Okay, so you listed an item that is not on Mercaris prohibited items list and ensured your listing details are accurate then you should: Got a sale? Mercari is indeed a safe and secure platform for credit cards as it processes all payments through fully secure, compliant, and rigorously audited payment systems that are recognized by financial regulators all over the world. I do not have another account. I just sold my first item on there, an 800.00 ring and they buyer says they didnt get it, but I sent it by certified mail and I contacted the US postal inspectors who are investigating it. So yes they do take the money before you rate the seller. I went through paypal to get my money back. Placed an order, received a tracking number and a few days later received a message saying my package had been delivered. If youve received a fake, counterfeit, or not the same item as described in the listing, Mercari allows you to request a refund within 3 days from the delivery date. However, there are possibilities of getting scammed by buyers/sellers if you fail to do your due diligence before dealing. It's easy to list but very hard to get views. If I don'tacheive that this time, I will tae steps to make a complaintagaistyoou the Better business Bureau. Good Luck to you. You can disput the rating since it was a fraud transaction should be easy to do just Call or message them through Ebay App . On-Line Stores . Thats actually too bad, because it would be great if there were other, better alternatives to eBay. Providing valid tracking details are also important in case the buyer opens an unnecessary dispute against you claiming of not receiving items but youve actually shipped the items. Mercari sends you a message upon receipt telling you to confirm and rate but they do not tell you the rating will nullify any warranty / refunds. Cant get a hold of Mercari via phone nor chat. Again MERCARI IS NOT SAFE. The author should link to law firms that cover class action or help put people together whove been wronged and their money withheld. unfortuntatly you just have to suck it up and with more ratings it will fade. The report also shows that American households are . This has been the continued statement from them when I reach out- cancel the dispute or the account will be canceled, till then the account is frozen. This article leaves out the most alarming scam of them all mercari scamming so many sellers out of their money from the goods theyve sold!! I buy through Marcari & have purchased many items ( womens clothing, shoes & accessories ) over the past 3 years. . Nothing another read through wont catch. On November 23 I sent Mercari a message asking them to release my funds that I earned previously which had nothing to do with my case. Stay away from the site or be aware you have ABSOLUTELY no protection or help and will be out your money and item If anything goes wrong !! Mercari has a very unfair ratings system and now has refused to remove unwarranted and bad reviews. I don't expect my buyers to rate, nor do I care if people rate right away, but when they do, I always leave good reviews no matter what. You can also call eBay's toll-free customer support number: 866-540-3229. I understand that the resolution or answer given does not favor your end for now. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Pretty much the same thing. Mercari i. Never used Mecari but had two fraudulent items charged to my card. And obviously, not doing so will certainly result in scams and other issues. Read full review of Mercari and 1 comment. [protected] Please, let me know in the comments below. My son does not have his item or the payment for it. A Chinese woman with the PO BOX address bought a laptop from me and lied to me about receiving the item. Its an unfair practice in my opinion. is the faulty one and refused to refund me the total amount of $28.32, This is my transaction below. 140. There is a scam in process. Seller On June 9, 2020, I was searching online for a Louis Vuitton Artsy MM Empreinte Black Leather Handbag. on the condition that I also purchase a $75 signed CD from them. On the other hand, if the product is as described in the sellers listing and the buyer confirms the order then both parties rate each other, and the payment is released to the seller. I also shop on eBay pretty often I was swindled and scammed. I would not do business with them even if I could save a ton of money. Ive stopped buying or selling on Mercari. yep, something is not right. Describe if there are any drawbacks to your item. Then, if no return confirmation, releasing the funds to the seller. BUYER BEWARE! Its DEFINITELY NOT WORTH IT for any Decent Seller. Mercari does take a percentage out so they deduct that and the shipping from what is made right off the bat. It would not power up. I received confirmation email. This will surely increase the credibility of your complaint. Both parties should keep some of these commonly prohibited conducts in mind: In the event that you engage in any of these prohibited conducts, your account may be suspended or terminated. Remove seller RRCLOSET from selling. Sheridan Wyoming . Mercari Terrible. It is recommended to buy from sellers with verified profiles who has been a member of Mercari for at least a year. For more details, visit Mercaris shipping page. Until I proved I had stopped the dispute my account was frozen. Their product just needs to be believable for 3 days. The seller cancelled the sale a week later. He was so thankful and happy about the news. So they have denied my return and refund request. when i first started using mercari, a woman bought a wallet from me on a sunday. The returned item, of course, never materializes. But Im good too with sales at least, it wont effect me too much but some buyers expect too much. Also what I think is super strange is the address looks super familiar to someone I had sold to in the past. 6mo. They said they couldn't remove it but would have the higher ups look at it. I got back an email written personally by customer support, saying they agreed the woman was a liar and the review was unfair but there was still nothing they could do because of the review policy. Your experience can help others make better choices. There's gotta be some way to dispute this right? So, I purchased the ring once again. Where in the article and comments do you see anything that would cause you to come to your conclusion? The app restricts user meet-ups, requiring sellers to ship all items to buyers on the platform. New tracking did not show up, so emailed again. This is the first time purchasing on your site. After 15 minutes of being on the phone with them, no resolution was made. Direct deposit is free if your transfer amount is over $10. You cant even speak to a live person. Overview. I can understand Mercari rules of not adjusting rating or deleting to create transparency between sellers and potential buyers, but there are unreasonable people out there and it's unfair to sellers, especially new sellers. These people who fenced have felonies for theft. Thanks again Benjamin and everyone! Both of these sellers have excellent ratings : /. Then Mercari pushed through a rating that I didnt give, then finalized the sale and sent my money to the seller without resolution to the missing part of my sale. Mercari fucked me over I had proof I was sold fraud shit and they just laughed and walked away with my money. Then I tried contacting them again through their online help center and an error message is displayed. I informed Mercari, who sent me an email, late on a Friday night requesting photos from every possible angle. I received synthetic hair today not worth more than $10. ', Press J to jump to the feed. The second time the buyer canceled it on the 3rd day but no reason provided. And the seller, who has obviously broken all of Mercaris rules, is still being allowed to sell items on Mercari. Item #Home > Home Once a sale is made, Mercari holds the sellers payment and takes. I sold on Mercari 24 years ago. Go to the Order Status page for the transaction 2. Im gonna add this issue to my App Store review, maybe if enough of us are outraged theyll add a feature. I wish I had seen these reviews prior to ordering from this site. I have unsubscribed three times( documented). Mercari's Help Center has all the answers you need about buying and selling on our mobile marketplace app. The highest number of complaints go to scams and poor dispute resolution. I sold a lady a 100 dollar plus la mer foundation which was brand new and not used, for less than half price since its second hand. 4 days is super fast to get something! Oanh Nguyen. You cant write a review until you confirmed receipt. I have only 10 reviews on Amazon out of 3,000 sold items. Down to the fact they removed my item and personal note and placed a disgusting pair of used shoes on there. I explained my case to Mercari and they sided with the buyer. . Consumers complaining about Mercari most frequently mention customer service, credit card and phone number problems.Mercari ranks 419th among Marketplace sites. This is a situation of returns abuse per policy and I was not grandes any protection. Always buy from sellers who uploaded multiple photos of their item from different angles and the images appear to be real. Mercari itself is not a scam. This will be my first-time. How do I sign up? I just gave up after a couple of back and forth messages, but maybe I should have kept writing to them until they changed it? Mercari used to be pro active of their sites, now Im seeing lots of fake items, like Louis Vuitton, Chanel, Gucci bags and watches. At least one of them has been relisted at a higher price. I had this similar problem happen to me once before with Mercari and I wish I should have learned my lesson the first time. They are laughing all the way to the bank! Whenever a seller lists a prohibited item, it will be against their Terms of Service regardless of whether the seller acted intentionally or not. I then saw they relisted the same item with a 20% discount. I do love eBay money back quarantine , but I never sale on eBay only as a buyer It was a fair price at $170 and some change. Leave a comment so the seller knows how they did Note: All sales are final after a transaction is rated. Mercari makes money off sellers items but they hide the rating of buyers before they allow sellers to rate and hide the rating from sellers.. they encourage sellers to write a bad review and rating . Hey I'm Arslan, the guy behind Ecomsay. If they wont ship, Seller Walker should have been banned from selling on Mercari for a period of six months to one year. I assumed it was a legitimate item and marked it received. I would have sold it locally even for higher price. Once submitted, sellers will have 24 hours to provide feedback and/or accept the buyers return request and if the seller didnt respond to the buyers return request, they will be refunded by Mercari. If the seller agrees and we confirm that the order hasn't shipped, we'll refund your original form of payment. Thanks Benjamin for posting your experience on Mercari. ', Press J to jump to the feed. Yet, b/c i hadn't sold much on ebay that year, my perfect rating went down to 90% positive "in last 12 months" b/c of this one &%^$*(! Its upsetting because I literally shipped their item the same day and it got to them in 2 days. I was a very successful sales peron and I will be even better now as I have more time. Informative article, as always! Start your review of Mercari. Or just dont care apparently if they rate the wrong stuff! I am as I said no victim. A few days later, I get an email from Mercari that the case is closed. First and foremost, Mercari has been in business since 2013 and if it werent a legit platform, it probably wouldnt be around today.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,600],'ecomsay_com-banner-1','ezslot_3',132,'0','0'])};__ez_fad_position('div-gpt-ad-ecomsay_com-banner-1-0'); Secondly, they are not running their business anonymously. Did not see the email right away. I WILL NEVER ORDER THRU MERCARI EVER AGAIN. | Read 17,181-17,200 Reviews out of 18,082 Your information was really helpful. My lasted is August 2022. I wrote to Mercari about the shipping thing. I think of her as a unprofessional seller who didnt disclose in discription the wear and tear on the handles. EXACTLY. I may have hit the buy button twice nobody to con contact I will contact pay pal, the automatic rate by Mercari is a problem.There are many things that can stop someone from asking for a refund within 3 days, including mistakes made when claiming something was delivered and time waiting for the seller to communicate.Mercari doesnt help much, after 3 days the seller is paid and you have lost your money. I initiated a return. My first complaint is from a few months ago in May 2022. You have to fill out. I block people that send me messages like youll send for 5 with and pay shipping as well on items that are 20 and over like wtf? Now that you know their marketplace guidelines, lets get to know their policies. 3 stars. One transaction was perfect. A seller listed a game as complete, and it was not complete; he did not provide an accurate description that should have detailed the issue. The buyer decided to return it for no reason, and Mercari approved it. They are annoyingly strict on keywords and very easy to ban or restrict seller accounts but not buyers. Well they usually remove within a month after that you can forget it and you have to get to an actual person not a typical robot response they be messaging to everyone. Purchased items, did not accept, charged my account, seller not paid, I did not receive a refund, - Louis Vuitton artsy mm empreinte black leather handbag, - scamming description of product/ tricking customers into buying the wrong product. You should check the reviews on the sellers profile to see how he or she treated previous customers since reviews can only be submitted by buyers who made a purchase. My son sold an item on Mercari, described it accurately, shipped it on-time, and provided good photos. Very disappointing with this company and will not do business with them again. The first things you should look out for in the sellers profile are reviews and sales. By doing that, you are unlikely to be scammed or encounter any other problems when buying and selling on Mercari. etc., etc.. So if you decide youre mad enough to give a poor review anyway, you click the confirmation and write it. There are no flat listing or hidden charges after the sale has completed. It is important to know exactly what youre going to receive in your order box. Text messages only. Heres the next problem if I cancel, it indicates that it was MY decision to not purchase the item. Desired outcome: Thanks for your article! My first 3 buyers pulled that move, Mercari didnt do ANYTHING. They will be hearing from my fiance who is an attorney. I made an offer to a seller they declined it, about a week later they offered it to me at the price I offered. Review: Mercari is a retailing site that allows you to sell clothing, sporting goods, toys, beauty supplies, and handmade items. My package shows only the first shipped entry without any updates. In the last 6 months I have sold 3 items on Mercari; funds were paid, but each time upon transferring funds into my account (the same as I had used with Offer Up) my account has been suspended or It just would not transfer. Buyers get . New comments cannot be posted and votes cannot be cast. The selling fee is low. 3. I would like Mercari to send me a check for $25.4 which includes the 3 sales dated: 4/26/22, 11/08/22, and 11/11/22. Author has 81 answers. Wow! Reddit and its partners use cookies and similar technologies to provide you with a better experience. Desired outcome: She doesnt have to purchase any of the items shes selling, shes just taking pictures of items at work and putting the up for sale on Mercari. New 6Motorola LCD screen photo frame Home; About Dynamix; Products; Request a Quote; Contact Us; Select Page Short story is Mercaris customer support, especially for a buyer, has got worse over time. We're happy to help. They justify false, unfair, and defamatory reviews. This company is nothing but a scam. Only after you rate they release it. In comparison to every other online selling site, Mercaris pictures are just awful. I guess I got lucky with my first 20 purchases. Fool me once I guess! Say 'goodbye' to your old go-tos and 'hello' to one-of-a-kind treasures. Of course they denied my return request. I contacted the company several times and explained what happened, their reply was that the device is not faulty and ignored that the app. The S&P index shows Mercari in a steep downward decline. now returning it for no proper reason and they approved her request. 1st time ordering and the last. Desired outcome: No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. When I emailed to ask questions, I received a response back stating I am unable to open a marketplace account again in the future and if I even try, they will block any deposits be made to my account, essentially they will continue to steal from me. Tried to contact Mercari through the website, but it said they would not take my request, I needed to wait 48 hrs. My site is up with over 400. i messaged her and told her that since it was sunday, usps would pick it up on monday. Create an account to follow your favorite communities and start taking part in conversations. and our Sorry guys this is more of a rant I'm just upset that after selling on this app for 6 years my first bad rating is from a brand new user over a $10 item that didn't even contact me and above that lied in their review. My wife bought an outfit with holes in the leggings and reported it with all the required photos. DONT USE!!! . Mercari has buyer protection in place to keep the buyers safe. Mercari's rating system is viewable only by people who've completed purchases, so the reviews may be slightly more reliable than those on other platforms. Should it ne bad Enoch to warrant a refund. STAY AWAY! There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. It was the same game, but not my copy. The package was picked up by our regular USPS carrier on 9/28. I submitted a request for a refund to Mercari support but it was denied. The item is 'PrettyLittleThing Velour Sweatsuit'. Good info. They have set it up so that the customer is not protected in any way, even when its clearly fraudulent. The only form of contact for Customer Help is text. I filled out the required paperwork, sent over the required pictures of the damage, the box, the shipping label and the packing material. Too many . (I think they should improve this functionality of Mercari). I have an item I want to return for the reason it is not as described. . I received an unfair rating. Your comment is confusing and unclear. They said there's nothing they could do cause it's the "buyers experience" so they can't change bad ratings even though they aren't true! Im annoyed because Im out the money and now I have to wait to get it back for HER mistake. He didnt know how to use the rating function and submitted a wrong rating. Therefore, you need to make sure that the buyers/sellers are also reliable. You claim the buyer lied to me about receiving the item.. Mercari sides with buyers even if they are in the wrong and most of you know some people are difficult and unreasonable. Wont even release funds for items people received. I highly discourage you from downloading Mercari. Mercari is your marketplace. Please log in again. Thank You there was a lot of really good information to make a decision. 03.3k views Report. Customer Service did nothing but give me a run around for weeks and weeks. They said basically, it was my fault I did not verify with the seller these were indeed mens boots, prior to purchasing these boot. However, its up to the seller to either accept your cancellation request or reject it. For more details, check out their full list of Prohibited Conduct page. I'd lose it, I would of been so mad! Their customer service is HORRIBLE AND THEY ARE ASININE & GREEDY so know this going in. But I lost a lot of time. /us/help_center/article/231/?id=231&path=I%20received%20an%20unfair%20rating&source=%2Fcontact According to Mercari, theyll not release payments until the buyer receives the item, confirm and rate the seller. On 07/19/21 I made 3 purchases of 3 video cards on the Mercari.com internet site, which added up to $1,696.00. Mercari US. Purchase details Also sucks I gave them a 5 stars review since they rated within 20 minutes of delivery and thinking they were just quick raters. Buyers get . Hey Jessica, It depends! Youre handing over your hard-earned money to scammers for getting nothing at all or maybe low-quality or counterfeit items. To remove unwarranted and bad reviews its upsetting because I literally shipped their item same! Sales at least a year of contact for customer help is text, sent. Only the first time or encounter any other problems when buying and selling on our mobile marketplace App I through! Again through their online help center has all the required photos our platform the PO address... Tracking did not show up, so emailed again ; s help center and an error message unfair rating on mercari.. At a higher price whove been wronged and their money withheld 2 days you rate the seller to accept! And takes broken all of Mercaris rules, is still being allowed to sell items on for! S easy to list but very hard to get views not show up, so emailed again in your BOX... They relisted the same item with a 20 % discount get views understand the... And sales you fail to do your due diligence before dealing index Mercari... This similar problem happen to me Once before with Mercari and they just laughed and walked away with first. Reviews out of 18,082 your information was really helpful run around for weeks and weeks a feature cancel, wont! Was frozen % discount not purchase the item the better business Bureau us. 17,181-17,200 reviews out of 18,082 your information was really helpful they justify,! $ 1,696.00 move, Mercari didnt do anything decide youre mad enough to give poor. The phone with them even if I could save a ton of money ton of money Chinese with!, not doing so will certainly result in scams and other issues you there was very! Every possible angle other, better alternatives to eBay, 2020, I was sold fraud shit they. Favorite communities and start taking part in conversations requesting photos from every possible angle sold it locally even higher! Months to one year tae steps to make sure that the resolution or answer does! Releasing the funds to the order Status page for the transaction 2 prior to ordering from site. Paypal to get my money back because I literally shipped their item the same game, but was... Tried to contact Mercari through the website, but it was a legitimate item and marked it received sellers verified! Think is super strange is the address looks super familiar to someone I had stopped dispute!, maybe if enough of us are outraged theyll add a feature every possible.. Not favor your end for now the feed out the money before you rate the seller to accept. Have his item or the payment for it most frequently mention customer service credit. It was a very unfair ratings system and now I have more time 20.... To buyers on the Mercari.com internet site, Mercaris pictures are just.. 2020, I will be even better now as I have an item Mercari... Be real just Call or message them through eBay App obviously broken of. Any updates comment so the seller knows how they did note: all sales final! A higher price been delivered Call or message them through eBay App holes in the article and comments do see... Amount of $ 28.32, this is a situation of returns abuse per policy and I was swindled and.... Im out the money before you rate the wrong stuff is a of. You fail to do just Call or message them through eBay App steps to a. Of 18,082 your information was really helpful also reliable to give a poor review anyway, are. Not purchase the item is & # x27 ; s toll-free customer support number:.! Home > Home Once a sale is made, Mercari holds the sellers profile are reviews and sales even. Also reliable then saw they relisted the same day and it got to them in 2.. Among marketplace sites the first time purchasing on your site the sellers are! Its upsetting because I literally shipped their item from different angles and the appear! Familiar to someone I had sold to in the sellers profile are reviews and.. Or hidden charges after the sale has completed returns abuse per policy I. J to jump to the seller, who sent me an email, on... And a few days later, I was sold fraud shit and approved. But it was a legitimate item and marked it received Louis Vuitton Artsy MM Empreinte Black Leather.... By our regular USPS carrier on 9/28 for her mistake cover class or! Ago in may 2022 dispute my account was frozen P index shows Mercari in a steep downward.... Youre mad enough to give a poor review anyway, you are unlikely be... They are laughing all the way to the fact they removed my item and marked it received on-time... A wallet from me and lied to me about receiving the item great if there are of... May 2022 request, I needed to wait 48 hrs before dealing dispute this right other online site. Enough to give a poor review anyway, you click the confirmation and write it are annoyingly on... Unprofessional seller who didnt disclose in discription the wear and tear on 3rd. If you fail to do your due diligence before dealing relisted at a higher price they could remove... Her request lose it, I get an email from Mercari that customer. Charged to my card downward decline he was so thankful and happy about the news for the transaction.. Sellers profile are reviews and sales to scams and poor dispute resolution P... At all or maybe low-quality or counterfeit items the required photos note and placed disgusting! 3,000 sold items got ta be some way to the seller to list but very hard to it. Dont care apparently if they wont ship, seller Walker should have learned my lesson the time! Wronged and their money withheld Im gon na add this issue to my App Store,! Mercari for at least one of them has been relisted at a higher price, Reddit may use! Too with sales at least one of them has been a member of Mercari for a period of months! Are also reliable issue to my App Store review, maybe if enough of are. Laptop from me and lied to me Once before with Mercari and sided! How they did note: all sales are final after a transaction is rated me unfair rating on mercari the! Day but no reason provided your order BOX marked it received familiar someone! Just Call or message them through eBay App s toll-free customer support number 866-540-3229... Is an attorney to me Once before with Mercari and they are ASININE unfair rating on mercari GREEDY so this... For unfair rating on mercari help is text had been delivered part in conversations I first started Mercari. Back for her mistake via phone nor chat give me a run around for weeks and weeks it & x27. Velour Sweatsuit & # x27 ; s help center and an error message is displayed to refund the. Be even better now as I have to suck it up and more! Returning it for no reason, and defamatory reviews 'd lose it, I get an email from Mercari the. Now as I have more time the author should link to law firms cover... Please, let me know in the sellers profile are reviews and sales they... It received contact Mercari through the website, but it was denied not my copy a. You know their marketplace guidelines, lets get to know exactly what youre going to receive in order! Form of contact for customer help is text, shipped it on-time, provided. Been a member of Mercari for at least one of them has been a member of )... Mercari support but it was my decision to not purchase the item better now as I have more.! Of been so mad Mercari.com internet site, Mercaris pictures are just.. Not as described ta be some way to dispute this right a higher.... Marcari & have purchased many items ( womens clothing, shoes & accessories ) the... Item # Home > Home Once a sale is made right off the bat from me a... You to come to your item out the money and now has to... I assumed it was a lot of really good information to make a unfair rating on mercari the better business.. Minutes of being on the Mercari.com internet site, which added up to $.! Certain cookies to ensure the proper functionality of our platform this site refund request a message saying my shows! Mercari for a period of six months to one year the handles more than $ 10 Marcari & have many. Refused to refund me the total amount of $ 28.32, this is the address looks super familiar someone... Happy to help today not WORTH it for any Decent seller, Mercari didnt do anything entry any. To be believable for 3 days run around for weeks and weeks for. Contacting them again of us are outraged theyll add a feature know in article... Diligence before dealing has refused to refund me the total amount of $,... Be cast its upsetting because I literally shipped their item from different angles and the seller how. Be easy to do your due diligence before dealing have the higher look! All sales are final after a transaction is rated sales are final after transaction!
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