They can be deadly! Canada's online health and beauty store. I am thrilled to have my "favorites" back in my life. There are plenty of options out there so I’ll be taking my business elsewhere. Now, a month later, I ordered more items and printed out the receipt with an order number. I called ontrac to give detailed instructions as to where I live and ontrac told me they would message the delivery driver. Vitacost - Test, avis, prix et meilleurs rabais du Québec! Vitacost has again earned my custom. I also ordered Moon Cheese (yum) in gouda flavor, and Lily's chocolate almond bars with sea salt. twice now, vitacost has cancelled a few items from my order as they are out of stock after I place the order (but show in-stock when placing the order). I'm sure this company isn't been perfect, no company. When your referral makes their first purchase, both you and they will receive a $10 credit for use on your next purchase of $30 or more. Vitacost … I put in my chat message and it said I was connected, but no one has responded for over 20 minutes. Vitacost. Minimum 10 characters Would you like to add a photos or videos? There is one brick-and-mortar Vitacost store, […] FAQ. But these folks are on the ball! CDN$ 6.74 CDN$ 6. The company sells vitamins, supplements and specialty diet food products that allow those with dietary restrictions to enjoy many different types of food. Save big with a $25 off Coupon at Vitacost today! If you know what you want and they have a decent price, I'd use them! This company doesn't take any accountability for their actions. Seventh Generation Disinfecting Wipes Lemongrass and Citrus -- 35 Wipes $3.77. I've been buying from Vitacost for 7 years and have been very satisfied. an item in-cart, or even a completed checkout, means nothing on vitacost.com. I really like this company. To date, my items have neither been "processed" nor shipped. if i reorder, they will not honour the sale price, and if I want to re-order the items, I have to pay shipping.so basically there are no guarantees that what you order will actually arrive, and if it's out of stock you will not be able to take advantage of the sale price which you got. I placed my first order on the 18th. I was sent a new order to replace the one that didn't show, checked the tracking only to find that the order "Doesn't Exist". if i reorder, they will not honour the sale price, and if I want to re-order the items, I have to pay shipping. I am absolutely THRILLED with my order experience with VitaCost. The need for vitamins in the body cannot be overemphasized. Top Sellers Across the World. But always figured that as long as the transaction remained straightforward, there wasn't all that much that could go wrong. Be the first one to find this review helpful. On their reoccurring message that says they will be with me shortly, there is a statement to go to vitacost.com service for quicker service. BUT THEN they also charged an additional charge of over $50 to my card on the same day for no order placed. Eight days later, and Vitacost still hasn't responded.I've read plenty of horror stories here on Trustpilot about terrible customer care. Details. Copyright © 2020 Consumers Unified LLC. Read honest and unbiased product reviews from our users. They used to offer shipping via Landmark - worked well, consistent, reliable, and sometimes they had free shipping, but … Cars. Well, all I can say is kudos to you, Vitacost! This company lures you in by offering reasonable discounts and expediate shipping. Vitacost Canada. The issue is, if the CSR didn't know, then that is what should have been said because the CSR rep that I spoke to said that they never know what the future sales are going to be. These people don't respond to your inquireies. Customer service said the discount didn't apply to all items. I am OK with the problem itself, I understand that bad things happen from time to time but their reaction (or no reaction) to the problem made me change my mind completely about them. be wary. But to sell, they hear well!So, finally, with the greatest evil, I managed to chat "in English" with customer service. I can't speak to others who had problems with Vitacost but my experience was outstanding and I'll be ordering from them again!! It seems that they have 60 days to deliver. The package arrived on the 20th, but was missing two items. Vitacost is a popular online supplement vendor. Well I get an email the following day about a MUCH larger discount that would have saved me over $100 vs the $20-30 I saved. It's that Vitacost couldn't be bothered to provide even a modicum of basic customer care. Smart Home. Unsubscribe easily. For me, the issue is not that Vitacost sent me the wrong item. Today we offer our Vitacost review, plus additional information and reader input. In addition, you can enjoy Vitacost Coupons: 15% Extra Off (Sitewide). I was ordered 4 time. Not only do they no longer provide refunds they also will not answer calls regarding issues and their online chat is shut down. Pleased with products, delivery, and customer service. I had my item in less than 24 hours AND it was not just packed well, it was packed inside a plastic bag and bubble wrapped and in a proper size box that kept it from jiggling around in the box. Have been waiting for an order for 2 weeks now and they keep saying it will be shipped. I do hope my positive experience will continue! Over $100 is a lot of money that VC took from me due to neglect on their end. If you have any experience with this company, please leave your Vitacost.com reviews … In fact, I don't know how a $4.99 shipping charge can cover the packaging much less the fast delivery.Perhaps one of the reasons my orders have been undamaged and quick is that they're fulfilled in Nevada and I live in Colorado.I notice a number of the negative reviews are from international customers. Shop all. I have used VC for many years and they used to really try and help customers out and now it seems Vitacost has become like many other businesses...greedy and money hungry. You don't know until checkout. DONE WITH VITACOST. They pressure me to reorder from my cart, items I had just already ordered and are on their way being shipped. Find helpful customer reviews and review ratings for Vitacost Urinary Support Complex with Cranberry - 100 Capsules at Amazon.com. I'll be ordering from Swanson from now on. This will be my LAST order from them. They are offering me 10% discount to finish my order, which I had finished last week. That's coming from someone who seldomly has or makes time for reviews. They don't use UPS or USPS, they use Ontrac and Fedex - the worst possible companies. FREE Shipping by Amazon . Get it by Sunday, Dec 20. I ordered 2 types of dog treats from VitaCost. I print out the order receipt with the order number on it. Free shipping on orders over $49.*. Used to be a great company to order supplements, within the past year, I've had multiple instances of missing items, not recieving my order, or the shipping taking almost 2 weeks. Now Foods Zinc Gluconate, 50mg, 100 Tablets. Make sure that there are no minimum order terms attached to the Vitacost discount code. In this time of Covid, I checked Trustpilot and was shocked at the negative reviews. How do I know I can trust these reviews about Vitacost? I have been reading those reviews about Vitacost and I am surprised at the bad reviews. You win! Home Best Coupons Newest Coupons All Stores Dick's Sporting Goods Coupons eBay Coupons … This company packages their products very carefully. ConsumerAffairs is not a government agency. I have ordered from Vitacost.com in the past with excellent experiences. Yesterday I ordered a bag of the impossible to find Red Mill almond flour. So, the first rep lied and that is the issue I have. Alaska, Hawaii, Puerto Rico, and Canada do not benefit from the free shipping policies but hey, at least shipping for these is just $9.99; Bottom Line. In the past, Vitacost has been the best price for the lakanto monk fruit sweetener, so I like to buy it from them. Browse the latest, active discounts for December 2020 Tested Verified Updated . Hardly ever have a issue, but when I have it was resolved quickly. When I was finally connected the customer service agent was completely unhelpful. Waiting months for my order, still nothing. Ontrac is known and has been documented that their delivery service is far below the standards of UPS, USPS, FedEx. Read reviews, compare customer ratings, see screenshots and learn more about Vitacost. Lesson learned. This company is not yet accredited. Wife ordered $300 plus no ship for month. Vitacost.com Reviews 4.38 Rating 16 Reviews 94 % of reviewers recommend Vitacost.com Company Reviews Questions Visit Website Write Your review Tell us how Vitacost.com made you happy Help future customers by talking about customer service, price, delivery, returns & refunds. Vitacost.com, Inc is an American e-commerce company based in Boca Raton, Florida, that sells vitamins, supplements and organic grocery products. Needless to say I was shocked! BTW, thanks for the grocery store coupons you included in my orders! Now they only offer shipping via Fedex to Canada, Vitacost charges a "processing fee" on the order, then Fedex will charge taxes and a "clearance entry fee" of $25. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! Companies pay us to be accredited or when you click a link, call a number or fill a form on our site. Download. Vitacost uses Ontrac as a shipper. See reviews below to learn more or submit your own review. I ordered last July, they sent my package with a wrong address and the box got sent back to them. Why pay more if you don't have to. 4.7 out of 5 stars 191. I also placed an order at 01:21 a.m. on Saturday, November 21st. Canada's Favorite Shopping Site! I've sent them multiple emails with detailed information but they never came up with a solution to my problem or sent me any reasonable answer. Impossible d'avoir quelqu'un en chat ou une réponse à un mail. Il paraît qu'ils ont 60 jours pour livrer. Although delivery estimates may vary depending on your country, basic informat… At that point I was ready to call my CC company to have them deal with this sure to be disaster!! J'ai un colis bloqué à la douane allemande depuis le 27/11/20. Vitacost.com is an online vitamin and supplement retailer that offers a wide selection of products. And I know from experience that Amazon Customer Support is second to none. Bad vitacost experience. I figured I'd see my order early next week This morning I woke to an email from them saying it would be delivered today. 124 Vitacost reviews. I've only ordered three times from Vitacost, all within the last month. Best Products. The company was bought by Kroger in 2014. Get buying tips about Vitamins Online delivered to your inbox. I received my second order from Vitacost on 25 November. Even though the order does not show in my account and they are pressuring me to fill an order I already ordered!I am now concerned if I should just use another website for my prefered items after this. Consumers complaining about Vitacost most frequently mention credit card, wrong address and sale prices problems. He couldn't get an answer for how it happened and refused to try to find out. Continue to vitacost.com. Reviews Vitacost.com. vitacost.com, operated by Vitacost.com, Inc., is an online store with nationally-focused sales. And if any C-LEVELS happen to grace this review, I hope there are some bonuses going out to your front-line employees. Apart from the health benefits of Vitamins, a lot of ailments have been linked to lack of vitamins in the body. For more information about reviews on ConsumerAffairs.com please visit our Its location on this page may change next time you visit. The site said expect a delay to their normal 2 day delivery after the order is processed. The company would take no responsibility for this error. I gave some feedback and received acknowledgment within 48hrs.Perhaps Vitacost has recently upped their game after so many negative reviews. Arrives before Christmas. Week later Visa refunded. They came and my credit card was charged the correct amount. I ordered my products seven days ago. Vitacost has not refunded me or replaced for a package that just sitting at an Ontrac warehouse for over a week. Details. I don't understand the extremely negative reviews here. I just think people don't bother with reviews unless their experience is subpar! These includes eye problems for lack of vitamin A and scurvy for lack of Vitamin C. Thus, it is always advisable to consume vitamins. There is NO customer service. Only the latest review will count in the company's TrustScore. Their promptness is an absolute bonus. The Total rip-off. $31.46 $ 31. 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