By continuing to participate in Concierge after we have posted a modification on the Site or have provided you with notice of a modification, you are indicating that you agree to be bound by the modified Concierge Terms. "Violations" is certainly too harsh. Travel documents will only be sent to (i) the purchasing Cardholder or Corporate Administrator who places the order and (ii) the Traveler, each of whom shall explicitly agree to the Concierge Terms. Local Customs, Laws, and Travel Risks. For transparency's sake, there is still work to be done to organize the resources required to make these changes a reality. "complex configurations to suit any Fortune 500 companys financial needs"> Please name one Fortune 500 company that uses Expensify. Hazardous materials include explosives, compressed gases, flammable liquids and solids, oxidizers, poisons, corrosives and radioactive materials. Not to be argumentative, but I do want to point out that many, many folks that use Expensify find weekly reminders to be a valuable part of their workflow. As a first step, I'm working with our product team on two improvements to reminder emails: Updating the copy for reminders that reference "violations" to make sure they are less alarming to recipients and also more accurately describe the outstanding action that needs to be taken, Adding a new setting that allows users to control the timing of the reminder email instead of just sending it to everyone on a weekly basis. We expressly reserve the right to correct any pricing errors quoted in Concierge and/or on pending reservations made under an incorrect price. Hi @Greg Schroeder I wanted to share the latest complaint I received this morning from another client with you. Rest assured that the solution we come up with will prominently factor in this use case. "Emails - when you have reports to fix or to review, Concierge will email you weekly to let you know you need to do something. I don't think I've ever seen that.). That means that you want it to be as unobtrusive as possible. There is what I see as a fundamental flaw in your company's attitude toward email notifications, in that you assume most people want more emails rather than less. As an update for everyone in the thread, I can give you an idea of where we're headed here. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. In order to facilitate the purchase of Travel Services by you, you agree to authorize Expensify or its agents or Suppliers to submit certain information, including the name, date of birth, passport details, airline frequent flyer number, airline preferences, airport preferences, seating preferences, hotel preferences, car rental preferences and other personal information of the Traveler and the applicable payment information (collectively, the Shared Information), to the Supplier. Is there some internal mechanism of "violation" triggered by this situation? These notices are primarily generated by ordinary use of the system and are therefore primarily crying wolf. Its that simple! Otherwise, if you can't remove it, perhaps rename "Concierge" to something representative of how it annoys customers. In life we get bombarded with so many things we cannot control. So, my workload would quadruple. I reached out to them asking when Id be receiving the card in December 2022, Jan 2023, and March 2023 but no answer The Expensify Team published an article and updated it on April 21, 2023 stating the Expensify card ? But my point is for you to think about these transactional emails as well. Ultimately, I'm not sure I agree that reminder emails are an instance of "crying wolf". The weekly reminder is simply to let you know everything that is in play at the start of the week. "Otherwise, if you can't remove it, perhaps rename "Concierge" to something representative of how it annoys customers. Unfortunately, annoyance is the primary result (of this and most automated "reminder" emails). I set up a filter to send these emails straight to trash, but why should I have to do that? Look for the task that says "Here's the list of reports that need your attention. There are 8 emails of me asking to close and Expensify has refused to do so on ever reply. They are also unable to confirm that this attack won't be successful a second time as nothing has changed on our account since the attack - we are still unable to remove/cancel our card access and someone can use chat to turn that back on. The same applies to connecting flights that may be subject to crew changes. , "I'm pretty confident that all of my users dismiss every email that comes from Expensify because they get so many of them even with the reduced emails feature turned on. Accommodations and living standards may vary from country to country and region to region. I do not want to click on any links and do not want the account. I worry that we are heading this way with our clients and they may insist that we either move to use other software or go back to the manual way of using excel and scanning receipts on a printer. There needs to be a way to turn of Concierge emails. We recommend that you check with the airline ahead of time for any weight or size restrictions and additional charges relating to checked baggage. If the modified Concierge Terms are not acceptable to you, your only recourse is to cease participating in Concierge. You acknowledge that the airlines generally prohibit all such tickets, and therefore we do not guarantee that the airline will honor your ticket or tickets. You agree to pay any cancellation or change fees that you incur. Send combined updates If you feel that your concerns have been addressed incompletely, we invite you to let us know for further investigation. You shall be responsible for payment of all Taxes and any related interest and/or penalties resulting from any Fees, other than any taxes based on Expensifys net income. I asked to speak to someone higher up and they assured me I was speaking to the right person. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. For State Department information about conditions abroad that may affect travel safety and security, you can contact them by phone at (202) 647-5335. If you do not cancel or change your reservation before the cancellation policy period applicable to your Travel Services prior to the date of your Trip, you may be subject to a charge equal to applicable rates, tax recovery charges and service fees or airline fees. "Sync your accounting system automatically with Expensify to save time"> Expensify creates the need for countless hours of labor to configure settings that don't work and to undo all the flaws it's automated features make and harm it does to your accounting register. The violation reminder should help end users use Expensify most optimally by guiding them to complete needed actions that have been left dormant for an extended period. A full and valid passport is required for all persons traveling to any destination outside the U.S.Traveler must obtain and have possession of a valid passport, all visas, permits and certificates, and vaccination certificates required for Travelers entire Trip. These reminders are only sent to users set as their policy . See details. or "Would you recommend Expensify to a friend?" Concierge tracks the following tasks, covering all of the various report states: Reports that are awaiting export to your accounting software. It is your responsibility to check the restrictions of your particular airline. 2008-Expensify, Inc. Money transmission is provided by Expensify Payments LLC (NMLS ID:2017010) pursuant to its . We'll guide you through the. Expensify concierge acknowledged that I was unsubscribed and told me to login to cancel the account. I apologize for any inconvenience in the meantime! These Concierge Terms are incorporated into the Expensify Terms of Service. Feedback definitely received! You understand that you must be prepared to cope with the unexpected, with local customs and shortages, with the vagaries of weather, travel and mankind in general. Could you please update on the status of this item "Adding a new setting that allows users to control the timing of the reminder email instead of just sending it to everyone on a weekly basis"? I called googled the number for **** and they said they needed the entire card number in order to look into it but we do not have any of these cards in our possession. For example, some users tend to submit their reports on a monthly basis and leave their reports Open for an extended period. That being said, I would say that a baked-in unsubscribe link is almost directly counter to our desired approach here. Currently, payment for Virtual Assistant Services may only be made through the Card by Cardholders or Corporate Administrators. Expensify makes no guarantee as to the ability of any Supplier to meet special needs. Our company has a monthly report submit period and having non-actionable weekly reminders is annoying. Please read carefully the following terms and conditions related to Concierge (the Concierge Terms). Up-to-date flight times will be shown on the tickets. This is feedback weve heard before; sorry to hear this feature has gone the wrong way in your experience. When the email was down for maintenance in the early stages of 2018, we had plenty of customer contact inquiring about where they went. I get that; if I'm a user that's clearly made a decision to leave a report open, I probably don't want to be reminded about it, and again the next week, and the next week, and so on. This process has created a negative impression amongst the more senior users e.g. I can agree with both the posts from @cbiow and @tylerzoll as I have certainly experienced the same feedback. Thanks for checking in @milesofkyle it looks like you're in touch with our Concierge team to get this resolved for you. Many folks aren't actioning reports daily, so a daily reminder system could cause even more noise for those users than the weekly system already does. Stop being s*** please. Should you have to cancel a Trip because of illness, injury or death to the Traveler or an immediate family member, depending on the type of coverage purchased, Trip cancellation insurance may protect some or all deposits and payments for both air and Trip costs. I began to follow their instructions that day however their instructions were incorrect and their system had bugs preventing such verification. By participating in Concierge, you acknowledge that you have read these Concierge Terms and agree to abide by the requirements explained herein. The journey to the other airport is at your own expense. Similarly, certain countries require that the Cardholder produce evidence of insurance/repatriation coverage before it will issue a visa. My reports are monthly or even annual submission** and /or customer based - not weekly/fortnightly etc. For foreign health requirements and dangers, contact the U.S. Centers for Disease Control (CDC) at (404) 332-4559, use their fax information service at (404) 332-4565, or go to the CDC travel website. Expensify cannot accept responsibility for the consequences of delays (such as a cancelled scheduled flight) in the context of connecting transport organized by you. 9. As per Greg's note above, we're looking at the timing of these. If we did implement a daily digest, I'm not sure how it would interact with the current notification system. Proof that the "Expensify Concierge" did not know what they were doing is patently clear in 1) screenshots sent to them showing the options were not available and 2) their continued insistence that screenshots they sent in email could be viewed outside their chat system.they cannot.On 3/1 Expensify said they had closed my accounts as I demanded of them a refund and deletion of all data. . Once we start ignoring some emails, were likely to ignore them all, or miss the important ones. I'll be updating the thread in the near future with an update on some possible improvements, so I'll be sure to tag you when that's ready to go. If you set your PA Policy back to Indirect, this message should stop. Hey @milesofkyle, thanks for reaching out about this!. 11. The weekly reminder emails are annoying, not having an opt-out of these marketing emails is illegal in some countries, mine included. We have attempted to cancel all the accounts for all our clients. They would only get the Summary Digest that first day. YOU ACKNOWLEDGE AND AGREE THAT, BY CLICKING ON THE ACCEPT TERMS BUTTON, OR PARTICIPATING IN CONCIERGE, YOU ARE INDICATING THAT YOU HAVE READ, UNDERSTAND AND AGREE TO BE BOUND BY THESE CONCIERGE TERMS. 1. You will safeguard your Account information and will supervise and be completely responsible for any use of your Account by you and anyone other than you. Prices of Accommodations are based on double occupancy unless described otherwise. We dont currently have any plans to allow folks to disable Concierge at any point in the near future. We certainly don't want to be annoyed by it every week. I was given no documentation on a denial from ***** The next day I logged into our account and multiple cards had opening balances higher than $0.00 and our overall credit limit for the business had been increased by almost $10K! Thanks for taking the time to post, @User_R! But for clients with a Corporate Card feed this approach just doesn't work. I have never opened an account with Expensify nor do I wish to provide personal information to log in to the account and reset the password so I can deactivate. At the beginning of 2023 they launched a new customer service chat. I was never compensated after the session occurred. why bother getting spurious emails that we need to ignore. Subscribed in October 2023 $10/mo, jumped up to $30/mo april 1 Subscription says $10/user for annual agreement or $20/user for pay-per-use Wont cancel me because Im on the annual agreement but Im getting charged for pay-per-use Never agreed to pay $20 more per month to have an additional log-in Only reason I subscribed to their service is Expensify committed to providing a debit card that would consolidate my purchases and help keep track of expenses However, I never received the card. Concierge is a component of Expensifys Services whereby you may secure Virtual Assistant Services via email or the chat feature in your Account. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. That said, I can't share a firm ETA for when these changes will be live, but I'm working them into the product roadmap as we speak. Unless otherwise noted, and only as applicable, all amounts and fees stated or referred to in these Concierge Terms or quoted via the Virtual Assistant Services, are exclusive of taxes, duties, levies, tariffs, and other governmental charges (including, without limitation, VAT) (collectively, Taxes). I'm pretty confident that all of my users dismiss every email that comes from Expensify because they get so many of them even with the reduced emails feature turned on. Expensify is not responsible for the provision of Travel Services and does not guarantee the correctness of any material, information or results made available to you by or from Suppliers, and the presentation of travel inventory through Concierge does not constitute a binding contract offer by Expensify or the respective Supplier. In an effort to adjust the feature to be actionable and helpful for as many users as possible, were definitely looking into ways to improve reminders going forward. I'm a bit passionate about this because it's such a disappointment. When the email was down for maintenance in the early stages of 2018, we had plenty of customer contact inquiring about where they went. While we will endeavor to avoid changes and cancellations, we must reserve the right to do soand to substitute alternative arrangements of comparable monetary value. Otherwise, if you can't remove it, perhaps rename "Concierge" to something representative of how it annoys customers. Send a Message The only reason he submitted it was because he is getting nagged by the Concierge to do so! It seems to be quite an apt term to describe an out-of-line expense in relation to the policy settings. Not to stifle the discussion here, this section of your response is a bit out of scope for this discussion about reminders. You agree not to purchase a ticket or tickets containing flight segments that you will not be using, such as a point-beyond, hidden-city, or back-to-back tickets. But my point is more general. They told me I couldn't cancel them but we could set all spending limits to $0.00 to deactivate the cards. Download Article If you received the receipt via email, open the email message in your mail application. You must carefully observe all applicable formalities and ensure that the full names used for all passengers when making a booking and appearing in your travel documents (booking forms, travel tickets, vouchers, etc. It is your responsibility to ensure that Traveler holds the correct, valid documents for the countries Traveler is visiting and have obtained the necessary vaccinations, clearance to travel, and hold the necessary confirmations for medications required as we cannot be held liable for any illness, delays, compensation, claims and costs resulting from your failure to meet these requirements. But changing the setting to indirect disables ACH reimbursement. Shoot, sorry to hear about this example! In these Concierge Terms, you and your refers to the Cardholders and Corporate Administrators of the Expensify Service accessing Concierge and/or booking a reservation through Concierge. Definitions " Concierge " is a component of Expensify's Services whereby you may secure Virtual Assistant Services via email or the chat feature in your Account. Hi @cbiow, appreciate you taking the time to comment! Definitely agree they're related, but I'd say the "Next Steps" banner at the top of individual reports is a bit out of scope for this thread; those banners aren't really actively notifying folks like the reminder email (which is the main source of feedback here). I do however value Expensify as it makes my life easier. I don't want to hijack this convo, so we can def take this back to this topic if you want:https://community.expensify.com/discussion/comment/935#Comment_935. @Greg Schroeder , I'll try to do a proper threaded response; this app doesn't seem to do that natively. We then have to 'reconcile' or move them all to a single report after rejecting the prematurely submitted report. There should be a way to honor this decision given that it's a viable way to use Expensify. You agree to abide by any Supplier terms and conditions imposed with respect to your Trip or reservation. In addition, Expensify is not responsible for losses due to cancelled flights, seats, or changed flight itineraries. Please let the business know that you incur let you know everything that is in play at the of... Their reports Open for an extended period I received this morning from another client with.... Prematurely submitted report emails straight to trash, but why should I have to do so to Expensify. Example, some users tend to submit their reports Open for an extended.! Modified Concierge Terms are not acceptable to you, your only recourse is to cease in... Will be shown on the tickets to post, @ User_R agree to abide the... Leave their reports on a monthly report submit period and having non-actionable weekly reminders is annoying cancel but. But we could set all spending limits expensify concierge email spam $ 0.00 to deactivate the cards accommodations are based on occupancy... Start of the system and are therefore primarily crying wolf to send these emails straight trash! Disable Concierge at any point in the near future opt-out of these marketing emails is illegal in some countries mine. Cancellation or change fees that you want it to be as unobtrusive as possible their instructions that day their. Approach just does n't work says `` here 's the list of reports that are export! Not responsible for losses due to cancelled flights, seats, or miss the important ones business. Tracks the following Terms and agree to abide by any Supplier Terms and conditions related Concierge! This approach just does n't seem to do so a new customer Service chat impression the! Payments LLC ( NMLS ID:2017010 ) pursuant to its out-of-line expense in to! 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