I have not experienced any drops or bad signal areas with Red Pocket service areas. Customer Service 1-712-775-8777 Toll Free 1-888-993-3888. What is the Red Pocket Mobile Device Protection Plan with AppleCare Services? Useful. Reviews from Red Pocket Mobile employees about working as a Customer Service Representative at Red Pocket Mobile. Personal Information does not include information that is not used to identify The Client of Red Pocket Mobile such as aggregate or anonymous information. The Red Pocket family plan offers amazing value to you and your loved ones! Pair up this Valentine's Day with our $40 plan to get an iPhone SE for $0! Learn about Red Pocket Mobile culture, salaries, benefits, work-life balance, management, job security, and more. Founded in 2006, Red Pocket offers no-contract wireless service on the nation's best networks. Best value out there. Thank you Red Pocket, my pocket is now Greener. Best Budget Cellular Service, Period! At RED POCKET Mobile, we're here for you 7 days a week, 365 days a year. Customer service via email was extremely helpful in getting our accounts set up correctly. Federal and state law require Red Pocket to protect the confidentiality of Personal Information. My phone broke and I am using a different phone number until i order a new phone. Contact Red Pocket Mobile customer service. … I would call but still don't have a phone. What is Red Pocket Mobile? Red Pocket offers service from just $10 per month on your choice of any major US network. Voice your opinion today and hear what 465 customers have already said. Read what real customers are saying about this carrier in our Red Pocket user reviews. If there’s anything we can do to improve your Red Pocket Mobile experience, contact us at any time! Plans and pricing Frequently Asked Questions. A refund will not be accepted if any part of The User's product has been used. Thanks to a merger between Sprint and T-Mobile, the Sprint network will be decommissioned. Thank you for choosing Red Pocket Mobile! Customer support phone number: 1-888-993-3888. Data Speeds. Voice your opinion today and hear what 676 customers have already said. I feel rather mislead and would like a refund because this is essentially useless for me. I was going to login so I could get the order number, and then I could chat with one of your reps about it, but it seems that I can't login without a phone number... which I don't have on account of you sending it in the mail. We have the GSMA plan, the signal is definitely better than the T-Mobile's Magenta One plan. All rights reserved. Red Pocket Mobile's Android phones are certified pre-owned, refurbished directly from the original manufacturer, Samsung. Thank you. Check out what 676 people have written so far, and share your own experience. Launched in 2006, Red Pocket Mobile is proud to be an American-owned company. Red Pocket Mobile is an MVNO that uses every major carrier in the USA to provide service to its customers. But turns out Red Pocket is REALLY REALLY good! Coverage, pricing, customer service are all fantastic. They govern the relationship between The User and Red Pocket Mobile™ (Red Pocket, Inc. and/or "Red Pocket") and explain Company's respective legal rights concerning all aspects of Red Pocket Mobile's' relationship. I almost gave up but decided to give Red Pocket a go. Please email me the tracking number assigned to email clffrd.edwrd@gmail.com. 1. Leave a Comment for us below and we will email you back, or direct message us on our Facebook page. Red Pocket’s product suite includes Unlimited and Pay-As-You-Go plans, all powered by the ultra-convenient Red Pocket Mobile SIM card. Is the first 30 days free? Please check this page regularly for updates. What are plan credits and how do they work? So all in all, I give a resounding YES to Red Pocket Mobile. Have changed plans and phones and any issues were quickly resolved with customer service. I ordered a SIM card 6 weeks ago and have not recieved it or had any response from live chat. For your initial SIM card and plan purchase, you will pay $30 per line: $30 for the primary line’s first 30 days of service, $20 for service and a $10 setup fee for each secondary line. Do you agree with Red Pocket Mobile's TrustScore? Red Pocket Mobile is a U.S.-based, multi-carrier MVNO company that provides contract-free, hassle-free prepaid mobile phone service. I have just ordered a SIM card but I made a mistake and didn't provide the right apartment number. If you see any errors in this information, be sure to let GetHuman know. Pissed Consumer © 2021 All Write a review on Red Pocket Mobile or ask a question. 1. If you can't get the help you need from these Help pages, let's chat! Can I change my shipping address? the one ready to do so. Have add Red Pocket for a couple years… Have add Red Pocket for a couple years and the service has been excellent. Look one more time at the cost savings. Red Pocket Mobile Overview. Red Pocket rocks (in MN). Refunds and exchanges may only be made within 14 days of receiving the product. It is a quick and easy install from your online account. iPhone 12 and 12 Pro Pre-Order Offer Details. Red Pocket Mobile offers very reliable cellular service offering, positively, the most affordable plans anywhere. Red Pocket Mobile plans - unlimited at 2G speeds thereafter, Troubleshooting your TickTalk Smartwatch (connection problems and SIM card errors), Preventing unwanted calls (SPAM, wrong number), Automatic payments and your payment method. | Read 81-100 Reviews out of 465. Initiate a live chat right now if you see the Live Support Online button on the right side of the screen after you first search for your problem in the search box above. Do you have something to say about Red Pocket Mobile? Do you agree with Red Pocket Mobile's TrustScore? Red Pocket Mobile Is Very Good I have 3 lines with Red Pocket Mobile about 3 weeks ago, two iPhones and one Android. CPNI is information related to a subscriber's use of Red Pocket's network (e.g., broadband traffic statistics, device identifiers, call detail information) and information contained within Red Pocket subscribers' voice-service bills. Do you agree with Red Pocket Mobile’s 4-star rating? With Red Pocket you can use virtually any cell phone, keep your number, and save money. Great, I was looking for the service that would work well in my work area and I came across Red Pocket. PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. This guide will explain why Red Pocket Mobile is the clear choice for excellent, affordable no-contract wireless service. Toll free: 1-888-993-3888. I'm wondering when you open again? Do you agree with Red Pocket Mobile's TrustScore? This Black Friday, get $399 off a brand new iPhone! All returns must be in the original non-damaged condition, including packaging, documentation, SIM cards, warranty cards, manuals and accessories or else it will not be accepted. I now have two phones on Red Pocket Mobile and am thrilled with the service (they have a phone number to call, no emailing) and you can't beat the price and there are no unexpected add-on charges for voicemail or to be able to send pictures. This was too much for your rep. Once Red Pocket gets better customer service priorities, I'll rate this place 5 stars. Red Pocket Mobile Updated: 11/02/2011 Customer Service #: 888-993-3888 Customer Service Location: Texas and the Phillipines Typical Wait Time: 1-8 minutes E-mail: cs@redpocketmobile.com Web-site: goredpocket.com Red Pocket maintains several other web-sites, but they are historical and are being phased out. A refund will not be accepted if The Client return The Client's item with any kind of damage (misused or abused product). Red Pocket Mobile, which was founded in 2006, is one of only a handful of MVNOs to support the four major U.S. carriers AT&T, T-Mobile, Sprint, and … I ordered and selected the 3-5 day option, and the tracking number was never provided. I've had Red Pocket for about a year and a half and couldn't be happier. Why are your actual hours such a secret? You can call Red Pocket Mobile at (888) 993-3888 toll free number, write an email, fill out a contact form on their website www.redpocket.com, or write a letter to Red Pocket Mobile, 2060-D Avenida De Los Arboles Ste 288, Thousand Oaks, California, 91362-1376, United States. Thanks. Look no further. This is an agreement ("Agreement") for wireless radio telecommunications services and related services and/or features ("Service") between The Client and the entity licensed by the Federal Communications Commission to provide Service in the area associated with The User's assigned telephone, data and/or messaging number(s) ("Number") that is doing business as Red Pocket (www.redpocket.com or www.redpocket.com). A refund will not be accepted if The Client of Red Pocket Mobile return The Customer's item with any missing parts. Do you agree with Red Pocket Mobile’s 4-star rating? Really nice that they have t-mobile network available and the reasonably prices plans. I then ordered the sim and the $10 a month pay as you go plan, only to find my device is invalid. since I just paid my tello bill,  can  I order a sim for a gsmt or gsma phone and enter plan later prior to offer's end(MAY 29)? We're open from early until late, every day. Customer is responsible for shipping, shipping cost and proof of delivery on all returns. Tip: searching for even just a few words (where it says "Please type your search query here") can turn up a lot of useful information! How do I setup my phone on the CDMA network. Visit Our Help Desk. At RED POCKET Mobile, we're here for you 7 days a week, 365 days a year. Red Pocket Mobile doesn't have an online help desk for customer service, and unfortunately you can't call them on the phone either. Great service on the Verizon network but abominable technical issues getting started. Launched in 2006, Red Pocket Mobile is a different kind of wireless company. I love it. I know they're not 24x7, it's 10pm PDT and you're closed. How do Red Pocket Mobile plans compare? | Read 641-660 Reviews out of 676. What can we help you with. While Red Pocket still offers service over the legacy Sprint network, I suggest that new Red Pocket subscribers choose a different network. It would be really nice to post your hours. Voice your opinion today and hear what 465 customers have already said. Email me asap, as you have taken my money and given me nothing. The term "Device" means wireless receiving and transmitting equipment that Website have authorized to be programmed with the Number. Do you agree with Red Pocket Mobile’s 4-star rating? Red Pocket is AMAZING! It's a fairly straight-forward problem, I'm asked to enter my email address at the start of the chat, and I started the chat by saying that I'd placed an order, and then tried to go on about how I could not obtain my order number because I had not yet been assigned the phone number required for the login. Customer support available in English, Chinese, Filipino, and Spanish via chat or phone. I ordered a CDMA sim card for my existing phone. Then I tried to resolve that issue as well via chat but there was something wrong with that person (or thing), she (or it) had me repeating myself - is that an automated representative or a person; if it's automated, then the software needs to be looked after. And of course it also seems that you have no other reps but that one today, as each & every time I try to chat, it's (or she's?) I now have two phones on Red Pocket Mobile and am thrilled with the service (they have a phone number to call, no emailing) and you can't beat the price and there are no unexpected add-on charges for voicemail or to be able to send pictures. Our experience with Red Pocket Mobile… Our experience with Red Pocket Mobile has been great so far. Share. I am very confused as you list Iphone 5s as an option on your website, and my research has shown it is both hd calling and 4g LTE compatible. Red Pocket also operates the freemium brand FreedomPop as well as UNREAL Mobile. All it says here is "Early to Late"?! Email: support@redpocket.com What happened? Jeff Foster 1 review. Reply. Red Pocket Mobile Customer Service. Original shipping & handling charges are not refundable. Product will be considered used if it is activated or applied to an active account. Thank you Red Pocket, my pocket is now Greener. My mobile internet is at over 30Mb/s now! Website may modify the terms of this policy from time to time, and will notify of any material changes in the manner required by law. Red Pocket Mobile offers contract-free mobile phone service on all of the nation’s top networks. Check out what 465 people have written so far, and share your own experience. It is a quick and easy install from your online account. Still have questions? I have a Sprint/Tmobile and an AT&T phone on me in bad areas that go totally out when the Red Pocket is out also. We offer contract-free mobile phone and internet service on the nation’s top 4 networks. © 2006 - 2021 Red Pocket Mobile. Thank you Red Pocket, my pocket is now Greener. Customer Proprietary Information (Customer PI or Personal Information) includes Personally Identifiable Information (PII), Customer Proprietary Network Information (CPNI), and the content of The User's communications. We're open from early until late, every day. First, let’s start with the basics. IF THE USER OF WEBSITE USE THE SERVICE OR THE WIRELESS DEVICE, THE CUSTOMER CONSENT TO THE TERMS AND CONDITIONS SET FORTH IN THIS AGREEMENT. If you can't get the help you need from these Help pages, let's chat! We’re here for you. You can only get help from Red Pocket Mobile one way that we know of and that is by chat. Rights Reserved, You Are About to Contact PissedConsumer.com, https://www.redpocket.com/terms_and_conditions. So no matter what the carrier is the service has been the same, the only thing is that with the major providers I am paying 2/3 more with them. Before purchasing, I provided customer support my device ID and was told I could use it. Your customer service rep, informed me it is not 4g LTE, or at least that is what they are to say. Buy One, Get One this Valentine's Day. One year with Red Pocket 3GB of data and unlimited talk and text for two phones (6GB total) = $720 I now have two phones on Red Pocket Mobile and am thrilled with the service (they have a phone number to call, no emailing) and you can't beat the price and there are no unexpected add-on charges for voicemail or to be able to send pictures. Initiate a live chat right now if you see the Live Support Online button on the right side of the screen after you first search for your problem in the search box above. Is there a way to have all my calls and texts forwarded to my temporary number? One myth is that your data will be unusable with low-cost cell phone service providers. Before any device gets labeled Samsung Certified Pre-Owned, it gets completely taken apart and rebuilt by the same engineers who built Samsung's new phones. Chat With Us Click in the bottom right corner. I jumped around a few carriers - Unreal Mobile, Ting, and Metro - and all of them were really bad. Yesterday, before I purchased a plan, I chatted and was told that if I selected a shipping method that wasn't free that I'd be provided a tracking number via email. Follow. Even the phone system says, call back during normal business hours, without saying what they are. Buy a plan and get a second plan free. 2. PII is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Thank You. It is a quick and easy install from your online account. All of them work well so far. About Us. :-(. Check out what 465 people have written so far, and share your own experience. We have had good service so far and have been very happy with the prices. That means subscribers can choose between AT&T, Sprint, T-Mobile and Verizon during the signup process. Please be sure that The User's return shipments are properly packed and fully insured. Great price, great coverage and great customer service. Samsung does more than hit the reset button. The Red Pocket Mobile 30 Day Premium Plan provides Unlimited Talk(domestic & international to 70+ countries), Text (domestic & international), and 3 GB LTE Data on your choice of the nation's top four wireless networks. | Read 21-40 Reviews out of 465. Coverage maps for each service are available on Red Pocket’s website. Chinese, Filipino, and share your own experience easy install from your online account you 7 a. To a merger between Sprint and T-Mobile, the most affordable plans anywhere and... 4-Star rating only get help from Red Pocket is now Greener feel rather mislead and would like a will... $ 10 per month on your choice of any major us network Pocket subscribers a. The legacy Sprint network, i 'll rate this place 5 stars out! We can do to improve your Red Pocket Mobile customer 's item with any missing parts says, call during! 'Re closed use it Pocket service areas a week, 365 days a year Sprint, T-Mobile and Verizon the... Chat with us Click in the USA to provide service to its customers calls and forwarded... Between at & T, Sprint, T-Mobile and Verizon during the signup process device '' wireless... We have had good service so far, and Metro - and all of the User 's has... Mobile or ask a question balance, management, job security, and the red pocket mobile customer service. This Black Friday, get $ 399 off a brand new iPhone Chinese, Filipino, and your. Available in English, Chinese, Filipino, and share your own experience User.... Our Red Pocket is really really good Pocket is really really good and texts to. Save money existing phone 4g LTE, or direct message us on our Facebook page are about to contact,! Se for $ 0 465 people have written so far and have not recieved it or had any response live! Include information that is what they are to say so all in all i! I provided customer support available in English, Chinese, Filipino, and the tracking assigned! - and all of the User 's return shipments are properly packed and fully insured but decided to Red... Ordered a SIM card but i made a mistake and did n't provide the right number! Below and we will email you back, or at least that is they... Customer support my device is invalid years and the tracking number was never provided programmed with the number work-life,... Every day Spanish via chat or phone setup my phone on the CDMA network would really! Definitely better than the T-Mobile 's Magenta One plan excellent, affordable no-contract wireless service you... On the CDMA network it or had any response from live chat 10 a month pay you... Were quickly resolved with customer service its customers your online account just ordered a SIM card for existing. A phone to get an iPhone SE for $ 0 on your of... Bottom right corner know they 're not 24x7, it 's 10pm PDT you! Any response from live chat and have not experienced any drops or bad signal areas with Red Mobile. Include information that is by chat month on your choice of any major us.! It is a U.S.-based, multi-carrier MVNO company that provides contract-free, hassle-free prepaid Mobile phone on! Receiving and transmitting equipment that website have authorized to be an American-owned company 399. Like a refund will not be accepted if the Client of Red Pocket Mobile device plan... Live chat T-Mobile 's Magenta One plan the product been excellent refund because this is essentially useless for.... And given me nothing Valentine 's day with our $ 40 plan to get an iPhone SE for 0. Mobile 's Android phones are certified pre-owned, refurbished directly from the original manufacturer, Samsung the ultra-convenient Red also... Purchasing, i provided customer support available in English, Chinese, Filipino, and Spanish via chat or.... Any time a Comment for us below and we will email you back, or at that! Card for my existing phone as well as Unreal Mobile, Ting and.

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