Masks and Physical Distancing Requirements: No. Is A Pre-Arrival COVID-19 Test Required? No. Are Any Unvaccinated Passengers Able to Sail? Pre-arrival COVID-19 testing is no longer required for sailings departing October 1, 2022 and later. Fully vaccinated passengers, and those 11 and under, are not required to test. Further, you waive all moral rights you may hold in a photo you may submit to VRC or the Carrier, in favor of them and anyone they allow to use the photo. Passengers no longer need to provide a test certificate, but must be able to provide photo evidence of a negative test if asked. In early December 2022, well within the 120 days of departure set out in the cancellation policy, we gave notice that we wanted to cancel the cruise. This will surely increase the credibility of your complaint. Is A Pierside, Pre-Embarkation COVID-19 Test Required? Viking will send you a number of notifications via email as your departure date nears, including your booking confirmation, payment receipts and, if you purchased your air travel from Viking, logistical information about your air travel and transfers. Since half of our party have not received a Covid 19 vaccination, we decided to switch our cruise to an American one. Submit a complaint and get your issue resolved. As of October 14, 2022, fully vaccinated passengers aboard U.S. sailings of Disney Wonder, Dream, Fantasy and Wish will no longer need to provide a pre-departure COVID-19 test. I only got my money back that I paid extra on the cruise I canceled. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Unvaccinated passengers will be accepted as of March 1, 2023. Is A Pre-Arrival COVID-19 Test Required? The final dose must be completed at least 14 days before sailing. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. On January 7, 2022, Viking confirmed our new booking for our June 25, 2022 embarkation on the Mississippi Delta cruise. I wanted to apply the voucher to the new cruise, but Viking informed me they do not split vouchers, so I immediately had to pay them another $10, 000 for the new cruise. Yes, as of September 2022. Viking River Cruises - The cruise that never was, Viking River Cruises - Breach of contract, Viking River Cruises - Additional cost to correct their travel arrangement mess, Viking River Cruises - Customer satisfaction. As of September 6, 2022, only unvaccinated passengers and children under five will be required to present proof of a negative COVID-19 test, taken no more than three days prior to embarkation, on voyages 15 days and under. Due to Covid, we rebooked our original March 1, 2021 cruise to March 5, 2022 and then again to May 15, 2023. As shown below, the Viking Protection Plan provides a Cancel For Any Reason waiver which will provide a refund of the total trip cost up to a maximum of $187,500. From September 6, 2022 self-testing before travel changed from "mandatory" to "highly recommended" for vaccinated guests on the vast majority of cruises. What is the cancellation policy for my booked shore excursions? Insurance benefits in the Plan are subject to limitations and exclusions, including an exclusion for pre-existing conditions. Is A Pierside, Pre-Embarkation COVID-19 Test Required? No. If I read it correctly, he didnt get the voucher money back. No. Note: Passengers who have had one booster vaccine, regardless of the date, are considered fully vaccinated. On January 3, 2022, in discussion with Frosch, there were still Covid-19 concerns regarding air travel and Covid-19 variant issues in Europe. As of the fall of 2022, many cruise line have dropped vaccination, testing and masking . Acceptable Vaccines for U.S. Sailings: Regent accepts a mixed vaccination series consisting of doses from different manufacturers, as long as the series meets the following requirements: Must consist of at least two doses of vaccines that are fully approved or authorized for emergency use by the U.S. FDA or the World Health Organization. The 2 doses must be administered at least 28 days apart. Wheeled carrier for locomotion and mobility throughout the ship and ashore, or appropriate wheelchair connection to hold the cylinder. Each of the nations visited, as well as the vessels nation of registry, may also assert jurisdiction and/or impose additional reporting requirements. ]gyry|@}g>Ay2-/PRX4 X|4qMfA=O\ \3'p*UU9(:=mScwM;L4V1gZR22?+ZP3,@4Ewk=xGG^c1Y `&6VZzA42WVWM1(OPp/[E13.`kt~CA/Ns~l2(ole!0 X?```vrG@Ho7Ym2 Masks and Physical Distancing Requirements: All masking requirements end October 4, 2022. Who Needs to Be Vaccinated: As of September 3, 2022, passengers departing from most ports do not need to show proof of vaccination. Who Needs to Be Vaccinated: Passengers aged 5 or over must be fully vaccinated against Covid-19. For those who arrange their own flights, it must be received at least 14 days prior to the date of cruise embarkation or hotel check-in, whichever is first. Motorized scooters are not typically suitable on international tours. Yes, all. Non-U.S. passengers should check travel requirements to enter the U.S., which currently requires any person aged 18 years old or over to be fully vaccinated. Who Needs to Be Vaccinated: As of September 2022, vaccination is recommended but not required. 0000034310 00000 n By proceeding, you agree to Cruise Critics, Vaccines, Masks and Testing: What Cruise Lines Require Now (2022). Please Note: 1) Terms & Conditions for Risk-Free Guarantee Future Cruise Vouchers can be found here. I want Viking to honour its Guest Cancellation Schedule and reimburse the $15,640.19 (Canadian) my husband and I paid for the Italian Sojourn cruise scheduled for May 15, 2023. 0000051246 00000 n As you may already know, paying by echeck is as easy as providing a credit card number. Who Needs to Be Vaccinated: For sailings in the Mediterranean and the Caribbean, non-immunized guests can travel as long as they can show a negative result from an antigen test (or an RT-PCR molecular test, if preferred) conducted in the 48 hours before boarding. Viking recommends but does not require a pre-departure COVID-19 test, unless one is required by the destination. Is A Pierside, Pre-Embarkation COVID-19 Test Required? Do you have a Viking Oceans Future Cruise Credit? Masks and Physical Distancing Requirements: Depends on the destination. Kids aged 2 to 4 who aren't eligible to be vaccinated are required to undergo an Antigen at the terminal. Is A Pierside, Pre-Embarkation COVID-19 Test Required? Understandably, due to the impact of Covid-19 in 2020, Viking cancelled our trip and based on discussion with Frosch, we decided to rebook the trip in July, 2021. As of September 3, 2022, testing is not required for fully vaccinated passengers, and those aged 11 and under. 3-220413 Passenger Ticket Contract (Non US) CST#2052644-40 Facilities, Services Fees and/or . 0000027032 00000 n The company left an official comment on this complaint. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Is A Pierside, Pre-Embarkation COVID-19 Test Required? The company left an official comment to this complaint. Who Needs to Be Vaccinated: Passengers on voyages 16 nights or over in length, or those that visit Canada, Greece or Australia, will need to be fully vaccinated as of September 6, 2022. 0000001948 00000 n Do NOT book with Viking! Is A Pre-Arrival COVID-19 Test Required? Masks and Physical Distancing Requirements: masks are no longer required. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Explore the romantic streets of baroque Heidelberg, medieval Strasbourg and impeccably preserved Riquewihr. Guests must provide their own accessories including: Wrench and tools required for initiation of a new cylinder, All connection accessories required to attach tubing to cylinder and access the flow of oxygen. Full Fare is defined as the full cost of any cruise, land or air component purchased from Viking. As of May 9, 2022, passengers are no longer required to provide proof of a negative antigen/PCR COVID-19 test in order to board. We look forward to exploring the world with you, whenever and wherever you choose to sail with us. Who Needs to Be Vaccinated: All passengers sailing aboard Windstar's ships will still need to provide proof of full vaccination against COVID-19 in order to set sail. Masks and Physical Distancing Requirements: Recommended but not required as of September 9. Who Needs to Be Vaccinated: All guests aged 18 years and over need to be fully vaccinated with an approved COVID-19 vaccine a minimum of 14 days prior to travel. Can Families With Young Children Cruise in Summer 2021? Will NEVER cruise with Viking again. Only if required by local authorities depending on port of embarkation. The reality is that Viking has had full payment for the Rhine Getaway since June, 2019, cancelled our trip twice but refuses to provide a cash refund for the remaining balance. Is A Pre-Arrival COVID-19 Test Required? In addition, documents of recovery are not accepted on 2022 transatlantic crossings at this time. All other departures after September 6 may be taken by both vaccinated and unvaccinated passengers. Cruise Critic Breaks It Down. 0000035028 00000 n Acceptable Vaccines: Celebrity accepts passengers fully vaccinated if they have proof from CDC-recognized companies: Pfizer, Moderna, Johnson & Johnson, AstraZeneca, Sinovac and Sinopharm. Plan Payments are for the full Travel Protection Plan, which is made up of the Part A Non-Insurance Cancel For Any Reason Waiver, Part B Insurance Benefits, and Non-Insurance Services. Viking River Cruises - Ocean Cruise to South America, Viking River Cruises - Airline cancellation and missed day in paris, Viking River Cruises reviews & complaints. They reserve the right not to use your photo for any reason. Masks and Physical Distancing Requirements: Grand Circle recommends wearing a face mask. Viking World Cruise Value Offer with included benefits expires September 30, 2022.. 0000051148 00000 n No partial refund was given and I lost the total deposit of $1000.I understand that the T&Cs outline the refund policy. No, though passengers should be aware of any country-specific testing requirements. VIKING RIVER CRUISES, INC., A CALIFORNIA CORPORATION, . Due to airline security measures, your passport name must match your airline ticket name or you may be denied boarding. Yes, passengers aged 4 and under. H\0=ObD E$)i"5YU#%twffsv This complaint has been resolved automatically due to user's inactivity. Are Any Unvaccinated Passengers Able to Sail? Masks and Physical Distancing Requirements: Masks must be worn when physical distancing isn't possible. Is A Pre-Arrival COVID-19 Test Required? For your convenience, Viking offers and recommends a Travel Protection Plan. Is A Pierside, Pre-Embarkation COVID-19 Test Required? No. From: $5,199 - $10,399 pp dbl occ. Is A Pre-Arrival COVID-19 Test Required? Pre-Cruise Covid-19 testing is no longer required. Unvaccinated passengers are required to provide a negative test, and may use any commercially-available test, even if it is unsupervised. 19952023, The Independent Traveler, Inc. Will I Have to 'Social Distance' on My Next Cruise? Therefore, we filed a complaint with Viking Customer Service and respectfully requested a telephone conference call with the Frosch representative on the line hoping for a quick resolution of this issue. Cancellation fees also will apply to changes to departure date; substitutions of itinerary; Enjoy the convenience of paying for your trip by echeck (also known as EFT or electronic funds transfer). Through Frosch we asked for a complete cash refund of all monies paid to Viking since February 2019. When is disembarkation? As of the fall of 2022, many cruise line have dropped vaccination, testing and masking requirements. Guests on sailings under 16 days in length will no longer need to be vaccinated against COVID-19. If more than 270 days have passed since the final required dose of the initial vaccination series, passengers must show proof of having received a booster shot. The Viking Travel Protection Plan includes a non-insurance Cancel For Any Reason Waiver (provided by Viking), Travel Insurance Benefits (underwritten by Generali- U.S. Paul Gauguin Cruises no longer require Covid-19 pre-embarkation testing. Is A Pierside, Pre-Embarkation COVID-19 Test Required? I hope you can help us out with this situation regarding our requested refund from Viking River Cruises (Viking). Viking will, where feasible, offer pre- and post-cruise experiences. Fully vaccinated passengers, however, and those 11 and younger, will not need to pre-cruise test. Cruise lines have continued to modify their vaccination and testing policies surrounding COVID-19. Remaining 2022 transatlantic crossings are also excluded. Small Luxury Ship. CONDITIONS, POLICIES, PROCEDURES AND REQUIREMENTS RELATED TO PUBLIC HEALTH, INCLUDING COVID-19. Before departure, Viking will assess whether certain pre- or post-cruise programs should be limited and/or cancelled, depending on variables such as COVID-19 prevalence in the country visited, any travel restrictions in the relevant locale, and the overall risk. Is A Pre-Arrival COVID-19 Test Required? Something Viking never did. Individuals looking to obtain additional information regarding the features of each travel plan component, please contact Trip Mate at 1-866-303-1165. No. Yes, of September 5, on all sailings excluding those starting, ending, or calling on ports in Australia, Canada or Greece. Effective Date: November 1, 2021 Sailing Window: All 2022 sailings Before departure, Viking will . Call a Viking Expert at 1-800-2-VIKING or see your Travel Advisor. Who Needs to Be Vaccinated: Passengers on voyages over 16 nights in length, or those that visit Canada, Greece or Australia, will need to be fully vaccinated as of September 6, 2022. The complaint has been investigated and resolved to the customers satisfaction. A small number of passengers may be exempt on religious and medical grounds. Viking Cruises Cancels 2022 Kiev And Black Sea Sailings. However, some sailings still require a negative COVID-19 test, including many transatlantic crossings on Queen Mary 2. Is A Pre-Arrival COVID-19 Test Required? Select Transatlantic crossings are also exempt; proof of full vaccination will be required for all remaining 2022 transatlantic crossings. Cylinders must have the capability of being stored securely, upright, in a fixed system for the duration of the cruise. Passengers are required to meet the requirements of entry to the country in which they are embarking on their Emerald Cruises river cruise. Yes, at Lindblad's expense. Masks and Physical Distancing Requirements: None. In the correspondence email, Viking offered a 110% Future Cruise Voucher but no cash refund. Crew Vaccinated? When you are covered by the Risk-Free Guarantee you may change your cruise reservation with notification to Viking. Cancellation Policy: In the event you cancel a cruise or tour booking, cancellation fees will apply as noted below unless otherwise expressly stated in your Passenger Ticket Contract or elsewhere in these Terms, or except as provided by applicable law. Masks and Physical Distancing Requirements: Masks no longer mandatory. Unvaccinated passengers must provide a negative antigen test taken no more than 48 hours prior to departure, or a negative PCR test taken no more than 72 hours prior to departure. Your tickets will come with a Passenger Ticket Contract; it is important to read and understand it before you go. Masks and Physical Distancing Requirements: Masks are no longer required to wear masks onboard. Submit a complaint and get your issue resolved. Are Any Unvaccinated Passengers Able to Sail? That was too far out, so we decided to cancel our cruise since we were 120+ days from our cruise so could receive a refund less $100 per person cancellation fee.. Viking passengers who cancel more than 70 days before departure lose the deposit only and with Emerald a cancellation more than 91 days before a cruise results in forfeiture of the deposit. However, a negative COVID-19 test result must be provided, carried out within 72 hours before embarkation. Crew Vaccinated:? Viking refund policy is the same for Oceans, River and Expeditions. Are Any Unvaccinated Passengers Able to Sail? Risk-Free Guarantee: How it Works Which personal items are allowed on board and which are prohibited? In early December 2022, well within the 120 days of departure set out in the cancellation policy, we gave notice that we wanted to cancel the cruise. 0000006747 00000 n This review was chosen algorithmically as the most valued customer feedback. No, though Antigen testing is available on board and will be available should symptoms arise. If the length of the itinerary prohibits the initial on-loading of sufficient oxygen cylinders, the guest must make their own arrangements for additional cylinders or refills with a port. Who Needs to Be Vaccinated: All passengers, with the exception of young children that are currently not eligible to receive the vaccine, at least in 2022. You grant to VRC, the Carrier and their affiliates a non-exclusive, royalty-free, transferable, sublicensable, perpetual, worldwide license to photos, videos and other visual or audio portrayals of you in any pictorial medium of any nature (collectively, the photos) you may submit to VRC or the Carrier, or any portion of your photo, in any manner or media whatsoever, (whether now known or hereafter devised), for the purpose of using your photo on any website maintained by VRC or the Carrier or their affiliates, or in any promotional materials distributed by them or in connection with a Viking cruise or travel Services. U.S.-Based AstraZeneca and Novavax clinical trial participants also are considered fully vaccinated. Given the current COVID situation (and that 3 of the 4 countries we were slated to visit are currently closed), we decided we should cancel. 0000006634 00000 n : Depends on the cruise sailings before departure, Viking will money back that I extra! 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