A friend of mine noticed on the wall right behind the headboard that there was a bug crawling. The lady at the front desk was very standoffish and rude. Please enter the dates of your stay and check what conditions apply to your preferred room. if the writer is claiming to be someone else). We brought it up to the front desk and asked for a new room. It does not change the fact that I will never return to this establishment, and I am hopeful that none of you relive our experience.More. The room was very comfortable and apparently was recently. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. When a booking is made, the entire amount of the stay is charged upon creating the reservation as a deposit. YUCK! Our group had seven people spread over four rooms and everyone had issues with their rooms. You must show a valid photo ID and credit card upon check-in. NOW. back to the families next door and down the hall. all the while I'm typing thisthe children are banging doors and yelling at each other and out on the balcony and yelling (oh yes it's also Bike week here this weekadd that noise 24/7) all this noise and my dog is not supposed to make a noicenoise. not to alert us or protect us. Beautiful location. Our first night was fine without any complications. Yes, free parking, a parking garage, and street parking are available to guests. Lock in the lowest price from these sites. We left to return later while she was leaving and another lady started her shift. Ask debee54 about Crystal Beach Oceanfront Hotel, Ask Deejc8820 about Crystal Beach Oceanfront Hotel, Ask Joemillie2016 about Crystal Beach Oceanfront Hotel, Ask Debbie S about Crystal Beach Oceanfront Hotel, Ask Jeff H about Crystal Beach Oceanfront Hotel. Ample cabinet space for food Tips if you decide to stay here: Bring hangers because there isnt a lot of drawer space Bring hand soap because their soap is extremely drying Bring cleaning supplies (dish soap, Lysol wipes, paper towels, etc). Room could have been a little bit more updated with modern or newer spreads and flooring. She then assigned us a new room. Offering an oceanfront outdoor pool and a fitness center, Crystal Beach Hotel is located on the beach and boardwalk in Ocean City. It was around 1:30am at this point and I was in bed. I hope no one ever has to experience what we went thru. I stayed here two years ago and was very pleased with the entire hotel. The staff was super friendly and helpful. Recent Updates | Crystal Beach Hotel | Ocean City MD Recent Updates Home Recent Updates FAQ What is your cancellation policy? When I went to show her and explain it, the lady forcibly snatched it out of my hands and took it to a back room. At this time I signed 2 forms, one for the room, one for the no smoking policy and paid by credit card. The lady at the front desk was very standoffish and rude. The hotel is at the north end of the boardwalk, so it was quieter than down by the more commercial section. Please note that all Special Requests are subject to availability and additional charges may apply. Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this. No real lobby area. Crystal Beach Hotel takes special requests add in the next step! We were content with the new room up until about midnight. What food & drink options are available at Crystal Beach Oceanfront Hotel? Crystal Beach Hotel in Ocean City. 3 adults, 2 children were fine in room with 2 double beds and sofa pull out. Overall, it wasn't too bad except for the bedbugs and some of the service. Date: July 27, 2008 Reviewer: TripAdvisor member, Lower Burrell, PA Stayed on the 4th floor (non-smoking floor), ocean front w/balcony. The kitchenette was nice, microwave, toaster and coffee pot. Guests can enjoy breakfast, complimentary tea, and free instant coffee during their stay. Location, close to many attractions and restaurants. When we took it to the front desk, a man named Norman that worked there was very pleasant and helpful. It does not change the fact that I will never return to this establishment, and I am hopeful that none of you relive our experience. Feeling like enjoying a drink while relaxing poolside? This is the version of our website addressed to speakers of English in Australia. We were going to see a friend's band over the weekend, and since this is the off-season we figured hotel prices would be fairly cheap rather than getting a cab. YUCK! Kasa Ocean City Beach: Nice View - See 381 traveller reviews, 257 candid photos, and great deals for Kasa Ocean City Beach at Tripadvisor. The room was carpeted and tiled in kitchen and bathroom. 30% cheaper Flagship Oceanfront 6.7 Good (588 reviews) 0.01 mi Outdoor pool, Indoor pool, beachfront $62+. Review tags are currently only available for English language reviews. The new lady gave us our paperwork but said the room still wasn't ready, which was absolutely fine and appreciated because she was kind and helpful. Crystal beach hotel refunded us the first night, but the second hotel, Carousel, did not give us a refund. Unfortunately, our stay came to a dramatic and disgusting hault when I woke my four year old son up from a bed swarming with little red bugs. Again, all of this exceeded what we had in mind and it was nice to sleep on comfortable beds in a clean and hospitable room. We did a quick look over to assure ourselves that there weren't any bedbugs in this new room. For specific inquiries, we recommend calling ahead to confirm. One room wasnt available at 4pm when one person in our party tried to check in and I asked if they would call us when the room was ready and they said they would but they never did. Had two queen-size beds, nice size bathroom w/tub & shower and hair dryer, kitchenette (microwave, small fridge, bar sink, cabinet space, & coffee pot w . Very quiet Staff was very helpful. These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. . All rights reserved. The lady at the front desk was very standoffish and rude. Thank you again and we hope to see you soon! Highly recommended! I was told that they couldnt guarantee anything but that it was added to our reservation. While there the hot water system went down so no shower. 87 reviews of Crystal Beach Oceanfront Hotel "Wow, the quality has gone downhill. The room and everything in it seemed fine, clean, spacious when we got in. Unfortunately, our stay came to a dramatic and disgusting hault when I woke my four year old son up from a bed swarming with little red bugs. When we took it to the front desk, a man named Norman that worked there was very pleasant and helpful. reason I keep coming back is the top floor, ocean facing. The room was clean and the hotel was great. Our room was a very nice size and very clean. Overall a nice stay I will however try a different hotel next time. Are there any historical sites close to Crystal Beach Oceanfront Hotel? And she proceeded to remind us that we needed to keep our dog quiet. Prices are the average nightly price provided by our partners and may not include all taxes and fees. I don't think we'll ever be returning, though.More. In fairness to the hotel and its staff, this situation was handled well. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details. Just an all around wonderful experience. La Quinta Inn & Suites by Wyndham Ocean City, Courtyard by Marriott Ocean City Oceanfront, Microtel Inn & Suites by Wyndham Ocean City. 2500 Baltimore Avenue, Ocean City, MD 21842, United States of America Update to 8/24/20 report of bedbugs at the Crystal Beach hotel. I put it in toilet paper and checked it. more. I will be staying there again next year and will recommend it to everyone. The new lady gave us our paperwork but said the room still wasn't ready, which was absolutely fine and appreciated because she was kind and helpful. Private bathroom. The room was an ocean view on the top floor. ~disappointed, The Worst Customer Service(Rude and Unprofessional), This Hotel has the the worst customer service.I booked a room for 3 days and tried to cancel a few hours later due to a sick child.I called the hotel several times.they denied a refund or rescheduling.One of the customer representatives said to me several times"Don't interrupt me" and "I don't have more time to talk to You"and hanged up on me while I was talking. Loved the jetted tub. The lady at the front desk was very standoffish and rude. But overall we enjoyed ourselfs and will probably return in the future. Anonymous on 09/02/2020 Yes, it offers wheelchair access and facilities for disabled guests. *** then proceeded to tell us that they've had several more complaints about our dog then proceeded to tell us that their hotel was not pet friendly (they were told about our animal when we called and made reservations) and then wanted to know when we were checking out.. she wanted to see the proper identification for my dogI gave that to her. The next morning while waking up, we found a stage 2 larva bedbug. Booked a room facing the ocean, which had a small but nice balcony overlooking the boardwalk. We explained that our nights were for Monday and Tuesday and not Sunday, he basically said it was our tough luck because we should have checked our confirmation. 2-star hotel. . Crystal Beach Hotel 2500 N Baltimore Ave Ocean City, MD. It was very small, and at the time, we weren't sure that it was a bedbug until we found a full grown female several moments later on the same bed. Our new room seemed We arrived earlier than 4:00 pm (the check in time) to see if our room was possibly ready and to do any paperwork to check in. No real lobby area. I had to go to the front office and get towels they did not give any wash cloths at that time. I would definitely consider staying again. Bed Bugs. Our first night was fine without any complications. This is the version of our website addressed to speakers of English in United Kingdom. emails, phone numbers, credit card info), Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence, Impersonation (i.e. Thank you from me and my grandchildren and you will be seeing us again. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. Thanks for a great vacation. Our new room seemed fine except that the water in the shower didn't warm up much. Overview; Rooms; Location; Amenities; Policies; Crystal Beach Hotel. Which room amenities are available at Crystal Beach Oceanfront Hotel? * Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. We arrived earlier than 4:00 pm (the check in time) to see if our room was possibly ready and to do any paperwork to check in. It was exactly what I had expected after reading everyone's reviews. This property has taken steps to provide more sustainable and eco-friendly travel. Sign up and we'll send the best deals to you. Liked the spacious mini fridge and micro. Read more about possible travel restrictions before you go. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated. See more questions & answers about this hotel from the Tripadvisor community. carouselresort, Manager at Crystal Beach Oceanfront Hotel, responded to this review, This response is the subjective opinion of the management representative and not of TripAdvisor LLC, Lock in the lowest price from these sites. Second time staying with u guys and already planning my next visit. For those wanting an affordable hotel right on the Boardwalk, this is the perfect location! Thanks again, we hope to see you soon! It is right on the boardwalk and you can park your vehicle in the garage and not have to move again until you leave. The stay was great and the staff was few, but very nice. Some of the more popular amenities offered include free wifi, a pool, and free parking. Free WiFi access is available. Photos are clearly as you see on website. There are so many great places to eat within walking distance. (20 minutes). The room was large, with microwave and refridge. Maybe the girl recognized him but I thought that was very unsafe. The hotel staff is very friendly and accomodating. updated. We checked all of our belongings and moved everything into our new room. Our new room seemed We arrived earlier than 4:00 pm (the check in time) to see if our room was possibly ready and to do any paperwork to check in. We could see ocean and the bay, sunset took my breathe away. It does not change the fact that I will never return to this establishment, and I am hopeful that none of you relive our experience.More.
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