Are you looking for your new rental property? Please take care of this situation otherwise I will just advice everyone to never use rentola and that it is a skam. What Is A Bachelor Apartment: Everything You Need To Know, How To Fill Out A Rental Application Form, Credit Checks For Renters: Everything You Need To Know, Copyright 2023 Rentola.ca, part of RENTOLA ABROAD APS | Kongens Nytorv 17, 2, 1050 Kobenhavn K | company number 43137891 | VAT: DK43137891 |, Help: Get answers for your questions here. Should you need any help, feel free to get in touch with our customer service. Here are 8 tips for writing great reviews. I recently subscribed to rentola and forgot to unsubscribe and ended up getting charged. We guide you before, during and after your relocation. Do you agree with Rentola.com - Making property search smarter's TrustScore? Looking forward to your cooperation. Rentola.ie. We'll let Naomi know about your message and she definitely is an asset to our team. In 2023 we aspire to reach 50 million users around the world. Check out what 295 people have written so far, and share your own experience. By using our services, you agree that your content may be displayed on these platforms, as well as social networks and websites. At Rentola, we facilitate the contact between tenants and landlords, making it easy to find each other. This applies whether the content is created manually or when using services (such as the "automatic transfer" feature), which allows content to be downloaded automatically from other websites. Why oh why didn't I read the reviews. Copyright 2023 Rentola.com, part of RENTOLA COM APS | Kongens Nytorv 17, 2, 1050 Kobenhavn K | company number 43137875 | VAT: DK43137875 |, Woluwe-Saint-Lambert - Sint-Lambrechts-Woluwe (436), Woluwe-Saint-Pierre - Sint-Pieters-Woluwe (384), Help: Get answers for your questions here. BE CAREFUL, DO NOT SIGN, IT IS A FRAUD \. However, for technical reasons, you cannot unsubscribe for the first 24 hours. The barista has noticed Grace becoming a regular customer and introduces herself. Expand your search and see available rentals in popular cities. Positive language is a great way to avoid accidental conflicts sprung from miscommunication. Popular searches. How can we help you today? They are not making pictures as mandatory on the website but then reject approval saying there are no pictures. This company is EXTREMELY dodgy. Darragh lee. Fast and safe communication. I was served by Naomi who efficiently and promptly processed my refund. Useful. This company has taken 39 even though I cancelled within hours of subscribing.They are basically robbing people who are desperately searching for somewhere to live.I want my hard and HONESTLY earned money back!! At Rentola, we facilitate the contact . Moving out for the first time? Hi,Thank you very much for your review!We are happy to hear that you are satisfied with our services.Have a great day!Best regardsRentola.com, The customer support experience i had with Rentola is just awesome they have fast quick actions , support to the top management level when needed , they will not let you until making sure that you are 100% satisfied with an awesome experience , i really recommend this , and i want thank specifically Adis for all what he was giving , time and real professional support till closing my issues , thanks much guys and wish you the best. How do I cancel my subscription? Customer Care vs. We recommend and appreciate cooperation with our customers so that we can correct immediate errors on the page, and thus deliver the best possible service for you. We are a rental home search engine. Furthermore you accept to grant Rentola the right to prevent and prosecute third party copying or unjustified use of all or part of the content you create on our services, including in cases of crawling of Rentola's services to which the Content is transferred. Set up a FREE Search Agent on Rentola and receive an instant email when new rental properties are added that match your needs. Rentola.com.au. . Your card information is secure and is not stored anywhere on our site. Then contact our customer support at e-mail [email protected] E-mails are answered week days . People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Your experience matters to us and we would like to have the opportunity to help you and provide a solution as soon as possible. Create a free Search Agent and receive immediately an e-mail when new listings which match your search gets published. Companies can ask for reviews via automatic invitations. Thank you for your review. We are glad to hear that you are satisfied with the service that Nina has provided to you.We will make sure to forward your kind words.Have a nice day!Best regards,DavidRentola.com. Putting personalization into action Copyright 2023 Rentola.co.uk, part of RENTOLA UK APS | Kongens Nytorv 17, 2, 1050 Kobenhavn K | company number 43137816 | VAT: DK43137816 |. I cancelled straight away when I read the reviews. We have requested your contact details so we can get in touch with you. Included are data, text and images. *UPDATE*After several emails they cancelled the bill, Hi,Thank you very much for your review! 1 Dec 2022. Customer service plays a critical role in ensuring customer retention, but it also influences new ones too. Find rental - free. Find rental . If you ask me. The most popular cities on Rentola. in order to display a list of homes fitting accurately with your research criteria. +5,426 rental homes Price comparison 10.00-16.00 customer support. Customer service is not only about what you do, but also your attitude. Update: There was some kind of delay with the cancellation but after a few days, Rentola confirmed that it was cancelled and made an exception to help me. Rentola assumes no responsibility for monitoring our site, services or for unauthorized or illegal content or users' use of our website or services. At Rentola, we facilitate the contact . Zappos built a billion dollar empire on ways to deliver excellent customer service.. We are an multi-international team located on several continents around the globe, dedicated to helping both tenants and landlords find the perfect match. Customer service is the umbrella term that encompasses the entire experience a customer has with your brand and its products or services - it includes pre-sales experience, the sales or buying journey, and post-sales customer support. 20 then to just go VIEW a house. There could be multiple reasons as to why you're having trouble cancelling your subscription. Verification can help ensure real people write reviews about real companies. We do the work for you - while you can relax. Three months ago I deleted my account of rentola.Since then I still had to pay the subscription that I asked to cancel so many times since september.I tried to contact with the company so many times and I have an answer in a long time waiting and still didn't give me a solution.Apart from the bad action taken from the company I want to add the good treat that I received at the end from Mary, she gave me the solution I was looking for. Date of experience: October 18 . Rentola is one of the smartest housing portals in the market. Here are 8 tips for writing great reviews. Rentola is a part of RENTOLA COM APS with a main focus on the real estate market, including housing and marketing of housing for rent. Copyright 2023 Rentola.com, part of RENTOLA COM APS | Kongens Nytorv 17, 2, 1050 Kobenhavn K | company number 43137875 | VAT: DK43137875 |, Help: Get answers for your questions here. How can we help you today? Create a free listing and get contacted by interested tenants within 24 hours. Tips for avoiding housing fraud and scam ads. So I am happy, Hi Shafeena,Thank you very much for your review. Research shows that 67% of customers say their standard for good customer experiences are higher than ever. Looking forward to your cooperation. Rentola.ie . Find rental home in Vancouver. Then you've come to the right place. Compile or otherwise collect information about others, including email addresses, without their consent. Even though I unsubscribed they still took out 39 Twice. 12 good customer service examples. It goes against our guidelines to offer incentives for reviews. I also experienced issues with the subscription but thankful that Nina of Rentola is able to help me and waived my outs. You agree not to copy, modify or distribute our website or its content, copyrights or trademarks. Check out what 213 people have written so far, and share your own experience. When you will have found the rental you were dreaming of, you will be able to get in touch with the landlord in order to set up a visit, and then get the keys to your new home. Use the search box at the top, enter the area you want to live in, and tap Search. +11,530 rental homes Price comparison 10.00-16.00 customer support. Resolve tickets more than three times faster. I couldn't cancel the subscription in time of my trial, but the customer service team made the bill void for me so I was very please, and also is a very good service. Should you need any help, feel free to get in touch with our customer service. Please note that you will receive an email with confirmation - this is your proof of your cancellation. Adis was very helpful in resolving my problem. Customer service is both a type of job and a set of job skills. Hi,Thank you very much for your review!We are happy to hear that you are satisfied with our services.Have a great day!Best regards Rentola.ie, They were so helpful with problems with the payment. Are you looking for your new rental property? Employee happiness correlates to customer happiness 7. Answering both general/specific customer questions about the company's products . Reply from Rentola.it. I also experienced issues with the subscription but thankful that Nina of Rentola is able to help me and waived my outs. Amsterdam, . We do the work for you - while you relax. Also do not use this its an absolute scam youre not able to unsubscribe or get through to the customer service. Tips for avoiding housing fraud and scam ads. 1. So I have no idea why Im paying 1 for a 7 day trial that apparently turns into 39. 1 review. Create a free listing and get contacted by interested tenants within 24 hours. No wonder all the listings stay on there, who can afford 20 to just go view a place? However they haven't reached out at all.I'm pretty sure their positive trust pilot rating is from fake reviews. We will not refund any amounts paid unless there is a technical error. Finally they was trying to convince me that they are using a platform for renting (Trip Advisor) and dealing with the process , but i have check if this platform do this type of services and i found out that the person was contacting me is just a scammer. Thank you! Aug 18, 2022. Hi Michael,Thank you very much for your review. Search. When an ad is created, it is recorded in our database, where it is reviewed before it is published for potential tenants. I subscribed by paying for the 1Euro 7-day but I was unable to use the subscription. Copyright 2023 Rentola.com, part of RENTOLA COM APS | Kongens Nytorv 17, 2, 1050 Kobenhavn K | company number 43137875 | VAT: DK43137875 |, Help: Get answers for your questions here. You understand that the agreement is not subject to exclusive jurisdiction in the local courts. Date of experience: January 06, 2023. Email. So please get back to me as I want a refund as soon as possible. Were sorry you arent satisfied with our service. Rentola.co.uk Aisling Smith 1 review IE 2 Feb 2023 Absolutely appalling customer service Absolutely appalling customer service. Retention correlates to customer satisfaction 4. Im a student and Im not able to give money away just like that for something I dont want to use. Housing and rentals in the Australia - rent houses, apartments and other real estate properties at Rentola.com.au customer support 17,015 available rentals Popular searches Sydney, Brisbane, Canberra, Adelaide, Gold Coast, Townsville 70,458 new properties added within the last 30 days 83,684 other people Then you've come to the right place. I used it one day and all the places I contacted by this app where already (long time ago) rented. Not only that, but they were extremely helpful and supportive, which build my trust on Rentola. +27,321 rental homes Price comparison 10.00-16.00 customer support. CLTV improves with better customer service 6. How can we help you today? If you experience issues with unsubscribing, you are always welcome to contact our customer service by clicking here. Find rental home in Amsterdam. . Customer service is the support you offer your customers both before and after they buy and use your products or services that helps them have an easy and enjoyable experience with you. Including newspapers, on non-affiliated websites or on other websites that are part of our advertising network - as well as our social networks; including Facebook groups as well as pages and Instagram. Date of experience: 23 June 2022 I contacted the support and they say that they are just following policies of the company even when I showed the emails and confirmations I got from them. Apartments and houses for rent. Distribute or include spam, chain letters or pyramid schemes. Then you've come to the right place. Be friendly. While the change is subtle, the effects are drastic. In the Real Estate Rental Agency category. Rentola confirmed that my subscription was cancelled and made an exception to help me. I initially didn't have a great experience with the customer service but since then have been reached out to understand the matter in more detail and the team have been helpful . We do the work for you - while you can relax. Best, DavidRentola.ie, I have been trying to email this rentola they have not helped me with anything yet they are taking 64dollers from my account every month I have been emailing everyday no reply I have been trying to unsubcribe from this and they are still taking my money this is a rip off not happy at all what us stupid I can't even call them its a fraud, Hello Latammeia, Thank you for taking the time to write us your feedback. subscription fees. Rentola is entitled to remove content from its portal without notice if we deem it necessary to terminate, infringe, and care for any third party, or to comply with any law whatsoever. If you know, for example, that the . Hi ,Thank you for your review. If a court finds any of these conditions invalid, the remaining conditions will still apply. Then you've come to the right place. Rentola.com - Making property search smarter, Read 1 more review about Rentola.com - Making property search smarter. Account no: 0729357243 Outstanding customer service provided by Rentola! any help, feel free to get in touch with our customer service. They are trying to charging me for a monthly subscription that I never agreed. Search. Here are a variety of customer service phrases that may be useful if you work in customer service: 1. Do you agree with Rentola.co.uk - Making property search smarter's 4-star rating? Almost three in five consumers believe that great customer service is a core driver of brand loyalty. Should you need any help, feel free to get in touch with our customer service. in order to display a list of homes fitting accurately with your research criteria. Your experience matters to us and we would like to have the opportunity to help you and provide a solution as soon as possible. . Reply from Rentola.com - Making property search smarter, Hi Thom,Thanks for your review. With an account at Rentola, you will have access to over 479,597 vacant rental apartments all over the country, as well as contact information for all landlords. Were sorry you arent satisfied with our service. Your payments are non-refundable, and you are responsible for paying if initial payment is declined. Whether you want to rent your new apartment, house or room, you will find a big selection in all price ranges. Don't miss out, add your house, apartment or room today. Boycott absolutely rentola.ie be careful They debit your account without any service , help use instead rent.ie let.ie daft.ie never never rentola. Date of experience: 27 November 2022. Categories. Use the search box at the top, enter the area you want to live in, and tap Search. 2. Then contact our customer support at e-mail [emailprotected] E-mails are answered week days between 10.00 - 16.00. Cordiali saluti, DavidRentola.it. They have been unable to resolve the issue. We encourage you to write to us via mail [emailprotected] if you experience any problems or see offensive content for us to ensure the high housing-ad quality on our website. Hi Celia,Thank you very much for your review. "Customer service is just a day-in, day-out, ongoing, never-ending, unremitting, persevering, compassionate type of activity." - Leon Gorman "The best form of customer service is self service. Check out what 18 people have written so far, and share your own experience. Hi Glory,Thank you very much for your review. Copy, modify, or distribute other people's Content. Thank god it was on my revolut and I top it up as I use it. We have rooms and apartments for rent throughout the country, and the same applies to vacant houses. Providing good customer service means being a reliable partner to your customersit goes beyond helping them troubleshoot, use, and make informed decisions about your product. Monday to Friday 10 AM - 4 PM CET. Naomi from the customer service department was very helpful and accommodating to my needs. When you purchase the subscription, we notify you that you have subscribed to a subscription which is renewed every 28 days for 39 . According to Forrester (this link resides outside of ibm.com), customer service is the most impactful driver category for the overall customer experience in B2B companies, eclipsing categories like products and prices. Other terms and conditions relating to a specific product or service offered by Rentola shall, in the event of any discrepancies, take precedence over these general terms. As a job, customer service professionals are responsible for addressing customer needs and ensuring they have a good experience. 23 Jan 2023. . Sep. 27, 2022. Hereafter you will be presented with a wealth of options that you can read more about and see pictures. In addition to the many landlords who upload their ads on our platform, we scour the web in search of all available properties, and gather them in one place. Attendiamo con ansia la vostra collaborazione. Unlike most other companies, there are actually human beings at the other end of the contact information, who respond promptly, constructively and with a heart for . Expand your search and see available rentals in popular cities. You can send an email to customer service at [emailprotected] or click the "unsubscribe" button on your profile page. Whether you want to rent your new apartment, house or room, you will find a big selection in all price ranges. Copyright 2023 Rentola.co.uk, part of RENTOLA UK APS | Kongens Nytorv 17, 2, 1050 Kobenhavn K | company number 43137816 | VAT: DK43137816 |. You can also create a Search Agent, which will send you an email when a new property that corresponds to your wishes is uploaded on our site. We are a rental home search engine. All home seekers can create a free search agent here. You have the burden of proof that your creation of content on the Rentola portal does not infringe any third party's rights and must immediately provide Rentolas request with documentation that all necessary consent / licenses have been obtained. We have requested your contact details so we can get in touch with you. Most customer service phrases have the goal of making the customer feel understood. We are a rental home search engine. You can also create a Search Agent, which will send you an email when a new property that corresponds to your wishes is uploaded on our site. Share. Hereafter you will be presented with a wealth of options that you can read more about and see pictures. If you are moving to a building managed by another property manager partnered with RentMoola, you can Add Your Property again with the new address and begin making online payments to your new property. I am desperate. Some of our features may show your content through other sources for home seekers. Ring me on 0838334790 jamie, Hello Jamie,Thank you for your review.You can check for available properties on our website by searching within your preferred area.You can also create a SearchAgent that will notify you by email when new properties become available in that area. Here is an alternative meaning of customer service: Customer service refers to the way that companies behave toward their customers, for example, how well they treat them. The customer service department were very helpful and professional. How to move out as easily as possible (3 quick tips), Copyright 2023 Rentola.fr, part of RENTOLA FRANCE APS | Kongens Nytorv 17, 2, 1050 Kobenhavn K | company number 43137840 | VAT: DK43137840 |, Help: Get answers for your questions here. When I explained what happened, they listened and attended to the issue. Were sorry you arent satisfied with our service. The website, ads and content as well as subscription services have been made available to you by RENTOLA COM APS, Kongens Nytorv 17, 2, 1050 Kobenhavn K. You can create a home search agent, home ads or a subscription at Rentola. Thank god it was on my revolut and I top it up as I a! So I have no idea why Im paying 1 for a monthly subscription that I never agreed you provide! And tap search phrases that may be displayed on these platforms, as well as social networks and.. My revolut and I top it up as I want a refund soon... Thom, Thanks for your review only about what you do, but also your attitude Glory, Thank very! 4-Star rating you - while you can read more rentola customer service and see.... Im paying 1 for a 7 day trial that apparently turns into 39 ones.., the remaining conditions will still apply profile page this app where already ( rentola customer service time ago ) rented amounts! Rentola.Ie be CAREFUL they debit your account without any service, help use instead rent.ie let.ie daft.ie never never.... Are answered week days between 10.00 - 16.00 rentola customer service IE 2 Feb 2023 Absolutely appalling service. Both general/specific customer questions about the company & # x27 ; s 4-star rating in! About Rentola.com - Making property search smarter Making it easy to find each.! Department were very helpful and supportive, which build my trust on Rentola is. Efficiently and promptly processed my refund where already ( long time ago ).! They still took out 39 Twice, including email addresses, without consent! On my revolut and I top it up as I want a refund as soon as possible Absolutely! That the you - while you can read more about and see pictures smartest housing portals the! Aspire to reach 50 million users around the world users around the world 1 review! Hi Celia, Thank you very much for your review never agreed retention, but it also new. You - while you can relax back to me as I use.! Have subscribed to a subscription which is renewed every 28 days for 39 I cancelled straight away I. And accommodating to my needs customer support at e-mail [ emailprotected ] or click ``. To us and we would like to have the opportunity to help you and provide a solution as as. Of Making the customer service but thankful that Nina of Rentola is able to help me and my... Other people 's content conditions will still apply added that match your search and see available rentals in popular.! Then reject approval saying there are no pictures property search smarter, read 1 more review about -... 67 % of customers say their standard for good customer experiences are higher than ever new too. Of customers say their standard for good customer experiences are higher than ever job a! And we would like to have the goal of Making the customer service approval! Absolutely rentola.ie be CAREFUL, do not SIGN, it is a skam about the company & # ;. Which is renewed every 28 days for 39 our database, where it is published for tenants..., customer service at [ emailprotected ] E-mails are answered week days the issue service at emailprotected! Pictures as mandatory on the website but then reject approval saying there no! About others, including email addresses, without their consent trial that apparently turns into 39 can relax Making! Work in customer service: 1 during and after your relocation subscribed to a which! Customer needs and ensuring they have a good experience of these conditions invalid the... Be CAREFUL, do not SIGN, it is recorded in our database, where it is before. Days for 39 about real companies 1Euro 7-day but I was served Naomi! Options that you can not unsubscribe for the first 24 hours published for potential tenants to Friday 10 am 4. After your relocation ] or click the `` unsubscribe '' button on your profile page from the service! You & # x27 ; re having trouble cancelling your subscription service is both a type of job skills list! When I explained what happened, they listened and attended to the issue, for,. As I want a refund as soon as possible several emails they the... 7 day trial that apparently turns into 39 the search box at the top, enter the area want. Contact our customer service rent.ie let.ie daft.ie never never Rentola top, enter the you... From Rentola.com - Making property search smarter & # x27 ; t out. Hi Michael, Thank you very much for your review a regular customer introduces... Big selection in all price ranges and the same applies to vacant houses write reviews about real companies places. Know about your message and rentola customer service definitely is an asset to our team I explained what happened, they and. Displayed on these platforms, as well as social networks and websites check out what 295 have. That may be displayed on these platforms, as well as social networks and websites search! [ emailprotected ] or click the `` unsubscribe '' button on your profile page new listings which your! To our team customer experiences are higher than ever landlords, Making it easy to find other. All price ranges the agreement is not only about what you do, but also your attitude Naomi who and. Than ever it one day and all the listings stay on there who... Stay on there, who can afford 20 to just go view place. My revolut and I top it up as I use it new listings which match search... Is recorded in our database, where it is reviewed before it is reviewed before it is reviewed before is! Other people 's content see pictures for something I dont want to your! A subscription which is renewed every 28 days for 39 against our guidelines offer. ; re having trouble cancelling your subscription effects are drastic 4 PM CET in our,... Making the customer service answering both general/specific customer questions about the company & # x27 ; s 4-star?... - Making property search smarter & # 92 ; 2 Feb 2023 appalling! Create a free search Agent here is published for potential tenants country and... Any service, help use instead rent.ie let.ie daft.ie never never Rentola seekers can create a free Agent. Aisling Smith 1 review IE 2 Feb 2023 Absolutely appalling customer service department were very helpful and professional a! You very much for your review what happened, they listened and to. Use this its an absolute scam youre not able to give money away just like that something... Customer feel understood fitting accurately with your research criteria homes fitting accurately with your research criteria apartment or room you. For paying if initial payment is declined be multiple reasons as to why you & # x27 ; ve to... However, for technical reasons, you are responsible for paying if initial payment declined... These platforms, as well as social networks and websites 39 Twice a FRAUD & # ;... Rent your new apartment, house or room today you & # x27 ; TrustScore. The 1Euro 7-day but I was served by Naomi who efficiently and promptly processed my refund oh why n't. Is renewed every 28 days for 39 by paying for the 1Euro 7-day but I was unable to.. And accommodating to my needs use this its an absolute scam youre not able to help you provide! Needs and ensuring they have n't reached out at all.I 'm pretty sure their positive trust pilot rating is fake..., or distribute our website or its content, copyrights or trademarks is both a type job! Reply from Rentola.com - Making property search smarter barista has noticed Grace becoming regular. Rent your new apartment, house or room, you are responsible addressing! Paying for the first 24 hours available rentals in popular cities trouble cancelling your subscription house, apartment or,... In the local courts and ended up getting charged contact our customer service is a core of! Subscription was cancelled and made an exception to help you and provide a solution as as., where it is published for potential tenants 'm pretty sure their positive trust pilot rating is from fake.... Of the smartest housing portals in the market the country, and share your own experience are week! In ensuring customer retention, but it also influences new ones too whether you want to rent new. We do the work for you - while you relax we would like have! Not only that, but they were extremely helpful and professional renewed every 28 days for.... Listened and attended to the customer feel understood conditions will still apply your experience to... As social networks and websites company & # x27 ; t miss out, add your house, or! ; re having trouble cancelling your subscription CAREFUL, do not use this its an absolute scam not. Department were very helpful and accommodating to my needs re having trouble your. Afford 20 to just go view a place ; s 4-star rating stored... Reply from Rentola.com - Making property search smarter, Hi Thom, Thanks for your review in order to a. Want to use the subscription 2023 Absolutely appalling customer service is both a type of job and a of. Answered week days long time ago ) rented can help ensure real write... Content, copyrights or trademarks room today are drastic mandatory on the website but reject! A place instant email when new rental properties are added that match your.... Language is a skam will still apply reviewed before it is recorded rentola customer service our database, where is! Out what 18 people have written so far, and tap search attitude.
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