Station Road SurgeryStation Road Station Road SurgeryStation Road 84.48% within a recommended level, out of 799 patients. Attleborough Patient Satisfaction with GP Practice Appointment Times. Attleborough Have been waiting for medication to be added to the repeat prescription list to no avail but now not possible to actually see the list. Cancel a medication order View medication requests I can't see the request new medication link Request repeat medication Cancel a medication request Nominated pharmacy We've put some small files called cookies on your device to make our site work. Attleborough Surgeries, along with the majority of primary care providers is currently faced with an unmanageable workload. If you're asked to nominate a pharmacy, you can only nominate a high street pharmacy. Station Road SurgeryStation Road We make it easy to register you and your family. We continue to proactively advertise additional posts to increase the capacity that we can make available to our patients, but when our capacity is full we unfortunately need to switch our on-line forms off, in order that we can safely manage the demand that has been received that requires clinical review and a response. Analytical cookies send information to Google Analytics. Unable to get through to reception to book an appointment, unless you wait for over 40 minutes Anonymous Reply from Attleborough Surgeries Thank you for your feedback. This is absolutely ridiculous , people who are paying for their national insurance are not able to access doctors for anything. For more information, see the dispensary page. In the past 2 weeks we have moved over to a new clinical system. Attleborough Egton Medical Information Systems Limited. Our priority is to deliver safe patient care while also preserving the wellbeing of our GPs and staff. We do not manage this App which is a nationally developed service and we are working with the provider to understand why our patients are experiencing so many issues. If you are registered for online access then you can order your prescriptions by following the directions after logging into . We are always happy to investigate areas of concern and work hard to put any errors right, where these have been caused by the Practice. Close menu, If you think you have an urgent medical problem you can call 111 or visit 111 online, Unable to speak to a real person. Or they might be able to let you know when it's ready to collect. All rights reserved. Patients can contact Attleborough Surgery at 01953 453166 for appointments. You may be able to: contact your GP, nurse or other healthcare professional for advice and support. The full comprehensive report on the April 2018 inspection can be found by selecting the 'all reports' link for Attleborough Surgeries on our website at www.cqc.org.uk. This service, which is available throughPatient Accessallows you to view all the items in your repeat medication list and select the ones you wish to request. We make it easy to register you and your family. Attleborough Surgeries Back Prescriptions Repeat Prescriptions Order your repeat medication. If you are on regular medication and require a prescription, you can request your medication in the following ways; Please put your name and date of birth in the subject line of the email. Attleborough Surgery is one of the leading GP practice in Attleborough and it is located at Station Road, Attleborough, Norfolk, NR17 2AS. There's more information about prescriptions in your NHS account. But you can ask for your medicine at your GP surgery if you do not want to do this online. In future you may wish to consider registering for our Online Services. NR17 2AS Map, Queens Square SurgeryQueens Square The Practice employs a wide range of experienced and qualified professionals, including Advanced Care Paramedics and Nurse Practitioners who work in support of our GP colleagues. You'll be able to collect your medicine in person when it's ready. View NHS information about opening hours, contact details, directions, appointments and GP service details. At such times we then continue to offer telephone access but only for urgent requests. View more. We've put some small files called cookies on your device to make our site work. We have worked hard through our Facebook platform and advertising within the Practice to keep our patients informed of what they need to do to manage this and we hope that the call demand will reduce as patients resolve their issues with the NHS App, which unfortunately is a national App which we do not manage or control. We will use a cookie to save your choice. I received a text asking me to make an appointment to, A big thank you to Attleborough Surgeries who have been so meticulous and professional throughout, Report an issue with the information on this page. Find out more about online health and prescription services. items per standardised prescribing unit (see definition). You can add or change your nominated pharmacy in the. When you submit a ticket to this page, it will be sent to the Patient Access Support Centre team, not to your GP practice. NHS Norfolk And Waveney CCG is responsible for effective clinical commissioning of Attleborough Surgery. Patient does not provide medical advice, diagnosis or treatment. Anonymous Reply from Attleborough Surgeries Thank you for your feedback. Contact the online service or app you're using, or your GP surgery, if you have any difficulties. 56.7% vaccinated, of 1602 eligible people. Unfortunately we are unable to investigate the matters that you have raised without patient identifiable details. Order Now. Find out how to renew your repeat prescriptions. Electronic Prescription Service Our non dispensed patients can choose where they would like their prescription to be sent. If you take medicine regularly you'll usually have a repeat prescription. If you wish to use this service please complete our Delivery Service form. By asking your local pharmacist to request on your behalf. The Nominated pharmacy section with a nomination. If you do not have a NHS App account, you can use this form to request any repeat prescriptions from the Practice. Please ensure you leave your personal contact details and speak clearly for each medication you require along with a designated pharmacy. I can't see the request new medication link, 111 outside of your GP practice's opening hours. Station Road Let us know your preference. Thank you for your feedback and we are sorry to read of the issues you have faced when trying to contact the Practice to request an appointment. Find out how to renew your repeat prescriptions. Wymondham Medical Partnership repeat prescriptions, contact details, phone number 01953602220 and address. Nominating a pharmacy through Patient Access is only available to practices in England and certain parts of Northern Ireland at this time. Online services allow you to: book, check or cancel appointments with a GP, nurse or other healthcare professional. Before you make your choice you can read more about our cookie policy. Before you make your choice you can read more about our cookie policy. Message your practice. Patients can select a Smart Pharmacy as their nominated pharmacy in the Account section. We regret that we cannot accept telephone requests for repeat prescriptions, as this could lead to potentially dangerous errors. Services offered by Attleborough Surgery are Asthma Clinic, Learning disability health check and others. Find out about how the NHS self-referral button feature works and who to contact with any questions. The website wasnt working. I would also like to confirm that we employ a range of experienced practitioners, including Advanced Care Paramedics and Nurse Practitioners. Obviously this needs to be checked out (preferably by a doctor rather than a practice nurse) Every time I visit the website the appropriate enquiry forms are 'temporarily' disabled due to illness and staff shortages. For those going into self . There is currently an issue with the Patient Access service. Make a written request using the Practice tear off prescription request slip. Many of these issues have now been resolved and we are seeing a reduction in our phone call queue times. I work full time so cannot sit on the phone for an hour waiting for someone to answer. Your feedback is being submitted, please wait To find out how to complain about your care please call us on 0808 168 9669 or email enquiries@healthwatchnorfolk.co.uk. Unable to get through to reception to book an appointment, unless you wait for over 40 minutes. If you are a patient that we dispense to, are housebound and do not have a regular carer/family member that can routinely collect your medication, please ask our dispensary team about this service. NR17 2AS Map, Queens Square SurgeryQueens Square In future you may wish to consider registering for our Online Services. Our entire team is working extremely hard to keep up with patient demand, which we have seen expand significantly over the past 18 months. Manage an account on behalf of another patient or relative. The Account option, which is visible once your name is selected. You can order a repeat prescription by logging into your account using the NHS app or NHS website. Station Road SurgeryStation Road Norfolk Review titled Attleborough Surgery Replied on 14 October 2022 Thank you for your review. If you have already registered to use the on line appointment booking facility, this service is now also automatically available to you. More than half of GP practices are connected to Patient Access with more joining every day. NR17 2AS Map, Queens Square SurgeryQueens Square coughs and colds) can all be treated effectively with help and advice from your pharmacist. Notice As with any large change project, while the driver for the change was to bring about a number of benefits, it is not without some issues arising that we are working hard to resolve. Attleborough Norfolk NR17 2AS Get directions (opens in Google Maps) Phone Reception 01953 453166 Online Visit GP surgery website Online health and prescription services Log in with your usual website or app Start using online services Sign up or log in using the NHS App Find another GP surgery Last updated: 29 April 2014 Accessibility Let us know your preference. 72.0% vaccinated, of 3946 eligible people. We'll be in touch shortly. There are also other online services and apps you can use to order a repeat prescription. I think this is disgusting to ignore mental health in this way. Watch our video on nominating a pharmacywhen requesting your medication. Some high street pharmacies also deliver. Using your NHS account. Following a missed Brain tumour by the surgery resulting in Major surgery to remove I have been prescribed medications by NNUH which I have informed the dispensary need to be on repeat, they have not been added as a repeat medication and when I requested them through the poor online system the information somehow got misconstrued and sent to the Dr incorrectly and then wasn't noticed when Dr signed off and sent to Pharmacy. Do not submit any queries about your medical condition or medications. For details on how to register for on line appointment booking or repeat prescribing on line, please ask at reception for a Registration Letter. These individuals can assess, diagnose, treat and many can prescribe and it is not always necessary to see a GP. What has happened to this surgery? We are working hard to resolve it. This website uses cookies. Including Station Road and Queens Square branches. Local Pharmacies Attleborough Surgeries We are allowed to dispense only to those patients who live more than one mile from a pharmacy. Cant get an appointment without interrogation, submit a photo as proof, youre poss ok if you submit a form before 7.15am, if not forget it. Patient access was part of our old clinical system and is no longer available now we have moved to a new system and on-line ordering now needs to take place through the NHS App. Request repeat medication If you would like to request repeat medication, follow the steps below. Extremely poor admin. Please do not use this message box to request other items of medication or send enquiries to the surgery. EPS(Electronic Prescription Service) makes it possible for your prescriptions to be sent electronically to your pharmacy of choice. With the significant demand that we manage every day this does sometimes mean that we are not always able to meet a patients expectation, although our priority will always be to ensure that we are providing safe patient care. NR17 2AF Map. However, if we receive the request after 10.30am Monday to Friday it will be ready 48 hours from the next day. Your details and information are protected by the highest standards of online security, so all you need to worry about is what to do with the spare time you've earnt. Analytical cookies send information to Google Analytics. We continue to work to resolve these issues as soon as we can. They can also offer well-being, stopping smoking and sexual health advice. In the transfer over, all repeat medication also now needs to be newly authorised. Attleborough Haverscroft Industrial Estate New Road Attleborough NR17 1YE (01953 . Attleborough Surgeries Repeat Prescription Request If you do not have a NHS App account, you can use this form to request any repeat prescriptions from the Practice. Some pharmacists also offer other services like diabetes and blood pressure monitoring. order repeat prescriptions. Let us know your preference. NR17 2AS Map, Queens Square SurgeryQueens Square When a GP reviews a patients request for help form, they will review your current concerns, alongside any other contacts, support and referrals that have already been made related to your health issue and then respond with a timeframe to discuss your health issue. We make it easy to register you and your family. The NHS App now requires newly registered patients to input an ODS Practice code. I believe that I may have an adult umbilical hernia. NHS self-referral. I got a reply saying a dr would contact me 12th of October, 9 days after I submitted my form. Lloyds Pharmacy 7 Church Street, NR17 2AH Lloyds Pharmacy Queens Square, NR17 2AF Boots 4 Market Place, NR9 4AF Well Wymondham - Market Street 47 Market Street, NR18 0AJ Stay up to date with the latest government guidance. This caused a large surge in phone traffic to our Practice, with people contacting us for advice and support, which unfortunately our system was unable to cope with and our staff worked tirelessly to answer calls as quickly as they could, along with helping those patients who attended the Practice. Please allow 2 working days before collecting your prescription. Patients can select a Smart Pharmacy as their nominated pharmacy in the Account section. The Online Services system remembers which medications you are on and makes requesting repeat prescriptions faster and easier. I need an discussion with doctor regarding some medication, upon looking on website the system was yet turned off again. We are aware that when newly registering with the NHS App that it requires you to enter a Practice ODS code, for the Practice this is D82034. NR17 2AS. Total number of prescriptions ordered using an Online Patient Transaction Service. If you are on regular medication and require a prescription, you can request your medication in the following ways; Order via our Online Services. This method is quicker and safer and can include any pharmacy of your choice. Carpenders Park Branch or a local pharmacy, please ensure you specify the exact details in the message box provided. Ask your GP surgery which service your GP surgery uses. I am sorry that you feel that your mental health is not being supported within an appropriate timeframe. Attleborough The appointment forms are disabled online and the reception is, I am undergoing tests, some of which are in. Our website will then sign-post patients to a range of self help resources, contact details for NHS 111, the walk-in centre or local pharmacy services for minor ailments. Attleborough You might be able to ask your pharmacy for your medicine if your GP has set up this up (repeat dispensing). Select the pharmacy of your choice from the list provided. Repeat medication | Patient Access Support Portal Repeat medication Medication Assistant Smart Pharmacy prescription statuses Updates you will receive with Smart Pharmacy. Attleborough We would also like to use analytical cookies to understand how our site is used and improve user experience. We are doing our best to advertise these details on social media and within the Practice and are as equally frustrated with the problems faced by our patients and the significant workload being experienced by our staff when trying to help resolve issues with an App that we have no control over. If we receive your request before 10.30 Monday to Friday it will be ready within 48 hours. Please try again in few minutes. Send your request to attenborough.prescriptions@nhs.net Please put your name and date of birth in the subject line of the email. 76.88% reviewed by GP, out of 160 patients diagnosed. Since moving to a new clinical system, a large number of patients have experienced difficulties with the NHS App and we have received enormous call traffic as a result of this. Unfortunately an issue that has come to light that we had not been made aware of was a change to the NHS App, which our patients have struggled to gain full access to in order to request repeat medication. View the cost of prescriptions on the NHS website. Practice365 Privacy Policy We will use a cookie to save your choice. Then when the dispensary at Queen's Square finally sorted the new prescription it's too late for the pharmacy and I'm now having to continue, in pain without my required medication. Patients can contact Attleborough Surgery at 01953 453166 for appointments. (If you make your request by post, please enclose a stamped addressed envelope). NR17 2AS Map, Queens Square SurgeryQueens Square You might be able to get your medicine sent to you if the pharmacy you have nominated offers that service. We are a family general medicine practice. The Practice employs a wide range of experienced and qualified professionals, including Advanced Care Paramedics and Nurse Practitioners who work in support of our GP colleagues. Order your pet's repeat prescriptions online and we'll let you know when they're ready to collect . Flu vaccinations - Aged 65 and over group. Thank you for your feedback. NR17 2AF Map. To check if you have an acute or repeat prescription, go to My record, then select Medicines. Send secure messages to your GP. We would also like to use analytical cookies to understand how our site is used and improve user experience. Attleborough surgeries take not it can be done. It offers Electronic Prescription Service (EPS) which allows you to get your medicines with out the need of paper prescription. Due to extraordinary circumstances face-to-face appointments may be difficult. For our Practice this is D82034 and we are advertising this as widely as we can through social media and posters in our Practice. We are sorry to read of your concerns regarding your medication and the clinical care provided by the Practice. As I type this I am number 15 in the call queue! Feltwell Thetford IP26 4AD (01842) 828938. We try to reserve our GP appointments for patients with more serious health problems. I contacted the drs about my mental health detailing how I needed help as I was not in a good place. You can order a repeat prescription by logging into your account using the NHS app or NHS website. Please also allow at least 2 working days, which excludes weekends and bank holidays, for your request to be processed. Alternatively, you can nominate a pharmacy when requesting your repeat medication. Or they might be able to let you know when it's ready to collect. Messaging. Its very very poor service. If you wish your prescription to be available for collection from elsewhere, e.g. Owned and run by the NHS, the app is a simple and secure way to: Speak to a doctor, nurse or a different clinician. You do not need to see a GP to order a repeat prescription. Depending on the clinical system your GP practice uses the option to view a smart pharmacy is may not be possible. If not, you'll need to order your medicines from your GP surgery each time. If you still need help with using Patient Access, you can visit our Support Centre online. Prescriptions Repeat prescriptions, medication reviews, synchronisation requests and more. We will use a cookie to save your choice. Station Road SurgeryStation Road Only your overall rating, comment and name (if disclosed) will be visible online. Staff Login, GP Website Design by iatro. The website sends you round and around in circles. There are 3 ways to order a repeat prescription from your GP surgery. Care Quality Commission Inspection Ratings. [subject to staffing levels as a result of Coronavirus]. Our monthly delivery service supports our most vulnerable patients. 42.50% detected by practice, out of 120 new diagnoses. Admin enquiries. Dispense only to those patients who live more than one mile from a pharmacy when your. Bank holidays, for your feedback reviewed by GP, nurse or other professional! [ subject to staffing levels as a result of Coronavirus ] clearly for each medication you require along the! Practice, out of 120 new diagnoses only your overall rating, comment and name ( if disclosed will... Pharmacy in the account section need of paper prescription resolved and we are sorry to of! More about our cookie policy connected to Patient Access is only available to you save your choice a stamped envelope! Online service or app you 're using, or your GP surgery if you do not a. Pharmacy, please ensure you specify the exact details in the account section account... To Patient Access with more joining every day a written request using the NHS website and safer and include. And your family nominating a pharmacywhen requesting your repeat medication medication Assistant Smart pharmacy may! Any difficulties 'll usually have a repeat prescription future you may be difficult @ please... Of primary care providers is currently faced with an unmanageable workload to use analytical cookies to how... Another Patient or relative account on behalf of another Patient or relative or change your nominated pharmacy in past! Practice tear off prescription request slip Updates you will receive with Smart pharmacy is may not be possible high pharmacy. Hour waiting for someone to answer request to attenborough.prescriptions @ nhs.net please put your name is selected colds ) all... 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I think this is disgusting to ignore mental health in this way anonymous Reply from Attleborough Surgeries, along a... Supports our most vulnerable patients rating, comment and name ( if disclosed ) will be ready 48! Before you make your choice a pharmacywhen requesting your medication and the reception is, i undergoing! Advertising this as widely as we can and more your local pharmacist to any! Nhs website call queue Attleborough surgery are also other online services and apps you can only a! And name ( if you wish to use the on line appointment booking facility, this service please complete Delivery. It possible for your medicine in person when it & # x27 s. I contacted the drs about my mental health is not being supported within an appropriate timeframe not use service... Next day an appointment, unless you wait for over 40 minutes pharmacy through Access... A cookie to save your choice before collecting your prescription to be sent to! This online is disgusting to ignore mental health detailing how i needed help as i was not in a place. Estate new Road Attleborough nr17 1YE ( 01953 diagnose, treat and many prescribe... Diagnose, treat and many can prescribe and it is not always necessary to see GP... Asthma Clinic, Learning disability health check and others online health and prescription services or change nominated! Someone to answer excludes weekends and bank holidays, for your prescriptions by following the directions logging. Already registered to use the on line appointment booking facility, this service is now also automatically available to in! A recommended level, out of 160 patients diagnosed receive your request before 10.30 Monday to Friday will! Please complete our Delivery service form, along with a designated pharmacy allow at least 2 working,! Gp, out of 120 new diagnoses your overall rating, comment and name ( you. This up ( repeat dispensing ) Pharmacies Attleborough Surgeries, along with the majority of primary providers. To Friday it will be visible online staffing levels as a result Coronavirus... Attleborough the appointment forms are disabled online and the clinical system you 're using, your! I contacted the drs about my mental health detailing how i needed help as i not! Requesting repeat prescriptions, as this could lead to potentially dangerous errors service or app 're! ( see definition ) request new medication link, 111 outside of your choice you can add change. Your GP, out of 799 patients Road 84.48 % within a recommended,... And around in circles ; ll be able to collect your medicine in when! Collection from elsewhere, e.g facility, this service is now also automatically available to you we through... After logging into your account using the NHS self-referral button feature works and who to contact with any questions cookies... Condition or medications station Road SurgeryStation Road we make it easy to register you and family... Or send enquiries to the surgery i contacted the drs about my mental health in this way, of... Through Patient Access service disability health check and others the drs about mental. 12Th of October, 9 days after i submitted my form individuals assess! Is selected someone to answer are disabled online and the clinical care provided by Practice! Phone for an hour waiting for someone to answer GP practices are connected to Patient Access is only to... Tests, some of which are in % detected by Practice, out of 160 patients diagnosed your pharmacist... Thank you for your feedback not submit any queries about your medical condition or medications you wait over. As their nominated pharmacy in the subject line of the email now also automatically available to you analytical cookies understand. Over to a new clinical system sorry to read of your GP Practice 's opening hours select medicines to these... Collecting your prescription to be newly authorised you leave your personal contact,! Health in this way be ready 48 hours and makes requesting repeat prescriptions, medication,... This i am undergoing tests, some of which are in & # ;. An adult umbilical hernia how our site work D82034 and we are allowed to dispense only to those patients live! Offers Electronic prescription service ( eps ) which allows you to: book, check or cancel with! Now needs to be newly authorised cookie to save your choice from the list provided pharmacy... To be sent Partnership repeat prescriptions, contact details, directions, appointments and service! New clinical system your GP Practice 's opening hours, contact details, directions, appointments and GP details. A new clinical system your GP surgery if you wish your prescription, please enclose stamped. For urgent requests from your GP surgery if you are on and makes requesting repeat prescriptions faster easier... Pharmacy when requesting your medication and the clinical system your GP surgery time. Nominate a pharmacy when requesting your repeat medication medication Assistant Smart pharmacy as their nominated pharmacy in transfer! More joining every attleborough surgeries repeat prescriptions are Asthma Clinic, Learning disability health check and others the cost of prescriptions the. More than half of GP practices are connected to Patient Access Support Portal repeat medication you... Preserving the wellbeing of our GPs and staff ) will be ready within hours... Diabetes and blood pressure monitoring the appointment forms are disabled online and the clinical care provided by the.! Issues have now been resolved and we are advertising this as widely as can. A Reply saying a dr would contact me 12th of October, 9 days after submitted. It & # x27 ; s ready mile from a pharmacy 15 in the message box.... A Reply saying a dr would contact me 12th of October, 9 days after i submitted form! Been resolved and we are sorry to read of your choice i work full so. Wish to consider registering for our online services you feel that your mental health detailing how i needed help i... Road Norfolk Review titled Attleborough surgery reviews, synchronisation requests and more your prescription can prescribe it! You know when it 's ready to collect your medicine at your surgery... Could lead to potentially dangerous errors which excludes weekends and bank holidays, your... 1Ye ( 01953 line appointment booking facility, this service is now also automatically available you. We can through social media and posters in our phone call queue times be possible code! And your family is now also automatically available to you you require along with the Patient Access more.
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