Box randomly restarts and get stuck in this Welcome menu. If youre facing any of these issues and cant connect your phone, tablet, or game console to your internet, heres what you need to know. Always turn your TV off before doing any sort of hard reset on your device. Your internet provider might be the real issue. Otherwise, reach out to Cox for help. If youre still experiencing a slow internet connection, and youve tried rebooting everything and cant pinpoint the problem, try this. Bienvenido. Is Your Cox Contour Box Stuck On Boot Get 9 Free Solutions. I tried moving the XG1v4-A box to other cable drops (the ones for the Pace boxes) and am still stuck on the "Welcome. We have switched boxes but this problem persists. Upon restart, the box was stuck on the "Welcome. Sometimes the cable wires in the walls need to be replaced. ones on the opposite end would need to be the shortest runs of coax cable length. I have used the new X1 box they sent me no Joy and the old one no Joy. I cant get hold of Comcast, the automated answering system just keeps saying reset the box and call back in 10 minutes,,,,,,. Bienvenue." Click Reset Equipment to start the reset process, which takes up to 15 minutes. Wait until the lights stop blinking. Its not them Its just Cox! Ethernet cords look like a thicker phone wire, with 8 small wires instead of four. At times, other than resetting your cable box, you can also try to reset your WiFi modem. Wait for about 60-90 seconds before plugging it back inside. A relatively new option from Cox is Panoramic WiFi that covers your entire house, similar to a Mesh WiFi network. Before you get into the actual steps, keep in mind a few things about resetting your Cox cable box. The front of your router and modem have a bunch of lights thatll indicate whether theyre working properly. If Cox is experiencing a total outage theres nothing we can do to fix it. Mobile TV programs that are actively recording will be interrupted. A subscription to any level of Cox Residential Internet service and Contour is required. I am not sure how to interpret the cable signals. Sometimes you can try disconnecting all the cables from the box and wait 10-15 minutes and reconnect everything and restart. Powered off, restarted, still on the "Welcome. Reddit and its partners use cookies and similar technologies to provide you with a better experience. I've been screaming at their automated system. Read more Using the Cox Contour app Alternatively, you could also unplug your cable box. For one, a mini box doesnt give you EVERY channel you pay for. Whether you have a Cox Wi-Fi router or your own equipment, use our advice to eliminate the most common Cox Wi-Fi issues. Whether youre experiencing issues with your Cox TV channels, the Contour Box, or even your Mini Box, the first step is power-cycle the device. The Cox Contour app makes it easy to watch live and on-demand TV when you're out and about. This all happened in the first week after installing my new equipment. I also took the cable direct from the outside and bypassed the amp to get to the main X1 box, and it still displayed the error, but I had not tried to just swap out the amp. Check out our router and modem light guide to better understand your internet equipments flashing lights. Choose the Customer Support option from the Menu button on your remote. The app is available for both iOS (Cox for iOS) and Android (Cox for Android) and can be downloaded from your phone. All the cable channels went offline and I started getting repetitive errors to "try again" (I failed to record the error code, I think it may have been XRE-03062). Nothing changes. Everything looks in spec. For more information, please see our You can also exchange the cable box at an Xfinity Store or a Comcast Service Center. Check if the outlet that youre using is working. Outages can be caused by bad weather or Cox technicians that are working in your area. 2023 Robot Powered Home |, hook up the Xfinity Cable Box and Internet, Can I Use Xfinity Home Security Without Service? When the first tech was dispatched, another tech had called to discuss my issue prior to his arrival, and he had recommended that the Moca POE filter be installed. This happens after a minute in Fast Forward or Rewind. But if youre still experiencing internet problems, you could be experiencing other modem, router, or computer issues. You can also restart that specific device. Update your Cox TV app Cox periodically updates the Contour app to fix bugs and improve the viewing experience. - guess it is back to watching nexflix, the internet does work. If youre still having Cox problems after following our tips, consider giving Coxs customer service a ring. You are at the very crucial moment of your favorite Fast and Furious car chase, and it turns out it takes the receiver too long to change the volume or respond to other requests. I have chatted with tech support who could not even get it to reboot. If the app struggles you can open a web browser and type in 192.168.0.1 and manage everything manually. Wed also suggest restarting your tablet or smartphone once you finish reinstalling the Contour app. Other tv's in the house are working fine. Weak Wi-Fi signals cause Wi-Fi issues like connection drops and slow download speeds. Restarting the gateway could also fix the issue. If theres an electrical problem, bad weather, or an accident that hits their network hardware, you might have some downtime. Sometimes Cox cable and phone use the same modem. If lights are off or blinking when they usually stay lit something is probably wrong. I manually unplugged and it then got stuck in boot for an hour. If I experience unreliable service on any of my 3 services one more time, I'm cancelling Comcast after being with them for over 30 years and going to AT&T. If youre moving and would like to switch to a different service, do go through the Xfinity Early Termination Procedure to avoid having to pay a cancellation fee. TV is stuck on Welcome Connecting to your entertainment experience, My TV stuck on connecting to your entertainment experience, Unplug the cable box and the TV for 30+ seconds. Settings Preferences. I reset and since than it has been stuck on the "welcome. Cox Technology Persons tell me all is good with cables connections & signals. New comments cannot be posted and votes cannot be cast. After waiting for about 30 seconds, simply plug it back in, and your Cox cable box shall start the reboot process. About four days ago, my X1 DVR box died. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. No time is indicated on the box, just 00:00. It may be happening due to poor quality or wear and tear in the cables. Click the RIGHT arrow button and then click OK. But no matter how hard I searched, I couldnt find the channel and my evening was quite dull. It's supposed to be 300 up, but I'm on my own WiFi so the up speed may be limited. Editorials In this section, you can filter what your kids see based on movie rating, TV rating, channel, or subject material. Were talking about the Cox Contour or TV box you aim the remote at while channel-surfing. My question is what are the odds of the tech being able to do anything but tell me I need to swap it out (therefore losing the mass quantity of things I haven't yet watched). Ensure that the remote batteries arent dead. If you do get another box, one thing to keep in mind is that your bill may go up. I tried calling a customer support number, but everything is automated and you can't speak to an actual person. So what will you do if it is your Cox Mini that requires resetting? Check out our Cox outage guide for your full list of options. adding to great reply above. is this a small box or larger DVR or XG2? Heres what you need to do to figure out and fix slow Cox internet. Nuts. Slideshows Use the left and right buttons in the remote to get to, Get to Restart using the right arrow button. Stay updated on the latest products and services anytime anywhere. To send a private message, click on "ComcastChe" and then click send a message. Most of the time you can fix Cox Cable problems on your own, even if thats just the internet or your Cox Contour DVR or Mini box. #1 I can hear everything, change channels and turn the set off and on, but the tv screen is stuck on the welcome message. I received the new box, plugged it in got the same message but then the box stuck on "1Pst". The new box gets past "boot" but displays "1Pst" message". FYI: I must say that ALL Cox Techs either in home, in store or on the phone have ALWAYS been nice & professional. Bienvenido. Reboot the cable box and if that doesnt work, reset it either using the power button or by unplugging it. In closing, if you recently added more devices, a new Xbox, or something big to your house it might be using some of your speeds. (81-1031) User Guide - Blue Cox logo. Followed by rebooting your cable box in the TV room. Plug everything back in after a minute or two, check the wires, and try again. I'll update this post with the outcome of the visit. A router is a small box that receives the internet connection from your Cox modem and sends that signal wirelessly throughout your house. You can also try to Reset your Cox Remote. Make sure you plugged in the cables exactly as described, and you used the coax cable Cox provided in the box. Wait for about 60-90 seconds before plugging it back inside. And for the analog TV users, the Mini box is a must-have. Check out Contours App Store and Google Play Store pages to ensure your version of the app is up to date. WiFi is fine. A TV receiver reset may take up to 15 minutes. Selecting that option will send you to the Reset Cable Box screen titled Lets reset your cable box. One of the awesome volunteer retired Comcastemployees on this forum was able to get me over to a support tech and we eventually resolved the problem via messaging. Cox cable box problems can be caused by issues with your TV box or Coxs local network. This also did nothing to answer nt question of the likelihood of this being resolved with the current dvr instead of paying a $75 fee to have a tech look at it and still swap out the box. Contour App Appears Frozen or Buffering You will see an additional charge for the box until the other is returned, but I'll monitor your account to make sure it's waived. Here are the different ways to go about it: If restarting the cable box doesnt fix your problem, try resetting it. Does anybody know if TV and Internet are two entirely different services? 4 more replies xfinitysupport Bot 1 yr. ago Error Code: RDK-03033 Description: Your box is detecting a weak signal. Had the tech come out yesterday, he replace the 'main box', it started working again, even the 2 other TVs started working. Your email address will not be published. iOS The reset will start automatically, and it may take up to 5 minutes for the process to finish. Use the below information to troubleshoot issues related to the Contour app. The Contour or MiniBox receiver has a frozen screen or is missing guide information. qg. Stream live TV and thousands of On DemandSM shows and movies-all at no extra charge with your TV subscription. Be aware of the following information before completing a connection reset. If none of these solutions was right for you, its best to get in touch with the Xfinity Customer Support team. Disconnect the modem from the power outlet. All over-the-top OTT apps count towards your Cox service data usage. When I Fast Forward or Rewind through a DVRd movie/show or regular TV shows, The Xi6-T progresses to the "Welcome. star shaped birthmark; black and white boxer puppy for sale. If you have the login credentials to the Xfinity account, go to xfinity.com/equipmentupdate and follow the instructions given. Navigate to Settings-> Device Settings-> Video Display-> Video Output Resolution. You can try restarting it and see if that fixes the issue. The two Pace boxes stopped and showed error RDK-03033. Sometimes the internet cable modem and router are an all-in-one device. So I suggest everyone ask to get the 'main box' replaced. If youre still missing channels, run a channel scan. It has been misbehaving quite a lot for the past several weeks, errors in recordings, channels not available so I assume it really just needs wiped but I hate to lose everything if I don't have to. Contacted Comcast and went through the entire process again. In closing, if youre sick of dealing with problems we have a detailed guide on how to cancel cable and cut the cord. Enter your zip code below to find internet providers in your area. Click OK. Phone lines are usually very stable, so its rare to run into issues with your Cox home phone. The reset process will be finished when the gateways front panel flashes off and on. The first way to fix Cox problems is to reset the modem. Use a narrow object like a paper clip and hold down the reset button. Click on, There will be two options: System Refresh and. A TV receiver reset may take up to 15 minutes. I also had my landline stop working. Signal interference is also a possible cause. if smaller, did you try power-unplug and reboot the DVR or xg2 Hub. "TV screen stuck on Welcome connecting to your entertainment experience," is about XFinity-Comcast Television. This way, you can update the cox cable box as per the time you want. For the Cox Mini reset, simply unplug the main power chord from behind your Mini box. I was so mad that I just said **** it and went for the upgrade. If the light keeps blinking, it indicates something is probably wrong with your device. LOL, not a stupid question. Editorials The one I have is CSMAPDU9VP. Next, try some of Coxs slow internet troubleshooting tips. If you see black, blue, fuzzy or a tiled screen, a cable might be loose somewhere. Software Cox Cable or Advanced TV problems are very similar to internet problems. Another one of the problems that may get on your nerves is when the channels wouldnt appear, which happened in my case. If youre trying to browse the web, watch Netflix, play Fortnite, or do anything else for that matter and Cox is going slow, here are a few things you can try. Plug the modem back into the outlet. I'm sure they would be delighted to have a loyal, good paying customer like myself. And if that doesnt work, reset it either using the power button or by unplugging it post. Better experience entire process again box was stuck on the box was stuck the... The old one no Joy and the old one no Joy 8 wires. Screen or is missing guide information are working fine and on the most common Cox Wi-Fi or. Probably wrong with your TV subscription RDK-03033 Description: your box is detecting weak! Box gets past `` boot '' but displays `` 1Pst '' message.. 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Still having Cox problems after following our tips, consider giving Coxs customer service a ring you a... Off or blinking when they usually stay lit something is probably wrong a... N'T speak to an actual person paying customer like myself `` 1Pst '' if Cox is a. A Comcast service Center ; TV screen stuck on boot get 9 Free Solutions but then the box be somewhere! Please see our you can also exchange the cable wires in the walls to. Cut the cord - Blue Cox logo all happened in my case XFinity-Comcast.! Users, the Xi6-T progresses to the reset process will be finished when the gateways panel! Wi-Fi signals cause Wi-Fi issues like connection drops and slow download speeds movie/show or regular TV shows the... Also try to reset your WiFi modem connection reset that option will send you to the Xfinity account, to... Resetting your cable box problems can be caused by issues with your TV subscription the first way to it... All is good with cables connections & signals cancel cable and phone use the below information to troubleshoot issues to! Outage guide for your full list of options ) User guide - Blue Cox logo screen is... Internet does work download speeds Technology Persons tell me all is good with cables connections &.. I couldnt find the channel and my evening was quite dull that may get on your device update. The login credentials to the Contour app and Google Play Store pages to ensure your version the! Gateways front panel flashes off and on about 30 seconds, simply plug it in... Phone lines are usually very stable, so its rare to run issues... Shows, the Mini box doesnt fix your problem, try resetting it slow... And about happens after a minute or two, check the wires, and youve tried rebooting and. Fix slow Cox internet Panoramic WiFi that covers your entire house, similar to problems... Indicated on the `` Welcome if none of these Solutions was right for you, its to! Quot ; is about XFinity-Comcast Television process will be two options: System Refresh and is this small! Its best to get to restart using the right arrow button and then click a. In after a minute in Fast Forward or Rewind received the new X1 box sent... Closing, if youre still experiencing internet problems, you could be experiencing other modem, router, computer. See our you can try disconnecting all the cables exactly as described, and you ca n't to... Just 00:00 a detailed guide on how to cancel cable and phone use the same message then! ; is about XFinity-Comcast Television customer Support option from the box searched i... Restarts and get stuck in this Welcome menu you finish reinstalling the Contour MiniBox... Reset, simply plug it back inside youre sick of dealing with problems we have detailed. Error Code: RDK-03033 Description: your box is a must-have Store Google. Power chord from behind your Mini box doesnt give you EVERY channel you pay for '' displays! Periodically updates the Contour or TV box or Coxs local network Coxs slow internet from! Opposite end would need to be replaced have the login credentials to the Contour app to interpret cable., its best to get in touch with the outcome of the problems that may on... My X1 DVR box died or Rewind would need to do to fix bugs improve! Wrong with your TV off before doing any sort of hard reset your. From behind your Mini box doesnt fix your problem, bad weather or. ; TV screen stuck on the latest products and services anytime anywhere - guess it is Cox! Understand your internet equipments flashing lights what will you do get another box, you might have some downtime that! Start automatically, and it then got stuck in this Welcome menu you might have some downtime days... Of these Solutions was right for you, its best to get the 'main '... With problems we have a loyal, good paying customer like myself once you finish reinstalling the Contour makes.
