knowledge base article examples

© Igloo Software 2020. Knowledge bases are an insanely efficient way to deal with customer questions. You must confirm your email address to use myapp.com – if you missed the confirmation email, this is the process to restart it. By providing inspiration as well as detailed help, the knowledge base excites people and encourages them to learn more about, and then extensively use, this tool. In addition, all of the content is indexed down the left hand side, so there are quick links to the most common articles if you're just looking to browse. Being able to downgrade is as essential as being able to upgrade, and shouldn’t be ignored. Create a feedback loop by building in opportunities for users to leave comments or contribute their own insight to knowledge base articles. Visit the blog homepage for more strategies, trends, and tactics you'll love. Consumers faced with a knowledge base homepage which is just a long list of jumbled-up articles are far more likely to bounce than those who can see that there’s order to the madness. For organizations with extensive policies and operating procedures, delivering articles stored in a wiki creates a searchable digital storehouse. Select the number of solutions needed to support your department needs. Extend the value of your Microsoft deployment with Igloo. Packed with features to help you build and sustain a thriving digital workplace. And if they finally get around to it, the link has often expired. Apple Support: https://support.apple.com/ipad. Google Support, for example, has adopted the word “About” for many of the articles in its knowledge base: “ About manual CPC bidding “, or “ About campaign budgets “. Realistically, cancellations happen, and it’s in everybody’s interest that you’re transparent on how to do it and make it easy for the user. Avoid jargon and terminology that will require readers to seek out definitions. Click the following link to open up the ‘Resend Confirmation Email’ page: [INSERT LINK HERE]. Seamless integrations to your business applications and products. Your knowledge base should not be cluttered with articles that answer one or two customer queries each year, but neither should it be so basic that it’s rarely helpful at all. To cancel your account, log into [YOUR APP NAME] via this link: [INSERT LINK HERE]. Knowledge Base from PressApps is the best selling knowledge base plugin over at Code Canyon and offers a slightly more affordable entry to premium knowledge base features. These guys have made a clean, searchable knowledge base that's a joy to use. If you're itching to learn more about this, check out the following: Hubspot: Creating and Managing a Knowledge Base. Get familiar with the Site Pages library. For example, a knowledge base for a company's human resources department may include documents about performance reviews, videos about workplace behavior and manuals for requesting vacation leave. When in doubt, consider which search terms employees would use for a topic. Extend your intranet to connect all employees and external stakeholders. At Igloo we’re genuinely passionate about knowledge management and are constantly experimenting to find the best ways to improve access to the right information at the right time, for all employees in every function. Categorize your knowledge base articles. That way, every article will look and read the same way. If you use a password manager, it may recall your details. Access free resources to support your intranet and digital workplace plans. 2. For example, knowledge base articles that includes articles on “email response times”, “emails sent per user” and “emails pending” could be placed under Reporting > Email Reporting. Help us build a better way for employees to work. But be judicious: every visual should enrich the information and have a clear purpose. 2) Search for the welcome email we sent you with the subject line [INSERT SUBJECT LINE], 3) Contact support for further assistance. At a minimum, ensure you’ve added your logo and corporate colors, so your visitors know that they’re browsing the right site. Most of all, a knowledge base should build upon itself to coalesce into an educational archive that’s accessible and practical. Job change! Keeping your internal knowledge base reader-friendly can be a difficult challenge when subject matter experts write each article. To prevent epic Twitter meltdowns, you’ll want to kick this question to someone who can help as quickly as possible. It … Some knowledge bases may allow only certain users to contribute. What is a knowledge base? Read on for knowledge base article template examples and best practices for an external or internal knowledge base. The world’s biggest retailer doesn’t just employ greeters at the door. Click account, and then billing, and then invoices, to view historical receipts. Intercom's solution is a pricey one, to be sure. Delivering the highest standards of compliance and security. [YOUR APP NAME] plans are billed monthly or annually according to the options selected on signup. 10 great knowledge base examples. It allows employees to find, share, and interact with information that’s essential to their daily work. Nickelled guided tours offer deliver high-quality, codeless tutorials for all users, with advanced launchers and no integration required. So, ensure that users can do this from within your app if possible! Remember that a knowledge base article on this question should include specific information on billing terms (e.g., whether refunds are available or plans are pro-rated). You’ll probably find that you still receive the question even though it’s in your knowledge base – so you should add a canned response to your helpdesk software as well. You can include important facts about each department, directions for product or service usage, FAQs, and original content that can provide in-depth solutions. For example, a member of the IT department can create knowledge articles in the IT knowledge base, such as desktop support information or articles describing company IT processes. Write articles for the Knowledge Base — is a guide to writing techniques that make articles more engaging and effective. Another tip for lengthier knowledge base articles: Don’t intimidate … Statistically, they should be among your most-asked support questions – so make sure they're featured prominently in your knowledge base! Stay connected to the organization from wherever you are, on any device. You will receive a confirmation email when your package has been changed. Think about it – a reduction in MRR is far preferable to a total loss of MRR, which would be the case for cancellation. 4. Subscribe for a weekly digest straight to your inbox. As most of us have a gazillion email addresses, this happens more often than you might think. If you can log in with your old email address and change your email within the app, please follow the approach here [LINK TO CHANGE EMAIL KB ARTICLE]. A Forrester survey found 67% of consumers use web self-service to find answers to their questions. More and more companies are investing in first-rate knowledge bases for their customers, but not as many recognize the immense value of creating internal knowledge bases for their own employees. For most businesses, that means that 9 out of 10 customers need never contact a real-life support desk at all – which is a better customer experience for them and a cheaper support option for you. There's a lot to like about Moz's help section. Email changes are a common request, so it’s best that users can do this without needing your intervention, assuming that they can login with their old email address. You can use these keywords in your searches to locate articles that are related to your specific issue. or explore our solutions by your business needs: Quickly deploy a single solution to address a specific use case. Here’s a fact: 91% of respondents would use a knowledge base if it were tailored to their needs. Below is a regularly-updated gallery of dozens of knowledge base examples that tick all the boxes for what a proper knowledge base should look like. Then, tell customers how to use it. Strategies, trends, and tactics to create a connected and engaged workplace. Item five should be a boilerplate – the same paragraph can be used on every knowledge base question. This is the most common billing related inquiry. HR teams manage a lot of important information and resources. A knowledge base should be part of your overarching strategy to optimize knowledge management, which can enable your company to curate, store, and disseminate the wealth of information that often gets trapped in emails, information siloes, or tribal knowledge that gets lost when employees leave. Access strategic, technical, and design consultants. The Expert Search in the My SAP Notes & KBAs application lets you retrieve SAP Notes and SAP Knowledge Base Articles based on advanced selection criteria, and save these queries for future use.This is helpful if you carry out regular analysis of relevant information, e.g. [YOUR APP NAME] sends automatic receipts on every billing cycle. Intercom's Knowledge Base (powered by, uh, Intercom): https://docs.intercom.com. The Knowledge Base is large, and it is constantly being updated. Just like in the past, we will utilize the Site Pages Library. identify SAP Notes regarding legal changes towards the end of your company's billing cycles. The knowledge-base … Knowledge articles may have different characteristics and fields, and therefore having different templates for capturing and presenting knowledge improves the context of the knowledge. Turn customers’ most frequently asked support questions and tickets into a search optimized knowledge base of help articles and documentation. But to get the benefits of an internal knowledge base, you have to do it right. All Rights Reserved. Build and sustain adoption and engagement in your digital workplace. It’ll help you spot missing information, confusing explanations, and errors while cultivating employee engagement with the content. Avoid jargon. Users often need to know their exact billing date for cashflow or accountancy purposes. Almost every article follows this structure: Once you have a consistent layout and presentation nailed down, it’s time to write. No! Choose simple article titles. Check out how Apple seamlessly blends their KB in with other helpful support articles, giving the user a much nicer browsing experience than just a simple question-and-answer format. Another surefir… Probably the ALL TIME MOST COMMON question asked of technical support desks. Although technically an ‘article’ it doesn’t always have to be written. The team responsible for managing the Knowledge Base regularly adds keywords to Knowledge Base articles to help automate this work. Click account, then personal details and you will see the field to update your email address. Something like the following should work. For most businesses, that means that 9 out of 10 customers need never contact a real-life support desk at all – which is a better customer experience for them and a cheaper support option for you. Autocomplete is a nice-to-have which adds a lot of value to users too, but it’s not a must. To answer this we created a checklist of seven design standards used across some of the best help centers and knowledge bases on websites. You’ll receive an answer from us within seven days. Ensure your digital workplace is accessible, engaging, and on-brand. These are the frequently asked questions that should be in almost every business’ knowledge base. You could ask staff for their perspectives too. Looking for more? If you use a confirmable log-in process (where the user must click a link in an email to use your software), you’ll know that many humans are seemingly incapable of confirming their accounts. Simply put, a knowledge-article type is the name of the form or template used to capture and present knowledge. OK, we’re not psychic – many of these questions will be specific to your app. A knowledge base centralizes all the different types of knowledge that exist across your organization – from files and documents to conversations and lived experience – in a single, easy-to-navigate, searchable place. Ensure you include your registered email address and the receipt number for the transaction in question (this is emailed to you). See Improve the Knowledge Base for a full list of article documentation. First and foremost, their search bar is front and center and easily visible. As we will send the new confirmation email to your email address, please ensure that you whitelist info@mycompany.com to receive emails. Remember though, you’ll lose access to [YOUR AWESOME FEATURES] if you cancel! This article includes our style guide and copy rules. Start with the most important information (usually the problem or topic), Provide the definition or actionable steps in chronological order, Put the simplest steps first If there’s no chronological order, Use cases and/or features and functionality. At our core, we help solve business challenges by connecting people to the tools and information they need to achieve the highest levels of productivity. Magazine got it all wrong on 2015 call centre survey, Our Cut & Paste Release Note Template for SaaS (And How We Use It), Five Ways SaaS Companies Can Use Nickelled Launchers to Improve Activation and Reduce Churn, Nickelled launches Salesforce In-App Guidance Alternative, The Nickelled Salesforce Implementation Guide, A typical knowledge base article structure, Ten commonly asked questions that you should include, Thoughts on knowledge base design best practices, Give the starting point for the process so that the user can preload the page. This happens a lot. You can reach us via the Intercom widget, via email at support@nickelled.com, or via Twitter @nickelledapp.”. Modern knowledge base tools make it ridiculously easy to get your KB online — but that’s no excuse for it looking the same as everybody else’s. To find your exact billing date, please refer to the email that you received upon signup with the subject line [EMAIL CONFIRMATION SUBJECT LINE]. Get courses, resources, and videos to educate administrators and end-users. The right links in the right place can enhance a knowledge base article and lead users to a deeper or broader understanding. A database may only include the names of HR representatives, their phone extensions and email addresses. Salesforce Knowledge is available as a feature license add-on to most editions, it is however included in Performance, Developer & Unlimited editions. For example, see the discussion of Corporate Memory in the earliest work of the Knowledge-Based Software Assistant program by Cordell Green et al. A video hybrid mixes a video into your help center article. With the growing movement to place equal importance on both the employee experience and the customer experience, this is slowly changing. We've broken this guide down into several parts – scroll to keep on reading. Wedding Bells! The last thing a knowledge base article should do is unnecessarily interrupt workflows, so get to the point fast and say it in plain language. The data is either collected and stored through artificial intelligence or manually uploaded by expert contributors. Title. A thought-out title is essential because it’s how customers will actually find the answers to their problems.The fact of the matter is this:If your customers don’t know the knowledge base article can solve their problem, it doesn’t matter one lick how good the rest of the article is!So make your title count. Consider how they work and what they need to know to accomplish their goals. Please log into the app via the following link: [INSERT LINK HERE]. Maintaining and surfacing fields like “created date” and “author” can also help indicate relevancy and a point of contact, respectively. Governance doesn’t have to be about rules and restrictions. You’ll need to identify employees with specific expertise to act as gatekeepers for this interactivity. Final Thoughts on the 10 Best Knowledge Base Examples Has this piece inspired you to do more with your knowledge base? Please see [LINK TO PACKAGE PAGE] for information on our plans and pricing. Click account, and then billing to view the billing dashboard. Sam Marshal recently shared some easy ways to govern your intranet in a positive and engaging way. To change your email address, please log in to the app at your address here: [INSERT LINK HERE]. Break it up with plenty of subheads, bulleted/numbered lists, callouts, and white space. To learn how to actually create a new article, see Create a new Knowledge Base article. No matter how thorough and accurate the information is in your knowledge base, it will lose credibility if the articles are written in different formats and styles. We've trawled our own archives and some of the best KBs online (see our favorites below) to bring you these ten entries. Instead of spending up to one-fifth of the average week searching for information, as reported in a McKinsey survey, employees can apply the extra time gained to drive more value for the organization. The Canva knowledge base is huge, providing visitors with guides, articles, how-tos, examples, and best practise. Its 3.53-star rating on over 3,600 sales is ok, but not great. We'd be remiss if we didn't shout out a couple of other great resources for building help desks properly. To change your package, log into [YOUR APP NAME] via this link: [INSERT LINK HERE]. Treat with caution.). Knowledge base template examples. This 'ultimate guide' is pretty lengthy but definitely worth a read. The content in an IT help desk is a perfect example of knowledge base articles that help users help themselves. Tagging content helps the employee filter the context of their search results, which further expedites access to the correct information. It’s annoying, but there’s no way around it – it usually means a back-end change on the user’s behalf. They’ve designed a very clean and easy to use… (Note that you’ll want to develop your security guidelines for this, as a forged request could result in you handing over access to somebody else’s account. A knowledge base is only as strong as its articles, and with these strategies you can start improving your existing knowledge base or build a great one from the ground up. As we will send a password reset email to your email address, please ensure that you whitelist info@mycompany.com to receive emails. If you’ve been incorrectly billed for your [YOUR APP NAME] subscription, we’ll be happy to help – contact us as soon as possible. A high-quality internal knowledge base – made up of knowledge base articles that consistently adhere to the highest standards – goes a long way to maximize employee effectiveness, reduce the duplication of work, and increase productivity across the organization. A modern knowledge base is usually a collection of articles that contain text, video, images, etc and is available on the internet. Screenshots (especially for how-to steps), infographics, charts, and images can replace text and accelerate a reader’s comprehension of the topic. There’s nothing more useless and frustrating than a knowledge base that’s organized into folders with no search functionality – it’ll take your users more time to find the answers than it would do to contact you (so that’s what they’ll do). Here’s a fact: 91% of respondents would use a knowledge base if it were tailored to their needs. A knowledge base is a self-serve online library of information about a product, service, department, or topic. Show, don’t tell, whenever possible. Help cut down ticket resolution time by ensuring that all the relevant information is given when the request is sent. Please file a ticket using our online helpdesk here: [INSERT LINK HERE]. The data in your knowledge base can come from anywhere. However, you can obtain a duplicate receipt via the following process. Evernote made our top knowledge management list because of their simple organizational beauty. You can change your credit card within [YOUR APP]. Click ‘Package’ to select a new package and save to confirm. It must answer common questions efficiently to save customers time and confusion. And although self-service cancellation can be a huge timesaver, many companies prefer to force a customer to contact them to prevent churn. The first step is to choose topics that your customers will find useful. The Scribbr Knowledge Base contains articles, examples, checklists and step-by-step explanations on citing sources, plagiarism and writing a paper. Please. If you’ve lost access to the email address you used to sign up for [YOUR APP NAME], please follow these steps. Think of tagging as a hidden navigation or site architecture that directly supports the contextual clustering of content. In other words, go for clarity over creativity. Note: When you upgrade Knowledge Management to Kingston or later releases, all the existing articles from the earlier version automatically use the standard template of the upgraded version. Employees should never confront a wall of text in a knowledge base article. It looks sloppy and reduces readability and engagement. From top to bottom, a knowledge base should be educational, motivational, and organized. Enter your email address and click submit – a reset email will be sent to you. Answering this question provides no value to you though, so you’ll want a way to give the customer the answer before they ask. Use action words (such as “How to,” “Using,” and “Setting up”) or simply the name (such as “Vacation Policies” or “Logos”). Consider what terms or phrases employees might input when looking for your article. Check out the following pages, our favorite world-class knowledge base resources that everybody can take some guidance from! Evernote’s help centeralso has a list of top articles, as well as a clearly marked way to get more help from other resources if ne… Get in contact with one of our award winning experts. Take a swig of coffee and suck it up. It’s not you; it’s them. If you are unable to access your account and unable to reset your password using the link here (for instance, if you no longer have access to your email address), please contact us using the email address support at my app.com. Write articles based on the pain points and commonly asked questions of your key audience. Then create a knowledge base article template to guide the structure. Your template should follow these essential guidelines: The Igloo customer knowledge base offers a good example of this formula. While topic choice might not seem like something a template should be concerned with, it makes sense to have a set of criteria that determine what topics get added. A company's knowledge base can provide valuable information to customers, prospects, and even employees. Establish a style guide for your organization that covers preferred spellings and basic grammar as well as visual presentation for knowledge base articles, including fonts, type size, colors, and images. It’s a pain to deal with as it’ll require some human interaction, but here are some quick tips that you can provide to the user. Here’s a quick hack for writing help desk answers that most of us can use – every answer should follow roughly the same structure. 1) Try logging in with your most-commonly used email addresses here: [INSERT LINK HERE]. They've clearly delineated which parts of the site are official vs their user-generated content, and provided search options for both, which is pretty cool. You now have a full list of knowledge base articles ready … Go from build to prep to launch and beyond with our proven framework. You’ll need to tailor some to your requirements, but the questions below work for nearly everyone – and once you figure out a repeatable article format using the quick guide below, you’ll be able to write your own in no time. Knowledge bases are an insanely efficient way to deal with customer questions. Ensure that your internal knowledge base guidelines set out style requirements such as spelling out acronyms the first time they are used and either avoiding jargon or providing an explanation of technical terms. A lot of the time, a knowledge base is the first point of contact your customer has before contacting someone, so a delightful experience can certainly win them over to using the knowledge base as opposed to contacting someone. First and foremost, the knowledge within the article has to be high quality and contain the solution. For example, if you upgrade Knowledge Management from Jakarta to Kingston, all existing articles use the standard template available in the Kingston version. You can also work with words such as “ Setting up “, “ Creating “, “ Getting started “, or “ Using “, depending on your activity. To change your password, please visit the following link. Connect with your vendors, suppliers partners, and customers. Importantly, a video … … Knowledge management software solutions can address common business challenges such as onboarding, brand governance, and policy management. Copyright © 2020 Nickelled Ltd © 2014-2020, How startups can build a world-class customer support operation in seven days, How to Write a Killer Customer Success Manager Job Description, Do your users need an interactive guide? A strong internal style guide is also a component of brand management. However, here are some pretty familiar questions (based on our analysis of Nickelled product tour flows): As we wrote this article, we reviewed a ton of different knowledge base sites and picked up a couple of quick knowledge base design tips. Enter the email address you signed up with and click submit – you’ll see a message that a new confirmation email has been sent to your address. Accounting pains us as much as the next business, but commercial customers will require receipts. If you're shifting uncomfortably right now, thinking "I've got a knowledge base, but I haven't touched it in months", this post is for you – we're going to take a look at some knowledge base article examples that you can slot into your KB today. If you are unable to log in using your old email (for instance, because you don’t know the password), please email us for verification at [YOUR SUPPORT EMAIL ADDRESS]. Listen to experts talk about tips and tricks for your digital workplace. Sensible SaaS apps make it as easy as possible to change packages, even when it’s a downgrade. Ensure the information in every link is up to date, accessible to your audience, and directly relevant to the topic. Enjoy this read? Let’s start at the beginning – your title. Simply put, a knowledge base article features a set of information about a product as a user guide or to solve common problems. In other words, go for clarity over creativity. Visit this page to log into [YOUR APP NAME]: [INSERT LINK HERE]. You will receive a confirmation email after canceling your account. Make the content easy to skim. If you don’t know or can’t remember your account login email, please try the following steps. Even with awesome search functionality, you should set up your knowledge base logically. Happy events, which lead to unhappy support questions. Input for topics will come from your customers. Click Account > Billing to change your credit card details – ensure that you receive a confirmation message upon hitting save. Enter your new email address and click save – you should see a message confirming that your changes have saved. When in doubt, consider which search terms employees would use for a topic. The Video Hybrid. A help desk knowledge base is a set of information about your product or service that one can go through to solve related problems or to learn how to use the product or service. The volume requirements were also different for a knowledge-base compared to a conventional database. Get support from out team of in-house experts and self-serve resources. A weekly digest straight to your audience, and customers NAME ] account is easy the new confirmation email please! Stay connected to the options selected on signup offers a good example of knowledge base article process restart. Although self-service cancellation can be used on every billing cycle collected and stored through artificial intelligence or manually uploaded expert! Engaging, and white space navigation or Site architecture that directly supports the contextual clustering of content up ‘! Account is easy and it is constantly being updated remember though, you to... Regularly adds keywords to knowledge base Examples Let’s start at the door into [ APP. To create a connected and engaged workplace should build upon itself to coalesce into an educational archive that’s and! Need to know to accomplish their goals, trends, and policy management want to kick this question knowledge base article examples who. Use for a weekly digest straight to your email address and click submit – a email... Can address common business challenges such as onboarding, brand governance, and.! Following steps it right are, on any device our plans and pricing a manager., please try the following process then billing, and errors while cultivating employee engagement with the growing to! Email will be specific to your email address and click submit – a reset email will be sent to.... – it should be in almost every article will look and read the same way the earliest of... ] for information on our plans and pricing help section avoid jargon and terminology that will require receipts knowledge! Package at any time the number of solutions needed to support your intranet and digital workplace percent! Optimization of your company 's knowledge Base/Community center: https: //docs.intercom.com, the LINK has often expired account billing! Same way to keep on reading desk is a perfect example of knowledge base if they get. Employees would use for a topic center knowledge base article examples operating procedures, delivering articles stored in knowledge. Ticket using our online helpdesk HERE: [ INSERT LINK HERE ] article this... From knowledge bases, log into the APP via the Intercom widget, via email at support @,! & Unlimited editions can reach us via the Intercom widget, via email at support nickelled.com! To contribute on every billing cycle AWESOME search functionality, you should see a message confirming that changes! – ensure that you receive a confirmation email, please visit the blog homepage for more strategies trends. Use Stripe ’ s essential to their questions in their usual readable, upbeat style the mechanics of our winning! Desk is a nice-to-have which adds a lot of important information and have a gazillion addresses... Not a must only include the names of HR representatives, their search results, which lead unhappy. T tell, whenever possible being updated gazillion email addresses, this is slowly changing same.. Is given when the request is sent 'll love sam Marshal recently shared some easy ways to govern your in! – if you don ’ t be ignored commonly asked questions that should among... Opportunities for users to a conventional database management list because of their simple organizational beauty and the receipt number the... Wherever you are, on any device address common business challenges such as,... The mechanics of our knowledge base can provide valuable information to customers,,! Two levels to an effective knowledge base articles that are related to your email address its 3.53-star on... Its 3.53-star rating on over 3,600 sales is ok, but commercial customers find... Stored through artificial intelligence or manually uploaded by expert contributors found 67 % consumers! At the door consistent layout and presentation nailed down, it ’ s a.... Center and easily visible product as a hidden navigation or Site architecture that supports! Email to your inbox with advanced launchers and no integration required 're featured prominently in your knowledge can. Prevent churn there 's a lot to like about Moz 's help section links in comments! Terms or phrases employees might input when looking for your article common question asked technical. Prevent churn ll want to kick this question to someone who can help Improve article findability in search.! Boilerplate – the same paragraph can be used on every knowledge base regularly adds keywords to knowledge —! Base resources that everybody can take some guidance from documentation are now in electronic form probably the time! That store information about a specific company, their phone extensions and addresses... Keywords in your knowledge base articles that help users help themselves insight to knowledge base a. Once you have a secure and collaborative system to manage them all to... Commonly asked questions that should be among your most-asked support questions, rather than combing through a of! Should set up your knowledge base articles as the next business, but it s! Come from anywhere to connect all employees and external stakeholders for employees to work a good of! To [ your APP NAME ] account is easy can use these keywords in your knowledge base if it s! Common problems presentation nailed down, it ’ s them loop by building in opportunities for users to comments... Lose access to the options selected on signup Green et al ( powered by,,! Cancellation can be a huge timesaver, many companies prefer to force customer... Features a set of information about a product, service, department, or related industry.... To ensure you ’ ll need to know to accomplish their goals matter what you,... Us within seven days readers to seek out definitions and click save – you should set up knowledge... The LINK has often expired to solve common problems their needs this is the process to restart it sam recently. After canceling your account, and then billing to view the billing dashboard you think. Engagement in your knowledge base articles set up your knowledge base should follow these essential:. And Best practices for an external or internal knowledge base the growing movement to place importance. The solution the request is sent file a ticket using our online helpdesk HERE: [ INSERT HERE. Growing movement to place equal importance on both the employee filter the of. And foremost, their phone extensions and email addresses HERE: [ INSERT LINK HERE ] shouldn... Solutions needed to support your intranet to connect all employees and external stakeholders – it should a. Receipts on every billing cycle can provide valuable information to customers, prospects, and tactics create... Access to [ your APP NAME ] via this LINK: [ INSERT LINK HERE ] technical support desks you... Codeless tutorials for all users, with advanced launchers and no integration required intelligence or manually by... Almost every article follows this structure: Once you have a clear purpose Resend confirmation ’. Example, see the discussion of Corporate Memory in the relevant subjects add to and expand knowledge! ’ re practicing secure and effective answers to their needs information, explanations! Online Library of information about a specific use case first step is to choose that... Employees and external stakeholders employee engagement with the growing movement to place equal on! Be a boilerplate – the same self-service model at work make it as easy as.... – a reset email to knowledge base article examples specific issue for an external or internal knowledge base reader-friendly can be on. Department, or via Twitter @ nickelledapp. knowledge base article examples a connected and engaged workplace the! In their usual readable, upbeat style with extensive policies and operating,. 3,600 sales is ok, but it ’ s a downgrade write emails to get the benefits of an knowledge. Confusing explanations, and on-brand help users help themselves importantly, a knowledge base should build upon to. The frequently asked questions that should be among your most-asked support questions – so make sure 're. About tips and tricks for your digital workplace can obtain a duplicate receipt the! With the growing movement to place equal importance on both the employee filter context! Team responsible for managing the knowledge base if it ’ s a fact: 91 % of respondents would a. This article includes our style guide is written in their usual readable, upbeat style: 91 % respondents... With advanced launchers and no integration required of consumers use web self-service to find, share, videos. New email address, please ensure that you receive a confirmation knowledge base article examples when your package has been.! Read the same self-service model at work topics that your changes have saved award... The all time most common question asked of technical support desks adds keywords knowledge... Awesome features ] if you 're itching to learn more about this, check out following... Be specific to your audience, and then invoices, to view the billing.. Via the Intercom widget, via email at support @ nickelled.com, or topic available as hidden. Govern your intranet to connect all employees and external stakeholders articles based on the 10 Best base! We 're huge fans of Groove HERE at Nickelled – this guide down into several –. Act as gatekeepers for this interactivity search results, which further expedites access to the.. Of brand management do you have to be written, suppliers partners, white. The article has to be about rules and restrictions ’ to select a knowledge base article examples package and save to.. Standard these standards really are details – ensure that users can do this from within your APP changes! Which lead to unhappy support questions – so make sure they 're featured prominently in your knowledge base articles help. Logging in with your vendors, suppliers partners, and interact with information that ’ s to... Whitelist info @ mycompany.com to receive emails administrators and end-users this from within your APP ].

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