The two coax terminals are labled "Cable In" and "Cable Out" but there is nothing engraved near these connectors - nor anywhere else on the back of the box. If all connections are working correctly and the signal from your provider is strong and the issue is still unresolved, you can bring it in to a repair shop to see if any parts need to be replaced. If you have questions about your services, we're here to answer them. is the coax connected to the cable in coax connector? This started about 3 weeks ago when I had a power surge in the house due to bad weather. You can press the box until the screen flashes. Also make sure to check the connections of any other external devices such as gaming systems, sound bars, etc which may be connected to the TV. The Comcast Cable Box is the device that connects your TV and Comcast networks to bring you all your favorite TV shows. Have an issue or a question search the site, Need help? Its wise to restart the process once again to see if things will be back on track. Other TVs in the house continue to work fine, no issues with my Internet connection. I have come across many people claiming that Xfinity Box says boot, and no action seems to work. Themescene.tv is NOT an internet, cable TV, Satellite or phone provider. If this is actually the first time you install cable TV in your house, you should make sure that the cable TV is activated. Box powered off and back on Displaying CAST than 1 PSt with Welcome displayed on the tv before the box then restarted, only to be stuck in the same loop over and over. If youre using a universal remote, try to program it with the code found in your TVs user manual. The box will begin the reboot process, which should take around two minutes. Check the Comcasts message to see whether some important notifications could be the reason for this error. Is there a menu above the frozen image? Pushing this button will cause the box to refresh without the need to unplug it. Getting Started Kit Installation Overview Videos and Guides. Just unplug it from the power outlet and wait for a while before plugging it back again. If this doesnt work, then proceed to the next step. To sync your cable remote to your Samsung TV, you will need to start by programming the remote to the TV. I know I had HD previously with my old box but I will check in and make sure everything is activated properly. To do so, you can find instructions in the Xfinity user guide. When you get PSt when turning the box on, it usually means that the box isnt receiving a cable signal. Or should I just forget this and stay with my old box? Maybe the box cannot work well because its not activated with Comcast. Take a look at your splitters etc and see if this cable outlet is running through too many splitters to lock onto a signal. The Official Time Zone of the United States is normally Eastern Standard Time (EST) and thats what your Comcast cable box displays. However, the issue could be more serious if you see any damages to the wires. Check to ensure the outlet and the power strip is working. That said, in most normal situations, it should only take a few minutes at the most. It is possible we may need to get you a new cable box. If your Xfinity cable box is stuck on boot, it usually means an issue when going through its startup process. This cookie is set by GDPR Cookie Consent plugin. The cable goes through a one-to-three splitter where it enters the house. This thread has been locked by the moderators of r/Comcast_Xfinity, Welcome to the Xfinity community! After that, try restarting the box and see if the issue will be solved. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. The technical team will take care of the mishap and restore things to normal. If the front panel shows 8888 for more than 3 seconds, turn off the TV Box, disconnect the power cable, put it back in, and turn it on again when the time appears on the LCD screen. There are several other solutions, but this is the most viable method. If the batteries are not working, the remote may not be able to change channels. Finally, if these steps do not work, contact an Xfinity customer service representative. What are Apple Podcasts Subscriptions and Channels? These were wired when the house was built, no way to tell if there is another splitter along the way or where it might be if there is one. Ill have to look into that. Anaheim. When it freezes again, push the Xfinity button. Before we help you solve some of the issues with Xfinity Box, let me share some information about common problems with TV Boxes and their possible solutions. Changing the settings on your modem and access point. If none of these methods work and you are still having trouble with your channels, then you may need to contact your cable or satellite provider to see if there are any outages affecting you. To send a private message, please click the chat icon next to the bell in the upper right corner. . We look forward to hearing from you! 4. Yes I rebooted the system multiple times. Xfinity has a great cable TV service, and although most of the people in my household had moved over to online streaming, I kept my Xfinity cable connection around if I ever wanted to watch something on TV. The box will show the Booting message again. Your email address will not be published. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I went through a few posts on Xfinitys user forums and read up on the cable boxs manuals and other documentation to see how the device worked and understand how I could go about fixing it. On , Comcast NBCUniversal announced that it would acquire DreamWorks Animation for $3.8 billion. Switch your TV to the correct input. After following the instructions to check connections and manual powering off the box at the power source multiple times the box continued to restart on boot up. If all the steps shared above cannot solve the issue at hand, then you can call Xfinity. How do I handle this? Heres your ultimate troubleshooting guide. what is the model of the 'old' box that works? However, when there are conflicts in scheduling or other time zone related issues with an upcoming event, a PST comes into effect as well. If this is not the case, then there are chances that the box has bigger issues. Thanks, Lisa, Cox Support Forums Moderator, TV Forum requires membership for participation - click to join. Reconnect the cable to the outlet after 30 seconds. Exact same error. However, this mainly comes as part of your Home plan subscription and covers many of the TV requirements. I have experienced a similar problem. Depending on whether you have cable or an antenna, the steps may be slightly different. If it does, go through the process and the channels should come back. The box is on, light is on, and shows the time on the front after going through the couple errors. To begin, find the cable-to-wall connection and twist it to the right as far as it will go. Highlight the specific message and eventually click Ok on the remote. Check your user manual or search online for specific instructions on how to reset your remote. We also use third-party cookies that help us analyze and understand how you use this website. So, how can you resolve the problem? If you cant find your power cord, reset your cable box by following these steps: Switch on the cable boxs power. It has been in this state all day, i dont know if this time was due to another surge or not. The most common way to refresh a Comcast cable box is to unplug it from the wall outlet, wait for fifteen seconds, and then plug it back in. When you get PSt when turning the box on, it usually means that the box isn't receiving a cable signal. However, it features several additional benefits that make it stand tall in a pool of competitors. Since your screen is most likely going to be frozen when its rebooting, the best way to restart it is to simply unplug the power cable and leave it out for a minute. Sorry, I probably should have been a bit more clear about that part! 5. Case Error on X1 DVR It is a troubleshooting step to rule out your equipment if it isnt communicating outside of the home. If there are any outages, you will get a red symbol to indicate that. Test the remote to see if it is now working with your TV. It should be a recessed button that should be labeled reset that youll have to press and hold. For that reason, I recommend checking for outages before you think of doing anything else, such as restarting your Xfinity Box. Next, locate the location where the cable joins to the equipments back. Click the notepad and pen button. All you have to do is sign in with your Xfinity username and password. The reset button on most models of the Xfinity cable box can be located behind the box. Press and hold the TV mode button for approximately 6 seconds, until the red LED indicator light stays on. I went through all the trouble shooting instructions once again as well as trying to unplug it for 30-45 minutes as I did the last time only to not he so lucky. Press the menu twice using the Comcast remote and go to the setup button and eventually click OK. You will find some settings for the message indicator, turn it off, and exit the menu. To fix this, try holding down the Setup Button on your remote and entering the number 9-8-1.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'remodelormove_com-banner-1','ezslot_15',157,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-banner-1-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'remodelormove_com-banner-1','ezslot_16',157,'0','1'])};__ez_fad_position('div-gpt-ad-remodelormove_com-banner-1-0_1');.banner-1-multi-157{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:15px!important;margin-left:auto!important;margin-right:auto!important;margin-top:15px!important;max-width:100%!important;min-height:250px;min-width:250px;padding:0;text-align:center!important}. As previously noted in this discussion, RDK 03003 indicates that the box in question has a poor (unusable) connection to the Comcast network. An issue like this can happen if the cables that the box uses arent connected properly or are damaged by general wear and tear. I have come across some users claiming their Xfinity Box shows boot and then turns off after plugging it in a new room. According to Comcast spokesperson Joan Hammel, services were completely restored between 7 p.m. and 8 p.m. Sunday, after being down for more than 12 hours in some locations along the MacArthur, A massive internet and cable TV outage hit Comcast Xfinity subscribers early Tuesday across the US, affecting many states.
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