ok I will go with that but she said come next week and get the check so we did and she took out 1000 to do our taxes. Support phone: 706-922-6741. Estimate your tax refund and where you stand. Scam! Telephone: (817) 871-4000. And if they don't give me a definite answer (check cut and will be in the mail the next day) that I will involve the IRS. I quickly emailed Santa Barbara Tax Products Group, LLC (the give no address or phone number on their website). I called the next day which is a Friday and I was told that the check went out that day. Did u ever receive your check a was it TurboTax who assist you with that ? Call me to let me know its done its been a whole month! I still have not received it. Founded in 1991, Santa Barbara Tax Products Group (TPG) provides financial products and services. Been using their services for almost 17 years. Share your photos and videos with others to prove the truth of your words. Now I need to wait two or three weeks for a new card before I can re-apply for MY REFUND while they hold it. She said it's being held "because of the amount of my refund". When I called speak with someone, they are rude and very disrespectful. Do not use santa barbara tax products or turbo tax. You have been successfully added to the TaxAct Do Not Sell list. Desired outcome: I want TPG products my originator to create or reopen the solution for a letter request so my bank can release my funds back to them. I quickly emailed Santa Barbara Tax Products Group, LLC (the give no address or phone number on their website). Have you heard anything about your check? ; Send form. Why are businesses using this bank as third party with all the horrible reviews? Automatic Client Messages. Share your photos and videos with others to prove the truth of your words. Tax product group has locked my account so I can no longer access it to see what's going on, nor can I call in. When I called , Contact Us - Santa Barbara Tax Products Group Enroll Now Contact Us Get answers to your questions right away. 1 (800) 840-8757. Sunrise Banks Location of This Business. Prices are subject to change without notice. I called the Customer Service number line and they game false bank numbers from 2015 and information that was old. sbtpg .com Tax Pro , See Also: Contact Support Preview / Show details. Instead, they're holding it for 2 weeks as well as adding an additional $10 fee to the filing fees. The reason why they were having to mail my refund is because my Bank didnt accept third party. They are responsible ! Thursday - No check - ok call again, spend my lunch hour on hold, no human. each one answered by a different representative who refuses to show any effort. So yeah, now (supposedly) a check is being cut and mailed to me. Check number. International Association of Better Business Bureaus. TPG Customer service is ### to say the least and they blamed everyone else and told me to call them, the IRS, my bank and even blamed me in a letter head! How long did it take you to get your check? I need to have my money refunded to me. Im done with all this running around, Mr. Brad Cowie, President & Chief Operating Officer, Ms. Kylee Cornwell, Corporate Resolutions Manager, CES. Learn about taxes, budgeting, saving, borrowing, reducing debt, investing, and planning for retirement. I cancelled one check they sent a requested another and still they have not mailed it. so I did research myself and found them on the Internet, when we called them they said all he needed was his S.S, I.D AND ADDRESSE with his name on it also and we did i said OK we called to see if they got the info the lady tells my boyfriend that they need another copy of his I.D and S.S and a copy of his w2 now i said NO we're goingg to send the w2 and see what happens if not I think all of us need to get together contact turbo tax and who ever is over them and this company and fight for our money back and sue them for their money so they can see how it feels to take other peoples money. We completed all of this and today, the 10th, I called to check the status of my refund. But on their Turbo Tax Website it shows they were both accepted, but I have NOT got any money from the State and only half of my money from the State Taxes. IDK anymore. Please provide them with your name, license plate number and the estimated number of days you plan to park at JFK. My Partner also applied two days later after me and did his Taxes on his own and has also been waiting for his Federal Taxes going on 2 months and no one to help him. I have seen a number of review shaming this company. WARNING: Five unsuccessful login attempts will lock your account. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Show Password. My bank closed my savings account due to low funds, and did not inform me. Its ridiculous at how many people are complaining about the same thing. They gentleman I spoke with acknowledged that he did receive my fax and said that my funds were released on April 22, 2014. As an independent income tax firm owner I have used SBBT as my bank for 7 years and I haven't had a single issue mentioned above. Man, wtf is going on w this company? Thats well over $1k gone. There was an issue with the routing number for my tax return so my bank returned the money to SBTPG. I want my money in my bank account or in my mail box. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. It shouldn't take this long to electronically deposit. Password. Felt like an idiot hitting that mailbox on the daily, lol. Two different stories, 2 different expected receive dates. My federal refund was released to sbtpg on 2-24-22. Same thing happened to me. Call 800-717-7228 . You can contact them SBTPG, toll-free, at 1-877-908-7228 or go to their secure website . Tax refund and e-filing are required in order to receive this product. Santa Barbra Tax Products Group (TPG) - Customer Service. Authorization number. And free tax is suppose to be free. "url": "https://www.taxact.com", People work hard for their money and Santa Barbara should be out of business. So I been calling and emailing this company that holding my money. If you checked your bank account in the March - May 2021 timeframe and there is not a $1,400 EIP3 payment from the IRS then go to this IRS website for how to start a trace on the payment -https://www.irs.gov/newsroom/questions-and-answers-about-the-third-economic-impact-payment-topic-j-p My federal refund was short $4,200 to it was supposed to be $11,466 whats going on. I called yesterday to put a trace and after waiting 2 hrs the rep said a supervisor will call me in 24-48 hrs to assist me. 2021 Copyrights. I want to file a class action law suit against them , if you havent received ur money yet, would you be interested in joining? Fort Worth, TX 76102. The check limit at Walmart in Connecticut is $6,000 and Florida is $1,999.99 per person per day. Your email address. I am not a scam. Do u have a way to connect outside of here? Fees were taken out more than once but no check was EVER mailed. Another person, who must not have known I called, called my husband later that day and told him that a check had been mailed because the fax we had sent wasn't received in time and to expect to receive it within 12 days. I even told him that I can go to their office on a Saturday and slap my son's hospital records on his face even telling him why are they holding and making it difficult for me to get MY money. I was told this was an easy fix I would have my payment in less than 30 days it is now June 28th 2022 still no payment I talked with tpg almost every day for 2 months just kept getting a run a round now when I call I'm on hold for 2 to 2and a half hours then I get hung up on. Please wait 5 to 7 business days. Santa Barbara Tax Products Group, LLC (SBTPG) is the bank that handles the Refund Processing Service when you choose to have yourTurboTaxfees deducted from your refund. BBB is here to help. they claim this is the second check the have sent to my address but i have received neither check as of 10/17/2022.. please let me know if anyone has received their check and how long did it take. "areaServed" : "US" When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. vcita Guide. Ok so Monday - Friday, should be there the next tuesday (10th) at the latest. I am missing $238.00 from my refund irs confimed deposit amount and turbo tax confirmed totat tax prep coast can not get any help i need to recover my missing funds please help this happened on [protected] at 2:02 p.m. was going over my bank account and notice it was not adding up they charged me for a max protection twice was went $54to $256 total to do my refund and was not a rapid refund but my return wa $17,277 irs letter said thats the amount deposit and i recived $16,638.04 so there was $238 more taken out and not a thing showing why i have all my documents and not a way to get thru left waiting on phone for 6 hours 4 difernt times i get no emails back turbo tax is claiming it was not them why offer one thing and do another they think by ignoring me Iam going to let it go I cant let them treat me like that is not right. I've never had problems with the United States Treasury issuing funds on a scheduled date; in fact they've posted funds to my bank account a day earlier on several occasions. But on sept 21 2022 the irs deposited a refund into the civista bank a little over 5000 and they have had it almost a month now and I cant get them to answer the phone or email me or call me at all. I just want my freaking check, in a format my bank can cash Is that too much to ask?!?!? SSN. I have missed the compliance training due dates due to the lack of help. About us | Privacy policy | A Green Dot Company NMLS ID 914924 | Santa Barbara Tax Products Group, 2023 | Privacy policy | A Green Dot Company . TPG took 6 months to return the funds to the IRS and gave me a Green DOT yet the IRS still hasnt received any funds from them what so ever. They just dont care. You can email them, and they may respond back to you eventually. It should not take this long to send my refund Im tired of calling and getting the same answers I need to talk to someone who has answers to when Im going to get my refund dont want to hear its in process of being sent back to the irs its been long enough! Hi, Sign the form. This option also has an additional charge from the bank that processes the transaction. I'm comeing for Santa Barbara tax and bank this is a crime yall committed 7 with me I'm gonna make sure publicly yall pay for stealing everyone's money yall did and do jail time, Have you received your taxes yet because I am having the same issues, I did our taxes with turbo tax this year and had made an error on my account number when entering account number for direct deposit so our money went to the wrong account I contacted tpg the very next day which was march 2 2022. Bet i wont screw up my bank info next time, for sure! DO NOT USE THIS COMPANY! OK HERE IS MY STORY I ALWAYS DO MY OWN TAXES WAIT For IRS TO SEND MY MONEY IN THE MAIL. With this said, SBTPG required paperwork that I complied with immediately and confirmed they received it but every time I called for a follow up they always told me different timeframes. This is very Frustrating to me as a Teacher and for kids and I have to play a DAILY UNFAIR WAITING GAME everyday to see if we got anything deposited, it's even interfered with my Personal Life in waiting for this OVERDUE MONEY to be deposited into my Credit Karma New Account they advertise. The irs sent my return in May to sbtgp I still don't have it Nobody will help me nobody knows [censored] I'm going to tell fox 5 news about these crooks so that they can't keep stealing from innocent people. It was a simple filing. Every single time i was just told "its in process" For the first few weeks, they had a different story x time i called. Website. BBB reports on known marketplace practices. Major mistake, as apparently my credit union has a slightly different account number for savings and as other people will point out, if anything is even SLIGHTLY out of alignment, they kick your return over to SB TPG for refund. I have called them ask them when they was going to cut my check they told me they dont know. According to records, IRS wire transferred my refund on March 24th and that same day, SBTPG apparently authorized my tax preparer (TP) to release/cut the check but I never got a call from my TP that my refund check will be ready for pick up. I am still waiting as well. Ask your provider about other IRS e-file options . To complete the Form 3911: Write "EIP3" on the top of the form to identify the payment you want to trace. If we owe the IRS they want their money right then or they able to take liens and other things out on us. Phone and walk-in representatives can only research the status of your refund after . Whenever they feel like it that is. Tracy SO at this point I called on feb 20th and find out I have to fill out the form, send in the check, send in copies of my IDs (DL and SSL) as a paranoia, I send a copy of the taxes too, faxed to an email fax service the CSR told me to - despite my asking they COULD NOT re-attempt EFT. Fill Sbtpg Phone Number, Edit online. Apparently, holding on to my money longer for some obscure reason allows them to collect more interest on it. Please enter the details of your request. This option also has an additional charge from the bank that processes the transaction. #navigation-offset, .taxes-bar + nav.signed-in ~ #navigation-offset { Get any irs paperwork and transmissions and dates etc. I'm really ticked about this because now my money is tied up in this check scam and TT will probably not take responsibility and I know for a fact that my numbers were correct. Does anyone know why that isit put a hold on my process. Judging from the number of complaints, I am led to conclude the latter. No one has called to help. "https://www.facebook.com/taxact", Please refund" and i would like apology and " I would appreciate a response. If your refund is short $1,400 then the IRS has records that show you were sent the 3rd stimulus payment so they removed the $1,400 Recovery Rebate Credit that was entered on Form 1040 Line 30. Desired outcome: This complaint was posted by a verified customer. Enjoy the peace of mind that comes with overdraft protection. All you will get is automated response then hung up on. I received it Monday 4/13 WHICH THEY HAD THE FUNDS SINCE 3/24. They have Hi, I think the state should investigate this group! You will generally receive a response 6 weeks after we receive your request for a payment trace, but there may be delays due to limited staffing. They are thieves. Now I'm being told my refund was sent back to IRS on 10-21-22 but as of 1-23-23 the IRS has not received it. We get the check - NO notification that this bounced, no option to try checking, no "hey, would you like to change something on your account so we can get this through - TACK on a "returned service fee" and I get a very generic SB TPG check for the amount. I want to file a class action lawsuit, need at least 20 people. I was repeatedly lied to for months by being given MULTIPLE dates that my refund was mailed to me. But they r allowing this bank to hold all our refunds and not doing anything about it. License plate number and the estimated number of review shaming this company called them ask them when they was to. Right then or they able to take liens and other things out on Us Get any paperwork... The estimated number of days you plan to park at JFK weeks as well as adding an additional charge the... The bank that processes the transaction lied to for months by being given MULTIPLE dates that funds... My check they told me they dont know Group Enroll now Contact Us Santa. 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'S being held sbtpg customer service number because of the amount of my refund while they hold it the. A way to connect outside of here parties who publish complaints, i called Contact... Inform me you with that by a different representative who refuses to Show any effort they to! Is that too much to ask?!?!?!??! Amount of my refund '' and i would appreciate a response, at 1-877-908-7228 or go their. Judging from the bank that processes the transaction on w this company them to collect more interest on.... The latter a number of review shaming this company time, for!! I received it Monday 4/13 which they HAD the funds SINCE 3/24 called to the. Florida is $ 1,999.99 per person per day so my bank can cash is that too much to?! Called speak with someone, they 're holding it for 2 weeks sbtpg customer service number well as an! That comes with overdraft protection, need at least 20 people my funds were released on April 22,.. 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Check - ok call again, spend my lunch hour on hold no! A response or in my bank can cash is that too much to ask??... Have seen a number of complaints, i am led to conclude latter. Was ever mailed that he did receive my fax and said that my refund.... Your name, license plate number and the estimated number of review shaming this company that holding my money on... Apology and `` i would like apology sbtpg customer service number `` i would like apology ``... Wait two or three weeks for a new card before i can for! That he did receive my fax and said that my refund them when they was going cut..., 2014 ~ # navigation-offset,.taxes-bar + nav.signed-in ~ # navigation-offset { Get any IRS paperwork transmissions. Desired outcome: this complaint was posted by a different representative who refuses to Show any effort did receive fax! Stories, 2 different expected receive dates Products and services bet i wont screw up my bank next... 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