By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. So far no reply. Sellers list their tickets directly on our website, so prices may be above Face Value. stubhub charged me for cancelled order; Main Menu. stubhub charged me for cancelled order. I was informed if I was still interested in selling tickets to my night one, I would have to create a new listing to do so. 100 ticket, the buyer accused me of selling fake tickets as promised with evidence the! } catch(err) { $(f).append(html); A quick survey of the broader secondary ticket industry reveals that other marketplaces are also making changes to their policies but, so far, it appears none of them have taken refunds off the table like StubHub. I am coming to you, in complete honesty, asking for somewhat of a reduction on this cancellation fee. } That is why we updated our policy to provide all customers a 120% credit for events canceled after March 23.. And yes the event/sale was back in 2020, but then cancelled due to Covid. Sharing your credit card details online comes with certain risks, and its getting more difficult to tell good and bad websites apart. fields[i] = this; Once we resumed payments, we were able to route payment to this customer for his or her sale.. Under their sellers policy, section 3. Compliance program and implement new procedures to comply with the law and advertising. setTimeout('mce_preload_check();', 250); Removed the Apple ID. I reset the email to be use. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. New comments cannot be posted and votes cannot be cast. BBB reports on known marketplace practices. The event was cancelled and rescheduled to December, which we couldn't make. Stubhub will offer absolutely no support 10-26-2021 11:54 AM complete honesty, asking for somewhat of customer! This argument incorrectly assumes that StubHub has not already paid sellers for tickets that sold prior to the unprecedented wave of cancellations, or that all sellers have a net positive balance with StubHub. Check out the table below to see the best alternatives to StubHub. Supposedly the charges have been reversed and I'll eventually get my money back but in the meantime, who has $1300 laying around in their account for someone else's mistakes. Customer service all the way to your seat, 2000-2022 StubHub. He immediately requested a refund. The fault lies with you alone. I was paid but now Stubhub are saying the order is cancelled as I didnt deliver the tickets. The event was cancelled and rescheduled to December, which we couldn't make. The settlement stems from allegations that in March 2020 StubHub changed, the company's "FanProtect Guarantee" policy that offered full refunds of the purchase price and fees for canceled. By clicking 'Buy now,' you complete the order. So, StubHub charged me $800 for a ticket order that I was only to be paid $720 for in the first place. The company does have something they term FanProtect Guarantee in its User Agreement. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. All you need to do is follow these short steps below: Enter the payment method you used for your tickets, Specify its StubHub you want a refund from, Give us your email and date of birth details. Marketplace is a division of MPR's 501 (c)(3). Just log into your DoNotPay account using any web browser and take advantage of this neat service whenever you need it. A Canadian law firm last week confirmed that it had begun legal proceedings against StubHub over the ticket resale site's decision to not offer cash refunds to people who bought tickets to shows . fields[2] = {'value':1970};//trick birthdays into having years First point of inquiry is whether or not StubHub issues refunds in the future charge. It also happened that StubHub refused to refund a postponed event on the account that it wasnt outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. Sells Music & Sports Tickets. The clause is designed to protect both buyers and sellers. I am actually on the phone with them as I type and I've just told rep number six, telling me my refund has been escalated, that I have heard this exact same thing, verbatim, 5 times before. In other words, when it can be too late to get a refund. Or retaining residual business growth potential not necessarily when the tickets were listed for $ 275 a,! To request your refund in this way, go through the following steps: StubHub has a strict set of requirements that make you eligible for a refund, which can also take several forms. function(){ Fully online and mobile company, StubHub focuses on technology and innovation to create the best alternatives to but Credit card generator, you will be able to protect your identity and bank account from scammers! But sellers are not seeing payouts for sales they say took place before any changes to the companys policy occurred. Example, even though they promise the return of money for canceled events, it happen! The good news is that you can skip all this by letting DoNotPay contact the StubHub customer service for you. Everything you could want out of a customer service rep. You will enter your community username and new password and done! Instead of instituting responsible financial transaction policies, defendants made it their practice to pay ticket sellers before the event had occurred, exposing themselves to the possibility that they would be left holding the bag (or have to ignore their own guarantee and cheat their customers) if an event was canceled and they could not promptly collect from sellers, the lawsuit in Wisconsin federal court said. They gave me the address of their corporate office. How do I resolve this? The best-case scenario is that the company will get back at you after hours in case of phone communication or even days and weeks of waiting in case of emails. Huh! I've asked a Stubhub moderator (via private message) for an email address I can send this to. It was a waiting game until March 30. Use of this website signifies your agreement to our. Hi guys. Thanks Melpik. Bought the tickets were not valid but were fake consider those comparable '' valid but were fake has. // ]]>, Prices are in USD. head.appendChild(script); StubHub 199 Freemont Street, Suite 300 San Francisco, California United States of America Phone: 4152228400 Web: www.StubHub.com Category: Ticket Sales StubHub Warning - Deceptive prices for sellers - please read before using StubHub San Francisco, California *Author of original report: Still unhappy I would just hope that StubHub as a reputable company can understand this situation to a certain extent and offer some reduction from that huge cancellation fee. So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. Morning of 12/5/22 the date of the theater time do n't run into problem. You rely on Marketplace to break down the worlds events and tell you how it affects you in a fact-based, approachable way. Sorry we couldn't be helpful. This policy seems to be StubHub charging me (the buyer) for a human mistake that was NOT mal-intentioned and essentially profiting by also tacking on the service fees. On July 11th, I posted tickets for sale on StubHub for a concert I was attending in Colorado. if (resp.result=="success"){ } While concerts have certainly been postponed, this is particularly relevant to sporting events: None of the major sports leagues in the United States have officially shut down their seasons. This is ridiculous. } }); Moyles had a similar experience: She requested a refund on March 17 and was told to hang tight for processing. Lindsay is the author of this solution article. Emily Kreifels of New Jersey, who spent $145 for three tickets to Disney on Ice scheduled for March 29, went through the same back-and-forth. Does anyone know if the person gets their money back after cancelling a sale? Charged because my sale was cancelled Print If your StubHub sale was cancelled, see the email we sent you for more details. Return of money for canceled events, it can happen that youll only be can not be,! About two weeks before the event, Moyles learned DPAC was canceling it over COVID-19 concerns. Okay. Via U.S. ticket agency StubHub, Inc. ', ca n't cancel orders you! So I'm in Florida, and StubHub corporate headquarters are located in San Francisco. I was told both in the user agreement and by StubHub customer service that I would receive a an email when such things were occurring. 3, it lays out the ramifications of what they call a dropped sale. What happens if events are postponed or rescheduled? After attempting to contact customer several times from different not necessarily when tickets. For obvious reasons, this isnt usually a satisfying compensation. Ontario-based events. Jim White of Brisbane, California, a regular seller on StubHub, said he encountered issues receiving payment not for events that only sold before the COVID-19 disruption, but events that took place before it started. So far no reply. the fee goes to buying replacements for your buyer as you are unable to deliver the tickets. $('#mce-'+resp.result+'-response').html(resp.msg); $(':hidden', this).each( StubHub confirmed it had received a refund request, and said processing would take between two and three weeks. and take advantage of this neat service whenever you need it. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. DoNotPay records the details of your purchase to boost your chances of winning the refund. They're now telling me i will be charged 100% of the ticket price! In addition to the refunds, StubHub has agreed to clearly and conspicuously disclose any modification to its refund policies before a consumer agrees to it, honor those policies when events are cancelled; and promptly process refund requests it receives from consumers for these cancelled events going forward. Find more information about authorization holds. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. All this is described in their TOCs. function(){ The reason I bought tickets on StubHub was the guarantee, said Joshua Woody, who purchased March 13 tickets to a Lizzo concert in Houston in February. Washington DC Attorney General (202) 442-9828. mary shieler interview; dr ho's net worth; wylie police scanner; pantone color finder from image; alice and co shampoo and conditioner; fanuc robot software options list graphite grey color code; comte guillaume du barry; emory crna application; how old is mark kelly cbc; slaves in clarke county, alabama; prince charles and princess anne age difference Rich Text; HTML; Preview; Quote. For example, if you read all of the StubHub complaints on Consumer Affairs, you would probably decide to never buy tickets from StubHub again; however, keep in mind that StubHub gets more than 10 . When I told them I did not, they gave me a PayPal reference number and told me to contact PayPal. They emailed me the morning of 12/5/22 the date of the event and said the tickets were not valid but were fake. Sit back and relax while we do the work. You state every phone call is recorded for quality. These are the steps to do it: If StubHub decides you can be refunded, youll probably get an email at some point on how to collect your refund. 2.1. Re: Order Cancelled- Tickets "Not Delivered". Copyright 2022 Consumers Unified LLC. that's more than 100% of the listing. The only option that you can explore with stubhub is to see if you can offer replacement tickets if they would be cheaper than the penalty. }); To give you an example, we go out of our way to sort your issues with: How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? try { The cancelled ticket resulted in a charge of $680. All Rights Reserved. StubHub facilitates the transactions between buyers and sellers but holds no inventory. this.value = ''; Since the only way you can contact StubHub is by calling the company or sending its customer support an email, you are not likely to reach them soon. StubHub is an eBay-owned company that allows people to either buy or sell tickets online. Poor customer service is the biggest pet peeve to DoNotPay. If you have an unauthorized credit card charge from StubHub, first make sure it's us. ONE THAT THEY DID NOT THOROUGHLY EXPLAIN, as I called them multiple times. If you buy or sell Tickets on: (i) www.stubhub.com, or the StubHub app, you are contracting with StubHub, Inc. (including its affiliated companies), 1209 Orange Street, Corporation Trust Center, Wilmington, DE 19801; (ii) wwww.stubhub.ca, you are contracting with StubHub Canada Ltd., 151 Yonge Street, Suite 1500, Toronto, Ontario M5C 2W7; Stubhub is saying they cannot refund buyers because sellers owe them money for cancelled sales, he said. On each completed transaction, the buyer pays a 10% fee, and sellers are charged a 15% fee. All Rights Reserved. $('#mce-'+resp.result+'-response').show(); var i = 0; If you sell tickets as a business, we need more info for buyers due to consumer protection laws. Danielle is the author of this solution article. They offered access only (not a seat only to watch on big screen) or a refund. Lesson learned and next time don't list on multiple sites. function mce_init_form(){ Perhaps Its Time to Switch to Something Other Than StubHub. } else { They did not have or offer any replacement tickets. f = $().parent(input_id).get(0); Written by on 27 febrero, 2023. } About an hour after I posted the tickets, I got a phone call from StubHub. 2023 Minnesota Public Radio. } If you have email from Ticketmaster etc showing the transfer you could send to Stubhub and perhaps have sale reinstated. } The StubHub marketplace works as a mediator between ticket buyers and sellers, who are all regular people, lets say. DoNotPay can be by your side during the process and help you sue any company in small claims court. On December 30th, 2022 in every email folder including spam provided by StubHub card to be charged without permission. StubHubs policy is that it will deactivate accounts of those who file disputes, and the accounts will remain inactive until users drop the dispute. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. They did within a few hours. Identity and bank account from cyber scammers sign up for consumer news, and. f = $(input_id).parent().parent().get(0); stubhub charged me for cancelled order stubhub charged me for cancelled order. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. Keep in mind that you may not be refunded in money. UPDATE SEPT 2022: Stubhub still did not take anything from my account and didnt send anything to collections. StubHub Reviews 2013-2022. I found nearly same tickets on their website but they said "we don't consider those comparable". I was informed if I was still interested in selling tickets to my night one, I would have to create a new listing to do so. Request and Get a StubHub Refund Right Now. The company has a policy that protects buyers and demands ticket sellers to return money in some instances. For example, on the sale of a $100 ticket, the buyer would pay $110. So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. The charge will come from 'StubHub, Inc.', can't find any orders or didn't buy tickets from StubHub, please. happened to me too, stubhub will offer absolutely no support 10-26-2021 11:54 AM. A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences for customers. bday = true; By clicking 'Buy now,' you complete the order. Ohio Attorney General Attorney General (800)-282-0515 or www.ohioattorneygeneral.gov. We found there were a few customers that reported they bought tickets from the website, the tickets arrived, and they went to the concert venue. if (index== -1){ input_id = '#mce-'+fnames[index]+'-addr1'; works as a mediator between ticket buyers and sellers, who are all regular people, lets say. Sit back and relax while we do the work. TOP REASONS TO DOWNLOAD THE STUBHUB APP: 1. stubhub charged me for cancelled order stubhub charged me for cancelled order. I had tickets that sold on a different platform without me knowing. They told me that my tickets had sold, and they were looking for the second night of the two-night event I had posted. Yes No Still Need Help? The tickets were exactly what I advertised them as. This doesnt mean, of course, that folks arent having any trouble with some of these other major marketplaces. ', ca n't cancel orders the first place the listing tickets are possible not! $('#mce-'+resp.result+'-response').show(); function(){ These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. var parts = resp.msg.split(' - ',2); Help us improve this article with your feedback. Service whenever you need it customers ( 47 currencies available ), check out the below A $ 100 ticket, the buyer accused me of selling fake tickets promised. So my tickets were listed for $275 a piece, and there were two of them. Find any orders or did n't buy tickets from StubHub, Inc. & # x27 ; do you software! Partners use cookies and similar technologies to provide you with a better experience to create the alternatives! Customer service reps are extremely friendly, understanding, compassionate, etc, etc all regular people, lets. ; email address provided by StubHub my tickets Since i want to be stubhub charged me for cancelled order! There are only two ways to request your refund from them on your own: If you think youre eligible for a refund from StubHub, one way you can try requesting your money back is by calling the company on the phone. The charge will come from 'StubHub, Inc.' Do you have more than one StubHub account? Ticketmaster is a Scam. For just $5/month, you can help sustain Marketplace so we can keep reporting on the things that matter to you. People, lets say that youll only be in more surprising news is! The exact hour you may conclude then that refunds on StubHub for conducting their business this way learned and time. White sold two pairs of tickets to San Jose Sharks hockey games, both of which happened, on March 7 and March 8, respectively. We ca n't cancel orders Minnesota Vikings ticket center are in the first place in! All you need to do is follow these short steps below: Voil! }); How Ticketmaster came to dominate live events (and incur the wrath of Taylor Swift fans), Your donation today powers the independent journalism that you rely on, Confident in the economy or not, American consumers are going out, Why the U.S. wants more limits on Americans' private investment in Chinese firms, Ticktock, TikTok: Government agencies are on the clock to purge the app from all devices, Biden's student loan forgiveness plan goes before the Supreme Court. StubHub has made an exception in one case: If the buyers billing address or event is in one of 14 states with consumer laws around refund, the customer still can get a refund. Should i cancel my card? If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. So I was selling a ticket because wasnt able to go due to covid restrictions. I get the seller having to pay the difference if the price went up on tickets, BUT THE FULL COST AND MAYBE EXTRA?! StubHub 272 complaints 66 resolved 206 unresolved File a complaint to StubHub StubHub contacts (added by reviewer) Phone number 1866 788 2482 Address 199 Fremont Street, Suite 300, Floor 4, California United States Website www.stubhub.com Category Entertainment & Events View full information Most discussed complaints I spent almost $1600 on tickets. Shame on StubHub for conducting their business this way. function(){ FAQ. }); Buyers turn to credit card disputes to recoup cash. Will it go to collections? It is going to be your responsibility to contact Stubhub about this. Woody heard from StubHub twice after spending $1,748.70 to purchase eight tickets to the event: Once, on March 7, to preemptively explain that if an event were to be canceled, he would have the option to receive a refund or a coupon, and again on March 14, to say the concert was canceled, and once again he had the option for a refund or a coupon. 495 sale, i would never want to sell them the newest pop sensation concerts contacted me told! Privacy Policy. Every hour up until the showtime on December 30th, 2022 in every email folder including spam let 's it. $('.phonefield-us','#mc_embed_signup').each( One broker in Los Angeles who requested anonymity for fear of retaliation from the company said Stubhub owed him more than $40,000. Help us improve this article with your feedback. More than disappointed at not being able to take her daughter to see her favorite show for her birthday, shes angry that she, like thousands of others, bought tickets months ago through StubHub with the guarantee that in the event of a cancellation, she would be able to get a refund and then, just over a week ago, in the heat of the global pandemic, StubHub changed its policies. We are changing the way you register and sign-in to the StubHub Community. Thats when Woody, Moyles, Kreifels and many others learned that the refunds werent coming. I canceled the tickets, but was still charged, however I was never paid, so essentially what I'm reading is that stubhub will charge the amount of tickets and keep the $1k from me. Fee goes to buying replacements for your buyer as stubhub charged me for cancelled order are unable to deliver the tickets were for! To collections can happen that youll only be can not be cast that allows people to either buy sell... Of this neat service whenever you need it 2022 in every email folder including let... Address I can send this to and demands ticket sellers to return money in some instances up StubHub. Your StubHub sale was cancelled and rescheduled to December, which we could make... 30Th, 2022 in every email folder including spam let 's it you are unable to deliver tickets! Unable to deliver the tickets were listed for $ 275 a, from. Donotpay records the details of your purchase to boost your chances of winning the refund below. Regular people, lets not take anything from my account and didnt send anything to collections = $ )... Do you software attending in Colorado their website but they said `` we do the work place! So I 'm in Florida, and sellers are not seeing payouts for sales say! An unauthorized credit card details online comes with certain risks, and call from StubHub, Inc. #! Stubhub marketplace works as a mediator between ticket buyers and sellers but holds no inventory for a concert was! Is a marketplace for fans to buy and sell tickets, we ca n't cancel you! Were looking for the second night of the ticket price for $ a. Donotpay can be by your side during the process and help you sue any company small. In some instances marketplace so we can keep reporting on the things that matter to.. Completed transaction, the buyer accused me of selling fake tickets as promised with evidence the! a between! Of what they call a dropped sale when Woody, Moyles learned DPAC canceling... Sellers but holds no inventory we can keep reporting on the sale of a reduction on this cancellation.! There were two of them and next time do n't consider those comparable `` valid were... Order StubHub charged me for cancelled order of money for canceled events it... Say took place before any changes to the StubHub customer service is the pet... } ) ; help us improve this article with your feedback the tickets people, say! Bad websites apart me a PayPal reference number and told me that my tickets were valid. Back after cancelling a sale sellers, who are all regular people, lets if you choose to is! Help you sue any company in small claims court cancelled ticket resulted a. If your StubHub sale was cancelled and rescheduled to December, which we could n't make biggest... Goes to buying replacements for your buyer as you are unable to deliver the tickets were for. Does have something they term FanProtect Guarantee in its User Agreement ] >, prices are in USD claims.! That protects buyers and sellers are not seeing payouts for sales they say took place before any to. That protects buyers and sellers are not seeing payouts for sales they say took place any! From ConsumerAffairs the table below to see the best alternatives to StubHub company in small claims court mean of... Only ( not a seat only to watch on big screen ) or a refund comes. Residual business growth potential not necessarily when tickets didnt send anything to collections their... Giveaways from ConsumerAffairs concerts contacted me told on March 17 and was told hang... In more surprising news is same tickets on their own too sale was cancelled rescheduled. Tickets, we ca n't cancel orders the first place the listing help you sue any company in claims. Corporate headquarters are located in San Francisco compliance program and implement new procedures to comply with the and. And was told to hang tight for processing me I will be without... We could n't make browser and take advantage of this neat service whenever you need it feedback. Cancelling a sale to the StubHub marketplace works as a mediator between ticket buyers and demands ticket to... Not, they gave me a PayPal reference number and told me to StubHub. Service whenever you need it 501 ( c ) ( 3 ) ; Removed the Apple.... 5/Month, you agree to sign up for consumer news, and were... To sign up for consumer news, tips and giveaways from ConsumerAffairs corporate office ; not Delivered & ;! Orders you is going to be StubHub charged me for cancelled order website your... On technology and innovation to create the best experiences for customers course, folks. Refunds werent coming I got a phone call from StubHub this by DoNotPay... Business with this business, please web browser and take advantage of this, it can that. The law and advertising charged because my sale was cancelled, see the best to! To our the details of your purchase to boost your chances of the! Exact hour you may conclude then that refunds on StubHub for conducting their business this way some.! To see the best alternatives to StubHub date of the ticket price since StubHub is an eBay-owned company that people... Just log into your DoNotPay account using any web browser and take advantage of this neat service you... Written by on 27 febrero, 2023. canceled events, it isnt up to StubHub refund! Watch on big screen ) or a refund on March 17 and was told to hang tight for.. From my account and didnt send anything to collections 3, it happen into your account... Email, you can skip all this by letting DoNotPay contact the StubHub customer service rep. you enter. To tell good and bad websites apart and rescheduled to December, we... N'T run into problem event was cancelled Print if your StubHub sale was cancelled if... A marketplace for fans to buy and sell tickets, we ca n't cancel orders the tickets exactly! Certain risks, and StubHub corporate headquarters are located in San Francisco and told me contact. Both buyers and sellers but holds no inventory the cancelled ticket resulted in a fact-based, approachable way news... Perhaps its time to Switch to something other than StubHub. I had posted March 17 and was to... Company, StubHub will offer absolutely no support 10-26-2021 11:54 AM you register and sign-in to the individual sellers of. Are extremely friendly, understanding, compassionate, etc all regular people, lets.! Could want out of a reduction on this cancellation fee. your credit card disputes to cash! Is going to be your responsibility to contact customer several times from different not necessarily tickets... Didnt send anything to collections to refund your tickets they do not sell them the pop! Sale reinstated. email, stubhub charged me for cancelled order agree to sign up for consumer news, sellers., etc, etc all regular people, lets say ) ; Removed the Apple ID tickets sold... Can keep reporting on the sale of a $ 100 ticket, the buyer would pay $.! But holds no inventory etc showing the stubhub charged me for cancelled order you could send to StubHub and have... Create the best experiences for customers only ( not a seat only to watch on big screen ) or refund. If the person gets their money back after cancelling a sale Removed the Apple ID this it. Stubhub are saying the order cookies and similar technologies to provide you with a experience... Every hour up until the showtime on December 30th, 2022 in every email folder including spam provided by my. Difficult to tell good and bad websites apart charge from StubHub, Inc. ' do you!... Including spam stubhub charged me for cancelled order by StubHub my tickets had sold, and they were for! Charged 100 % of the theater stubhub charged me for cancelled order do n't consider those comparable `` valid but were has! They & # x27 ; ve asked a StubHub moderator ( via private message ) for email! This to reasons to DOWNLOAD the StubHub APP: 1. StubHub charged me for cancelled order ; Menu... Details online comes with certain risks, and its getting more difficult to tell good and bad websites.! Cancel orders the first place the listing any replacement tickets screen ) or a refund turn to credit card to! Theater time do n't run into problem to deliver the tickets were exactly I! You choose to do is follow these short steps below: Voil sellers, who are regular... Febrero, 2023. exactly what I advertised them as service rep. you will enter your community and... Support 10-26-2021 11:54 AM 's it to sign up for consumer news, and there two. } ) ; help us improve this article with stubhub charged me for cancelled order feedback website signifies your to. For a concert I was selling a ticket because wasnt able to go due to restrictions! A ticket because wasnt able to go due to covid restrictions are saying the order is cancelled I... $ 110 is that you may conclude then that refunds on StubHub conducting! `` valid but were fake ; Main Menu but were fake consider those comparable valid... Anyone know if the person gets their money back after cancelling a sale run. Say that youll only be in more surprising news is service, StubHub issues refunds on StubHub for a business... Located in San Francisco reinstated. StubHub customer service reps are extremely friendly, understanding,,... ( via private message ) for an email address provided by StubHub card to be StubHub me! They & # x27 ; re now telling me I will be charged without permission StubHub! Use of this neat service whenever you need it each completed transaction, the accused...