutte le aziende di trasporto Lombardo passeranno ad abbonamenti su tessera elettronica regionale Io viaggio, ma con tempi diversi rispetto ai singoli progetti aziendali. Youcannotapply for a refund or exchange (or deactivate your Pass) oncethe validity period of the Pass hasstarted. So, if you are logged in at the time of change, you must first log out. Island is about 75% completed, with a lot of fun hidden gems! If you have not managed to activate your subscription on time, within 3 days for the weekly, within 5 days for the monthly and annual, you will need to go to a Trenord ticket office or aMy Link Point, in Milan Cadorna or Milan Porta Garibaldi, with the card and the receipt of payment of the ticket. Used your Pass at least once? Activation Lock turns on automatically when you turn on Find My on your device. If you're not the original owner, activation lock can't be removed, and that iPhone is useless to you, unless you know the credentials that were used to activate that device. However if you book 2 reservations at the same time you should get automatically assigned seats together unless the train is so busy that there are none available, every booking system I have used does this it would be pretty strange, even for the Italians, if theirs didnt, lots of people book tickets and expect to sit together. Indeed, with Italia In Tour 3 and Italia In Tour 5, you can travel for 3 or 5 consecutive days throughout Italy on all Trenitalia and Trenitalia Tper regional, fast regional and metropolitan trains, including the Leonardo Express. Caution: if you have previously purchased trips by logging in with an account number other than your CartaFRECCIA code, you cannot display them in the "My Trips" area of the App or in your reserved area on the www.trenitalia.com website. I dont believe Im a stupid person, but this Rail Planner app leaves a lot to be desired. At this point, if you have not already done so, you will be prompted to log in to the site or register, providing a few simple information; 4. Select Profile & system > Settings > System > Console info. To make the online purchase of your season ticket, follow this procedure: 1. I know Trenitalia assigns seats for this train. Trenitalia is one of the more stubborn operators that offer seat choice if you buy a retail ticket from them, but only offer pass users an allocated ticket when you buy a reservation. Depending on the changes you have made, you may be required to pay a price supplement (for example, in the change to a higher offer/service level) or be refunded a difference, in which case you will be shown the refundable amount and the deductions applied, as required by applicable regulations. , Want to return apaper reservation ticket? - Oppure, attivando la tessera IOVIAGGIO, presso una delle nostre emettitrici self service, verr emessa ricevuta dellacquisto online. How can I buy my one-way ticket from the Trenord App? in either direction, on the route indicated. WebAfter several hours of working with your very patient agents (although 2nd attempt your chat featured died and had to use text), we kept hitting a dead end on Device Activation and porting my phone number over from AT&T. The recommendation from the experienced travellers in the Community is to never connect the journeys to the pass and create the QRcode until just before boarding the train. WebActivate E-PASS Please enter your transponder number found above the barcode on your new E-PASS to begin the account activation process below. August 10h becomes 10-08, not 08-10. There will always be a charge for the reservation in Italy. WebWeekly (monday-sunday) validation Validation is mandatory for passes purchased ONLINE, on APP Trenord, ATM machines and Intesa Sanpaolo Home Banking which must be Has the payment for the reservations been deducted from your credit card? , Note: Shipping and Pass Protection* costs are non-refundable. This stamp will usually go under the first one, and must be done in order for the pass to be valid for travel. Discover the Trenitalia Pass, the new travel experience specifically dedicated to foreign citizens residing outside Italy, allowing them to visit Italy, starting from 129. Can I activate a new pass before my current one expires? This standard is defined by a "threshold value", upon exceeding which the company is obliged to repay. Hi, Mario This isnt the Trenitalia website; I dont work for them. The maximum Pass validity is of 11 months from the date of purchase. Log into your account. Everything you need to do with Trenitalia can be done through the app. WebBook train tickets worry-free with the Italian train travel specialists. The Pass is dedicated to foreign citizens residing outside Italy. Please contact 407-823-7277 for assistance with this site. Non riesco ad acquistare/rinnovare online, come mai? Give a reason why you're requesting a refund and click the button Get return number.. Booking changes (date/time, connection, train) can be made according to terms and conditions as of a Base fare and within the Pass validity frame. Do you guys know how to add a ticket to your trenitalia pass and do you guys know how use the Here you can check the progress of a train in real time today or display all the trains departing from a station of your choice, making the choice by train number or by origin and destination. for 3 hours for a travel up to 50 km, 6 hours for between 51 and 200 km, 24 hours for over 200 km, You can manually validate only the "a convalida manuale" ticket by filling the spaces with station of departure, day and time of the travel. You have already subscribed to this newsletter! Please read all answers above. If you have reservations they will display the allocated seats and the carriage number or letter, which isusually indicated on the exterior. Default search results, in the Prices column, are for 2nd Class. Can I visit the Vatican Museums with the Roma Pass 72 Hours and/or Roma Pass 48 Hours? WebTickets purchase online purchase at ticket offices or resellers Ticket purchasable online and valid for one journey on TRENORD trains, from origin to destination. For whatever reason, the site wasnt set up to allow those of us without European credit cards to complete a purchase. Then do the same on italotreno.it/en. Per un abbonamento mensile la cifra e' per andata e ritorno o solamente andata ? Step 3. We can only grant refund requests for unused paper Passes - your Pass is considered 'used' on or after the first day of validity. What if I bought a ticket for a specific time and I wasnt able to catch the train. Finally, you can proceed with payment by purchasing your subscription with a credit card (Visa, Mastercard and Maestro circuits), PayPal, Satispay or using a Trenord Gift Card; 5. For more information, visit the dedicated section. Trenord one-way tickets do not expire before validation. Il costo valido per andata e ritorno illimitati, all'interno del periodo di validit. Sorry, we're still checking this file's contents to make sure it's safe to download. An activated pass will show the first You can buy it at the ticket offices, resellers, self-service machines, ONLINE, APP Trenord, ATM machines [renewal only], Intesa Sanpaolo Home Banking [renewal only]. However, in case you decided not to use your Pass and asked a railway official in Europe to certify your Pass asNOT USED before the first day of validity, the refund request can be submitted no later than six months from the last day ofvalidity of the paper Pass. You will be sent an automatic e-mail with the purchase data and a text message to your phone number. The advice from the experienced travellers in the communityis also never to activate a travel day, that is connect a journey to your pass allowing you to create the QR code (your ticket),until just before boarding the train, otherwise you might loose a travel day if your travel plans change in a late stageYou can't delete a travel day in the past. Account. i have QR codes for each train, but nowhere does it show seats or car number, when I view the ticket. You can also purchase or renew an electronic season ticket at Trenord ticket offices, authorized resellers and vending machines. If you wish, you can add additional services and supplements to your subscription (eg bicycle transport); 3. Once we receive the unusedEurailPass(es) back, we will process a 100% refund minus the 15 exchange fee perEurailPass. That sweet spot is impossible to identify with 100% accuracy, Im afraid. The only difference is if you use the train company direct (e.g. Different rules may apply asthese Passes are sold with a discount or special offer. Re: Trenitalia pass 3 years ago Save Feel free to ask in the community! For trains that need reservations you need to buy ADDITIONAL reservations. Purtroppo non possibile modifica la stazione di attivazione dopo l'acquisto. . In case of a paper rail passes: subscription coupon and identification document. You can load your weekly, monthly and annual Trenord train only pass on the new generation Io Viaggio card (expiring after 24 August 2019). Reservations are made separately. Contact E-PASS. Cross-border tickets validity is 4 hours. Any suggestions as to a sweet spotdo it nowor wait? If you cannot update your details, request assistance in the "Membership support" section of the website. , Promo Passes can be non-refundable or non-exchangeable for mobile and paper. The seat reservations for the trips included in the pass are mandatory and free of charge for all the above mentioned trains. 6. I usually pick a date thats at least a month from now, and I choose the same day of the week as when Ill eventually be traveling. how to activate trenitalia pass nintendo backup codes not working how to activate trenitalia pass. Please ask questions in the community and not via a private message. 110. If you do have problems, however, you arent stuck waiting to buy tickets on site. Hi Sheila, did you manage to resolve this? I'm experiencing the same issue now. Filled up a form yesterday but not sure how long I've to wait. Call To make an educated guess, the first signal youre looking for is the word Centrale. If you see this word next to a station name in the town youll be visiting, chances are very high thats the main station. Select Reset console. Can I use the Malpensa Express with the IO VIAGGIO IN LOMBARDIA multi-day ticket? After you accept the refund conditions, you can go ahead and cancel the reservation. Here is some useful information from the experienced travellers in the Community regarding both planning, reservations and activation of pass and travel days. Without this second validation, you run the risk of having the pass confiscated. The Promo is not valid within the territory of the Cinque Terre National Park, delimited by the stations of Levanto and La Spezia Centrale and including the stations of Monterosso, Vernazza, Corniglia, Manarola, Riomaggiore, within the provinces of Bolzano and from Trento to Bassano del Grappa, nor is it valid aboard services operated by other transport companies, including Trenord. We're happy to exchange your mobile Pass(es) fora small exchange fee of15 per Pass in the following circumstances: If youpurchased Plus, together with your Pass, you could exchange your Pass for free. Integrated pass are valid for travels on the local public transport network in the Region (IO VIAGGIO rail passes). Choose a date by clicking the calendar icon, and a time by typing in the number in the Hour box. Only you and moderators can see this information. I will arrive in Japan and spend a week in Tokyo.Then I want to do the following: Friday morning, activate JR Pass train to Osaka.. Im so glad youre finding the site useful, Carmen! Multi-day tickets do not expire before validation. Click here for detailed directions to the E-PASS Service Center. In case of control on board the train, just provide the PNR code of your digital ticket or the email confirming the purchase made. How can I retrieve the ticket? Choose the offer and the service you prefer, or click on OTHER OFFERS. Do you know if the pass includes these destinations? Go to 'Pass details' and then to 'Refunds and exchanges'. Dodo code will be sent via DM. Confirm the renewal of the last subscription loaded on that card, 4. Note: We sell differentmobileand paper Passes with different rules and timelines - click on one of the links below to see how toapply for a refund. I enter this info manually on Rail Planner journey and then my trip and then my pass. You must submit a refund request no later than six months from the last possible activation date indicated on the mobilePass. Discover the Trenitalia Pass, the new travel experience specifically dedicated to foreign citizens residing outside Italy, allowing them to visit Italy, starting from 129. You can find all the regional season tickets purchased using your account number in the "Season Tickets" section and display/change the reservations of AV season tickets in the "Tickets" tab in the "My Trips" section. Press the Xbox button to open the guide. https://community.eurail.com/train-connections-reservations-47/how-to-get-reservations-105?postid=9551#post9551. A list of many Italian city names is in the glossary section at the end of this book, and if the places youre going arent listed there you can look them up on a site like Wikipedia. Open the "Settings" app on your iPhone and tap the name icon at the top of the screen. So what gives? UJZ-VH3_GY3-TF8 cannot print tickets please advise. All you have to do is activate your new pass on a turnstile or on a validator at the station chosen during the purchase procedure. If you were looking at a round-trip itinerary, you could select your outgoing ticket here and then the next screen would give you your return options. But I make a reservation and have a QR code, then why cant I see which car we are on and our seats. Start on the English version of Trenitalia. Threshold value '', upon exceeding which the company is obliged to.. Time and I wasnt able to catch the train to complete a purchase transponder number found the! Wasnt able to catch the train, the first signal youre looking for is word. 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