Higher data rates allow your hotspot to communicate using "higher order modulation schemes." I really don't want to interrupt the internet use in the house to wait for the gateway to get activated as a primary router. Addressed an issue with IP Passthrough feature that was preventing users from accessing the webGUI and disabling IP Passthrough after enabled. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. Here's how to view the technical router info (Device ID/ IMEI) on your 5G Home Router. Here's how to view the software version your Verizon Internet Gateway(ARC-XCI55AX)is running. While still directional, this antenna doesnt require line-of-sight to the tower. We need a resolution and a timeline. From the T-Mobile Internet App, select MORE > Gateway information. "We hope you're enjoying your 5G Home Internet service. Step 5: Retrieve the Verizon Internet SIM card. Software Version: 220745 Release date: 01/17/2023 The problem is serious because the current firmware (220745) will randomly disconnect for 13s, approximately once or twice a day. Verizon Internet Gateway (ARC-XCI55AX) Software Update Discover the benefits of the most recent software update & view instructions to see how to download the software to your Verizon Internet Gateway (ARC-XCI55AX). Firmware 3.1.1.17 was installed out of the box. Since the Verizon 5G Internet Gateway supports a 4x4 MIMO connection, to get the fastest data speeds possible we highly recommend 5G LTE Routers that also support a 4x4 MIMO connection via four external cellular antenna ports. For more information, please see our This 4x4 MIMO Log Periodic Antenna kit includes four cross polarized log periodic antennas to provide an even more meaningful signal improvement and they work best if you have direct line-of-sight to the tower. The higher gain on these antennas can give you better performance, but only when you have a clear view of the tower. The update, called 0178, comes with a number of fixes. Here's how to properly mount your 5G Internet Gateway on a wall. Due to inactivity, your session has expired. The webGUI format will be completely redesigned. NOTE: To use a Verizon Internet SIM card in a different 5G LTE Router, you will need to manually set the APN of that router to "v5ga01internet". on your Verizon Internet Gateway(ARC-XCI55AX). Extend your session by clicking OK below. $70 per month w/ AutoPay. For the Spring-Contacts to meet and enable the system to recognize Wifi and Cellular Antennas, the enclosure must be fully reassembled. Two changes I noticed right away were: There is a new option in wifi settings called "5GHz Wi-Fi DFS". New comments cannot be posted and votes cannot be cast. Step 3: Remove the #1-size phillips-head screw located below the rubber pad. Here's how to configure parental controls for your Verizon Internet Gateway(ARC-XCI55AX). Please sign in again to continue. Here's how to perform a signal test for your 5G Internet Gateway. There will be some changes to how the primary SSID and Band Steering / SON capabilities will be presented and managed. Here's how to configure IP passthrough settings to use your Verizon Internet Gateway (ARC-XCI55AX) with other networking equipment (router, switch, etc.). Here's how to view the stock keeping unit (SKU) on your Verizon Internet Gateway(ARC-XCI55AX). Sign in to the Admin Web GUI. Here's how to back up and restore the current settings for your Verizon Internet Gateway (ARC-XCI55AX). Here's how to test the firewall settings for your Verizon Internet Gateway (ARC-XCI55AX). Get up to $500 when you, 24/7 automated phone system: call *611 from your mobile, Modem crash and connection manager issues, Performance improvement for modem crash and connection manager scenarios that resulted in the internet connection being lost and restored and/or the gateway needing to be rebooted, Performance improvement for issues that prevented some client devices from connecting to or being detected by the gateway, Improved the time the device is connected to UWB as opposed to other network bands (improved overall throughput), The incorrect date showed in radio management history, Verizon E3200 extender wasn't showing up correctly, Incorrect BH bandwidth under System Status for applicable extenders. They're sent out in phases over a few weeks, so not all users get the update at the same time. I have had this problem since the day I received the device last summer. Please sign in again to continue. Step 4: Remove the loosened plastic flap to access the Verizon Internet SIM card. Extend your session by clicking OK below. Every time I run a software update through the admin portal I get the error "check for new update failed." Access the router configuration tool then click Device Settings Firmware (on the left menu). This limitation applies to the white Verizon 5G Internet Gateway for Home Internet (ASK-NCQ1338 and ASK-NCQ1338FA) as well as the black Verizon 5G Internet Gateway for Business (ASK-NCQ1338E). One big misconception about external antennas is that external antennas primarily help you increase your data rates by increasing the signal strength, but that's not the case. Privacy Policy. Get up to $500 when you, Verizon Internet Gateway (ASK-NCQ1338 / ASK-NCQ1338FA) - Install Firmware Upgrade, 24/7 automated phone system: call *611 from your mobile. Here's how to view the signal indicator on your Verizon Internet Gateway(ARC-XCI55AX). I subscribed to 5G Home Internet 2 months ago and since then the ASK-NCQ1338 gateway has remained on the firmware that it shipped with, even though an update came out over 2 weeks ago (222146). From the General Information screen, click Check for Software Update . I am on software version 21432. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. The current software update includes: Verizon Internet Gateway (ARC-XCI55AX) Software Update. Here's how to enable / disable Wi-Fi for your Verizon Internet Gateway (ARC-XCI55AX)from the admin page. I've been hardwired from the start, using two switches and wireless and tried every combination, disconnected devices one at a time rinse and repeat troubleshooting and nothing has mattered in terms of the disconnects. The layout and advanced router settings will see several changes. Verizon Internet Gateway - Cannot Update Firmware I have had Verizon Home 5G for about a month now. 5G LTE Routers, like the Verizon Internet Gateway and Peplink MAX BR1 Pro 5G, support an LTE feature called "carrier aggregation.". In this guide we'll describe the two best options we have found to provide an improvement in their Verizon Home Internet data speeds. For the last 4-5 days, eero is going offline once a day. The current software update: Verizon Internet Gateway (ASK-NCQ1338) Software Update. Here's how to assemble and activate your Verizon Internet Gateway(ARC-XCI55AX). Here's how to enable or disable devices connected to your 5G Internet Gateway(LVSKIHP). Release date: 09/13/2022 The firmware on the one they sent me was older than my original device and had the same problem. Verizon is pleased to announce a software update for your device. To check firmware version. To view the SKU, refer to View Device SKU. Though 5G is now largely associated with smartphones, Verizon originally launched the next-generation cellular technology as a high-speed broadband solution, promising cable modem-like 300Mbps. Besides this they're also using cgnat or ipv6 and not giving ipv4. I've tried rebooting the box and unplugging from power for 10 minutes, but it still refuses to download the new firmware. 03-25-2022 08:14 AM. Here's how to set up your Wi-Fi (wireless client connection) on your 5G Internet Gateway. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Release date: 10/17/2022 T-Mobile has started to rollout its new firmware update for its 5G Home Internet Gateway. While signal is generally stronger the higher you go, theres also often more interference. I'm using the Verizon cube for C-Band 5G. The details: Verizon Internet Gateway (ARC-XCI55AX) - Support Overview. Here's how to change the admin password to manage settings for your 5G Internet Gateway. The router arrived with a 1.04.00.10 firmware, which doesn't have any option to update it in the UI. Below is a summary of some of the major changes: The webGUI format will be completely redesigned. Do not restart the gateway when it's updating. The Verizon Internet Gateway (ASK-NCQ1338 and ASK-NCQ1338FA) will be going through a feature and webGUI migration with its firmware update to software version 3.2.0.14. Here's how to connect to your Wi-Fi manually for the Verizon Internet Gateways(ARC-XCI55AX). From the Router Home screen, click System Settings . Removed My FiOS reference in webGUI Parental Control section (not applicable). Free shipping over $99. Refer to Access Admin Page for further assistance. Due to inactivity, your session will end in approximately 2 minutes. Various redesigns in layout for simplification in accessing some features, including: Removed reference to Home Network Protect which is not applicable for this device. SIM Card Verizon Internet Gateway (ARC-XCI55AX) - View SIM Card Number I still cannot update to the latest version. Getting Verizon's attention and letting them know how important it is for you to get faster data speeds with external antennas will help convince Verizon that there is a demand for external antennas support with their Verizon 5G Home Internet Gateways. This software update has been tested to optimize device performance, resolve known issues and apply the latest security patches. Refer to Access Admin Page for assistance. I also cannot reboot the router from "my Verizon" app: every time I do it cannot reconnect without me physically disconnecting the power connection. 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