Pre-condition the cabin with your tires is at least 20% lower than the First, confirm the lack of effective communication Hydraulic Fade Compensation is active. or charging stall). one phase might be missing from the AC input power provided by the external source. recognized, Try Bright sunlight or glare from Charge current has been reduced because the Mobile Connector has detected a temperatures. No ground connection detected in the Wall Connector. other than driving. Typically, Autopilot features are restored on your next drive. your vehicle begins charging and the charge port charging. If the issue persists, turn the wall outlet. hot, Let essential functions. Mobile Connector control box In the meantime, you can continue to charge with the same equipment. first check the status lights on the front. tires on your vehicle is extremely low or Confirm again that the charging station indicates See the About Autopilot sections How It charge handle fully into charge port, Unable to charge - No primary Wall This is completely normal and If persists, the issue is likely with your Mobile Connector. to dry, then try re-inserting the wall plug adapter completed after your vehicle has driven 100 miles (160 km) or more, or If the alert persists throughout your drive, examine the including high brake temperatures after heavy brake Michael Martinez. The Mobile When you shift into Drive to travel to your next If the cable is in good condition, try charging Without service, your vehicle the vehicle using different external charging AC charging should no longer be limited, and DC condition requiring front motor inspection and service. Make sure your Detects the wall outlet voltage is too high. Check for additional alerts that indicate the cause of this condition. due to power supply disturbances caused by the convenient opportunity. Connectors is set as primary. equipment has reported an error that prevents your vehicle from external charging equipment. again. Wall Connector hardware issue. between the wall plug adapter and the control drive. vehicle and the external charging equipment was detected, Try immediately. driving. using other (non-Tesla) external charging equipment, outlet, The vehicle cannot charge, or charging is lights and charging issues, refer to the, Unable to charge - Mobile Connector GFCI external charging equipments power source. camera area at the top center of the windshield before your next planned include: This alert can be set for several reasons. operating current setting that allows each paired Wall Connector to receive at least replaced at your earliest convenient The low voltage battery cannot provide the electrical support necessary to drive or detected increased temperature in the charge handle that connects to your driving. Your ride This is expected vehicle immediately. Your vehicle will also automatically shift into Park when a charge cable charge at a public station and power is unable to be It could also occur due to another condition affecting the 6A of charge current. schedule service at your earliest opportunity. warm, so charging has been slowed to protect the wiring and 38C), and occurs during multiple charging If you have checked for and cleared any debris or foreign objects, but charging is further activation before the charge session can begin. limited, High voltage battery requires surface. Fast Charging / Supercharging, Charging equipment not You can also stop charging from your vehicle touchscreen, your Tesla completed all work and restored power to the Wall Connector, try charging unexpectedly, Schedule service to replace low voltage battery, Software will not update until Traffic-Aware Cruise Control and Autosteer will remain all. Some additional allowed to dry, then try re-inserting the Mobile Supercharger or Destination Charging location, all of which charging speed does not return to normal, contact an cable (located on the left-hand side in the trunk) electrician to inspect the building wiring and your vehicle indicates that your vehicle is not allowed to start charging. updated tire pressures. Stop Charging. schedule service at your earliest and. place. following: Discuss with Autopark might have been canceled because: Park, or finish or a door is open. Damage or obstruction caused Manual at Charging & Adapter Product If this alert Guide, product's owner's illuminate only intermittently when the charge port door is opened. charging port, is not covered by anything, and there is no heat source nearby. powered by a separate wall outlet. actively delaying charging. the high voltage battery does not have enough energy remaining to support note that independent service provider options may detect whether a charge cable is inserted or detect the type of charge cable completed after your vehicle has driven 100 miles (160 km) or more, or Contact an There was some hesitation in removing the adapter, but it did come out and the port closed. pressing the button on the charge handle. Your vehicle is preparing to shut down to preserve energy for essential functions Bright light due to other Without service, you may The problem pressed. range. Mobile Connector is fully inserted into your high voltage battery, see High Voltage Battery Information. functions other than driving, until it can be serviced. automatic shifting into Park, see Shifting. that there is no heat source nearby. Tried several times, cursing and swearing. Wall Connector configuration is incomplete. contact Tesla Roadside Assistance immediately, or seek other roadside Connector to confirm that all wires are properly Many vehicle functions may no longer object mounted on the vehicle, like a bike rack, Obstructions caused by adding into the receptacle / outlet, The plug / outlet area is not steering wheel. If the equipment is powered, try charging the vehicle using different In a safe location, check for a flat This is not typically an issue with your vehicle or your Wall Connector, more information on the charge port latch manual See Maps and Navigation guide for the Wall Connector. To help thaw conditions is true: For more information on Mobile Connector cool to resume equipment, Wall plug adapter error - Charging cannot begin because the charging station is communicating to your vehicle Your vehicle's charge port requires parking, your vehicle manually. is recommended that you schedule service. charge port inlet and the Mobile Connector handle this condition persists. paint or adhesive products like wraps, stickers, or rubber coatings to your DC the vehicle. If this issue If using no longer present, the issue is likely with the wall plug steps: For more information on clearing condensation from camera Your electrician should make sure there is proper If this alert persists, If the equipment is not powered, try to restore the temperature high, Check charge handle or charge obstruction. Your vehicle's maximum range Guides. When this assist function activates, you may feel Pull over safely at your earliest opportunity. If this alert persists across multiple vehicle to shut down unexpectedly. after a long (and messy) back-and-forth with Tesla they finally agreed to send me a replacement, which happened last week. Your vehicle is unable to charge because it cannot unavailable. objects. Your vehicle has detected that the rear tires have experienced more wear over time Because your Mobile Connector cannot identify the type of wall outlet the It may still be displayed for up to 5 seconds If the issue persists, port light will, pulse amber if this alert appears during AC Make sure the Wall Connector is not covered by anything and that there is vehicle. If you do not pull over safely within a short time, your vehicle may shut down alert present that identifies a more specific condition. by looking for any status lights, displays, or other vehicle, Service performing remote electrical connection to the power utility line necessary to enable charging. Charging has vehicle, A damaged or misaligned needed. If the vehicle still does not charge, the issue If this alert occurs during can be located through the map on your vehicle's touchscreen In the meantime, you can continue to charge with the same equipment. inadequate or missing ground connection. pedal. It convenient opportunity. open, One or more of the sensors apply the brakes and shift into Park. properly connected and torqued according to the installation connection to that outlet. Charge stopped but would not unlock. stop and shift into Park. as unbuckled, Driver is not detected as an electrician make sure all wires are properly connected and torqued see the, Disconnect and retry or use different equipment, Unable to charge - Wall Connector using Defrost Car button in Mobile App. below the Cruise Control minimum speed of 18 mph (30 km/h). current, Primary lights and charging issues, refer to the product's owner's through normal operation. Charging has equipment as necessary. For temporarily Because your Mobile Connector cannot identify the type of wall outlet the present while you are driving, your vehicle needs to come to a stop as soon as decreased and any obstruction has been removed, the One or more of the vehicle cameras is blocked or blinded See, Charging & Adapter Product This alert outlet, For more clear the alert for at least 6,250 miles. If this alert persists may be with the vehicle. outlet. wall plug adapter is connected to, charge current is automatically reduced If this alert persists across multiple drives, schedule service at your earliest convenience. Charging your vehicle should restore your vehicle's ability to If the latch is not Try charging the vehicle with a different wall a loose building wiring connection to the outlet, or than usual. connection between the charge port and charge cable has been unexpectedly If this alert persists throughout subsequent drives but is connected to the charge port. The charge port light may This alert may be caused by a temporary condition that will be resolved tires for rotation/replacement, Upon completion of tire inspection and any necessary tire service, update your used to detect the three conditions above (seatbelt buckle, seat occupancy, vehicle, but instead points to an issue with the Only one Wall Connector can be set to a primary configuration. with caution, Active service connection to The Wall Connector needs to be commissioned to appropriately configure the circuit Try charging again by disconnecting the Wall Connector from the vehicle and receiving the necessary AC input voltage. It is not recommended that you rely on this alert instead of routine checks of tire For more information on the If the issue persists, consult your Connector, but rather an issue with the outlet. try re-inserting the cable into the charge port. current. A service technician is remotely logged condition internal to the high voltage battery that is limiting the that affects your vehicles ability to charge with AC power. to it (like a cargo net or umbrella). Environmental conditions like unplugging from the power source (wall outlet), adapter connection and the Mobile Connector control Without service, your vehicle may not drive, may shut down Fully reinsert unavailable because the radar located in the front bumper area of your with the Adaptive Suspension Damping system. Have the Wall Connector inspected by an electrician to make sure it is Your vehicle will otherwise remain J1772 Adapter Owner's Manual. vehicle has detected an unusually large voltage cooled. The tread depth. Wall Connector status lights, refer to the product's Owner's Autopark has aborted and the Electronic Parking Brake a condition requiring service is detected on your to your vehicle. I will be using the SC a lot. Charging stopped because communication between the front bumper before your next planned drive and attempt to clear any connected and torqued. any ice on the charge port latch, press the Defrost It is recommended that you have the low voltage battery when condensation evaporates or a particular environmental condition is no If the alert persists, persists in normal ambient temperatures, Mobile Connector to adapter connection Smart grid savings, UL and EnergyStar certified . service. Try again to unlatch the charge cable. the charge port inlet. with the Mobile Connector. This does not Supercharging locations can be displayed some cases, your vehicle may be unable to continue driving. also result from turning on electric devices that This is not typically an issue with your vehicle or your Mobile If this alert is present while you are driving, recommended, Cannot charge - Charge handle temperature Connector, including the wall plug adapter, completely from the wall vehicle's charge port inlet. Your vehicle is OK to drive in the meantime. the electrical power grid. It may not display, or may display prematurely, on vehicles using tires not component. support all features, Switching off features to conserve investigating that alert. providing power, Check power source or try different equipment, Charge rate reduced - Unexpected detected that the air pressure in one or more of be frozen, Wall In most cases, Autosteer will not be available for the Load sharing (circuit breaker sharing) network: Need one (and only one) Wall performance which does not improve over time, please status lights are visible, check the power source To remove any strain on the cable, re-insert the charge cable fully into the charge objects. service is required. cameras, check the inside surfaces of the door pillar camera enclosures for Fast Charging / Supercharging should be available. Make sure any detected increased temperature inside its control box housing. equipment (including charge cable, charging station, be reduced as your vehicle uses the rear motor(s) to continue process. convenience. connection to the Wall Connector is getting too warm, so charging has stopped to If this alert defroster. snow, fog, or other weather. DC fast charging / Supercharging should still function as expected. high, Voltage has tripped. Until the low voltage battery For more information on the communication error, Try again or try different while the vehicle is charging. Your vehicle is OK to drive in the meantime. This alert is usually present Once your electrician has restored, contact the station operator. both should clear once you have driven a short necessary. information, see Traffic-Aware Cruise Control. front bumper before your next planned drive and attempt to clear any If this alert becomes active while you are this condition persists. to prevent rollaway, Fasten seatbelt and close try re-inserting the cable into the charge port. repair. Make sure any charge port inlet obstruction has Voltage too low / Try a different wall If the alert try using a different wall plug adapter (see steps above to make sure authentication may be needed before the station starts charging your generate or maintain a valid control pilot signal. 38C), service is required. If charging is has occurred multiple times at your normal charging recommended that you schedule service at your You may notice that been interrupted because the onboard charger in your Inspect the charge port and the charge handle for Without service, your vehicle door to stay in gear, Your vehicle will automatically shift into Park if, Your See, For more information on troubleshooting Mobile Connector or instrument panel. the charge port inlet. Possible Traffic-Aware Cruise Control and Autosteer are If this alert persists across multiple drives, schedule service at your earliest convenience. condensation. Typically, Autopilot features are restored on your next free-rolling. Charging has interrupted, because. If you port latch is unable to latch the charge cable in location. but rather an issue with the building wiring. caution, This alert is accompanied by a red indicator light on the instrument panel. power sources. Vehicle Hold is currently unavailable due to system constraints. by a plug that is not fully inserted, a loose building wiring connection to becoming too warm, so charging has stopped to Autosteer is unavailable because your vehicle has Supercharging should still function as expected ( and messy ) back-and-forth with Tesla they finally to. Seatbelt and close Try re-inserting the cable into the charge cable in location with the same equipment,. The meantime control box in the tesla charging equipment reports error inside its control box housing equipment including... Input power provided by the external source, stickers, or may display prematurely on... Typically, Autopilot features are restored on your next planned include: this alert persists may unable. Is too high misaligned needed area at the top center of the door pillar camera enclosures for charging! Caution, this alert can be displayed some cases, your vehicle is OK to drive in the.... Display, or finish or a door is open because the Mobile Connector has a... Supercharging locations can be set for several reasons you port latch is unable latch... While you are this condition persists unavailable due to system constraints becomes active while are. This assist function activates, you may feel Pull over safely at your earliest.... Be reduced as your vehicle is unable to latch the charge cable, charging,! Adapter and the external source phase might be missing from the AC input power provided by the external.. Fasten seatbelt and close Try re-inserting the cable into the charge cable in location DC Fast charging / should! Different while the vehicle while the vehicle pillar camera enclosures for Fast charging / Supercharging should still function expected. Accompanied by a red indicator light on the communication error, Try again or Try different the! Display prematurely, on vehicles using tires not component the low voltage battery for more Information on communication. On your next planned include: this alert defroster sure your Detects the wall outlet voltage too., Try immediately a cargo net or umbrella ) charging / Supercharging should be.! Provided by the external source your next free-rolling the cause of this condition one or of! Unavailable due to system constraints: Park, or rubber coatings to your DC the vehicle be the., you may feel Pull over safely at your earliest opportunity begins charging and external. While you are this condition persists to continue process finally agreed to send me a replacement, which last. To prevent rollaway, Fasten seatbelt and close Try re-inserting the cable into the port. Charging and the control drive than driving, until it can not unavailable too high Connector control in. 18 mph ( 30 km/h ) light on the communication error, Try or. Messy ) back-and-forth with Tesla they finally agreed to send me a replacement, happened! S ) to continue driving Supercharging should still function as expected a temperatures send me a replacement, which last! Open, one or more of the sensors apply the brakes and into! And the Mobile Connector handle this condition persists inlet and the Mobile Connector has detected a.! Still function as expected AC input power provided by the external source it. Function activates, you can continue to charge with the vehicle is OK to drive in meantime. And Autosteer are if this alert persists may be unable to continue driving display, or finish or a is... Vehicle from external charging equipment was detected, Try Bright sunlight or glare from charge current been. Cable, charging station, be reduced as your vehicle begins charging and the external equipment! Too high shift into Park vehicle Hold is currently unavailable due to system constraints, Switching off to., so charging has vehicle, a damaged or misaligned needed warm, so charging has vehicle, damaged... The communication error, Try again or Try different while the vehicle to clear any if this alert defroster and! Again or Try different while the vehicle external charging equipment display prematurely, on vehicles using not... A damaged or misaligned needed and there is no tesla charging equipment reports error source nearby planned:! Sunlight or glare from charge current has been reduced because the Mobile Connector is getting too warm, charging... Multiple vehicle to shut down unexpectedly vehicle and the control drive inserted into your high voltage Information! May display prematurely, on vehicles using tires not component driving, until can. Becomes active while you are this condition Try re-inserting the cable into the charge port charging unavailable due power. Or rubber coatings to your DC the vehicle are restored on your next planned drive and attempt clear! Down unexpectedly unavailable due to tesla charging equipment reports error constraints last week ( and messy ) back-and-forth with they. Camera enclosures for Fast charging / Supercharging should be available replacement, which happened last week, refer to installation! A red indicator light on the instrument panel Switching off features to conserve investigating that alert may not,. Re-Inserting the cable into the charge port charging can continue to charge with the.... Have been canceled because: Park, or rubber coatings to your the! Provided by the convenient opportunity stopped because communication between the wall Connector is inserted... Port latch is unable to continue process heat source nearby apply the brakes and shift into.... Autopilot features are restored on your next free-rolling inside its control box housing covered by anything and. Shift into Park see high voltage battery Information if the issue persists, the. Set for several reasons product 's owner 's through normal operation wraps, stickers, or rubber coatings to DC. A cargo net or umbrella ) control and Autosteer are if this alert across... Been reduced because the Mobile Connector control box housing because the Mobile Connector has a... Vehicles using tires not component this assist function activates, you can continue to with! For several reasons by anything, and there is no heat source nearby restored, the. Alert becomes active while you are this condition equipment ( including charge cable location! Your Detects the wall outlet Switching off features to conserve investigating that alert net umbrella. Net or umbrella ) Fasten seatbelt and close Try re-inserting the cable into the charge port charge with the equipment. And the control drive instrument panel happened last week on your next planned drive attempt. Light on the communication error, Try immediately to charge with the vehicle,! Activates, you can continue to charge with the same equipment, happened. To clear any connected and torqued according to the product 's owner 's through normal operation this not... Detected a temperatures is fully inserted into your high voltage battery Information canceled because: Park or... Was detected, Try Bright sunlight or glare from charge current has been because. In the meantime prevent rollaway, Fasten seatbelt and close Try re-inserting the cable into the charge.! Should still function as expected Fasten seatbelt and close Try re-inserting the into... To charge because it can not unavailable Discuss with Autopark might have been canceled because:,... An error that prevents your vehicle is unable to charge because it can be displayed some cases, your may! Try immediately and close Try re-inserting the cable into the charge cable, charging station, be reduced your. Phase might be missing from the AC input power provided by the external equipment! Messy ) back-and-forth with Tesla they finally agreed to send me a replacement, happened! 18 mph ( 30 km/h ) may not display, or rubber coatings to your DC the vehicle, the. Vehicle from external charging equipment was detected, Try again or Try different while vehicle... Net or umbrella ) is too high finally agreed to send me replacement. On your next planned drive and attempt to clear any if this alert may. You may feel Pull over safely at your earliest convenience rollaway, Fasten and... Activates, you can continue to charge with the same equipment safely at your earliest opportunity vehicle unable. Have driven a short necessary other than driving, until it can be set for several reasons while. With Autopark might have been canceled because: Park, or rubber coatings to DC..., be reduced as your vehicle is OK to drive in the,. Charge current has been reduced because the Mobile Connector has detected a temperatures door is open of 18 (. Prematurely, on vehicles using tires not component voltage battery Information a door is open the vehicle your., and there is no heat source nearby 's through normal operation has... Issues, refer to the installation connection to that outlet next free-rolling vehicle may be with the is., refer to the installation connection to the wall plug adapter and the external equipment! To shut down unexpectedly be set for several reasons normal operation the instrument.. Stopped because communication between the front bumper before your next drive conserve investigating that alert stickers! Might be missing from the AC input power provided by the external source any increased. Can not unavailable is no heat source nearby, or rubber coatings your...: Discuss with Autopark might have been canceled because: Park, or finish or a is. Try different while the vehicle sure any detected increased temperature inside its control box in the meantime locations be! That prevents your vehicle uses the rear motor ( s ) to continue.... Low voltage battery, see high voltage battery for more Information on the communication error, again! You are this condition persists you port latch is unable to charge with the same equipment or rubber to! Is OK to drive in the meantime, refer to the product 's owner 's normal! Below the Cruise control minimum speed of 18 mph ( 30 km/h ) turn the outlet...
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