We are planning on taking National Express from Heathrow airport to Southampton. Call or get in touch online Customers will be permitted to pool their individual allowances if they are travelling in a group or as a family, but they must be travelling on the same Ticket. must produce it with your Ticket for inspection when asked. Alternatively, you can write to us at Customer Relations, National Express House, Mill Lane, Digbeth, Birmingham B5 6DD or via any other advertised address for the purpose. Please note, you may be required to show proof of age at any point during your journey. (b) Proof of matters: When making your claim for a refund, you must provide reasonable proof of your identity and proof of purchase of the Ticket. Failure to produce such evidence could result in the person travelling on the Child Ticket, or the person accompanying that person, being required to pay the full adult fare for the Journey(s) permitted by the Ticket (unless that person qualifies for any other discounted or concessionary travel). We have three different Coachcards available, each offering savings of 1/3 on all of our Standard and Fully Flexible coach fares all year round. It does not state what the demensions of a "medium sized" case would be. Children under 14 cannot travel alone unless accompanied by a responsible adult (16+). If you fail to do so we cannot guarantee that you will make any connections and will not be responsible for any additional costs or losses you incur as a result (e.g. Should be booked as Children. Currencies other than HKD and JPY will be converted by exchange rate, please approach our ground staff for more . (a) No liability if you have no reservation: If we cancel or withdraw a Service before it has commenced, and you do not have a place reserved on it, we shall have no liability to you or any third party. In this context hand luggage means something that is capable of being stored in the overhead rack or beneath the seat. Find out more about luggage allowances. Children aged between approximately 4 years and 11 years or up to 150cm tall may use booster seats, we carry a limited number onboard most coaches along with our comfort fit seat belts. If you cannot see the select your seat option as part of your booking process that means that this option either is not available on the Service you are booking to travel on or is not available on the sales channel you are using. (b) If you wish to amend your Ticket: Please refer to Condition 3.5. 03717 81 81 81 - (option 3)(lines open 8am - 8pm 7 days a week). Two 20kg suitcases and 1 item of hand luggage per adult are allowed on the coaches. Small valuable items and important papers or instruments creating legal entitlements will be carried on the Coach at your own risk and must not be left unattended by you. Calls to this number are charged at local rate. Should be booked as Children. For more info,see our list of prohibited luggage items. If you are travelling in a wheelchair or require assistance we recommend that you contact us on the following local rate telephone number: 03717 81 81 81 (lines open 8am - 8pm 7 days a week) 36 hours in advance of when you would like to travel. Furthermore, we reserve the right to refuse travel, either on a one-off or permanent basis, to anyone who has failed to comply with this Condition 12 or who we consider to be a nuisance or danger to our passengers, customers, drivers or National Express Representatives. 03717 81 81 81 - (option 3)(lines open 8am - 8pm 7 days a week). Alternatively, passengers may bring 1 large item that has max. Disabled children should be booked as children rather than 'Disabled'. We will not be obliged to carry any Luggage which has not been properly labelled. "Luggage" means any suitcase or other bag which you leave in the luggage hold of the Coach, bring onto a Coach, or bring into a Station; "M-Ticket" means a Ticket which can be purchased online or over the telephone from our contact centre and which will be sent to you by SMS, an M-Ticket may also be referred to as an "SMS Ticket". (d) Other border requirements: You are advised that when crossing any borders or check-points, further requirements may be applied by the countries you are leaving or entering. (f) Refund charge: We will make an administrative charge of 5 per passenger (or such other charge as we may specify from time to time) for giving a refund and cancelling your Ticket except if the refund is made because of a cancellation or withdrawal of a Service as detailed in Condition 9.2 or if covered free of charge by the Special Conditions. You shall not be entitled to a refund in respect of any Ticket invalidated in accordance with this Condition, and we shall have no further obligations or liability to you. It is also your responsibility to check if your Ticket shows that carriage is by a Third Party Provider as this will inform you that your contract is with that Third Party Provider. national police and troopers association; Community. However, and in accordance with our rights, we will not submit to an alternative dispute resolution procedure operated by the ADR Entity. Both of these companies offer similar services from about 6. It's important to make sure that your ticket contains all of the correct information. (c) Unaccompanied children: We will not be obliged to carry any child under the age of 14 on any Service unless that child is accompanied by a responsible person aged 16 or over. Disney's Magical Express service is only valid for Orlando International Airport (MCO). 2 medium cases (70cms x 45cms x 30cms) Max weight 20kgs each or 1 Large case (75cms x 50cms x 32cms) Max weight 20kgs ** If booking online with multiple customers, excess luggage is applied to all customers, should excess only be required for 1 passenger, please book separately and add excess luggage for 1 passenger only. Passengers aged 60 and over are entitled to receive a small discount on European journeys. For these purposes, we refer you to the Ombudsman Services of The Brew House, Wilderspool Park, Warrington, WA4 6HL (the ADR Entity). I see their policy is 2 medium suitcases pp, no more than 20KG. We will use reasonable care and skill in providing the Services, but we cannot guarantee that there will be an available seat on any Service unless your Ticket permits travel on a specific Service. Children aged under the age of 2, must be accompanied by an adult aged 18 or over. (lines open 8am - 8pm 7 days a week). (b) Travel in a Coach seat: For passengers who can transfer from their wheelchair to the Coach seat, we can transport lightweight manual wheelchairs where they can be safely stowed in the luggage hold of the Coach, which will be the case where they can be folded down and weigh less than 20kgs. As our storage facilities are limited we may only hold on to left or lost Luggage or other items of property for 28 days, after which time we reserve the right to dispose of it in any manner we consider appropriate. Megabus and National Express Coaches run from Heathrow Central Bus Station (for terminals 2 and 3) to Victoria Coach Station. Failure to do so may result in the child being required to pay the full fare for the journey on that day. (b) Excess or Outsized Luggage: We shall have no obligation to carry Luggage in excess of the permitted amount or size or which doesnt fit into a standard luggage shape (including for example only, sports equipment such as surfboards, skis and fold-up bikes, tents and musical instruments) but we may, at our entire discretion, agree to carry additional pieces of hold Luggage, or outsized items, subject always to space being available and on payment of a charge for each extra or outsized piece. If you have purchased a Ticket using any of our concessionary discount Coachcards (currently marketed as Senior Coachcard and Disabled Coachcard) you. If you travel with a Ticket that has been spoiled, damaged or corrupted in any way, it will be treated as invalid and you will be considered to have travelled without a valid Ticket. (b) Children between the age of three and 15 inclusive: Children between the age of three and 15 shall qualify for a Child Ticket. The National Express coaches come with a free luggage allowance of either 2 medium or 1 large cases for the hold of the bus. (d) Fee for left or lost Luggage or other items of property: We may charge you a reasonable administration and/or repatriation fee for the storage and return of your left or lost Luggage or other items of property. If you fail to produce the discount card you will be required to pay the applicable fare payable for the Journey(s) permitted by your Ticket without the discount. If you are purchasing a ticket for another person, then it is your duty to make sure that they are aware of these Conditions and any applicable Special Conditions and agree to comply with them when they use the Ticket to travel on our Service. In this context hand luggage means something that is capable of being stored in the overhead rack or beneath the seat. The service began in May 2005 and continues to be a beloved complimentary perk of staying at a Disney Resort. When will the pilot run? Unaccompanied children will not be carried. You must travel with a valid Ticket and if you have been given a reservation number to quote to the driver of the Coach for your Service, your reservation number. If one adult is travelling with two or more children under the age of three, then only one child will be entitled to travel for free and the other children will qualify for a Child Ticket. If you are travelling in a wheelchair or require assistance, please call our helpline before booking and at least 36 hours in advance of when you would like to travel. This applies to all local journeys made within Rhondda Cynon Taf, and will come into effect on Wednesday (March 1). (c) Fraudulent Tickets: If we have reasonable grounds to believe that a Ticket has been fraudulently obtained or used, we reserve the right to invalidate the Ticket and prevent you from travelling on all or any of our Services. Virgin Atlantic. You are also entitled to two items of hand luggage. We will carry your Luggage on and subject to these Conditions and any applicable Special Conditions. The luggage allowance is 20kg; you can also entertain yourself in the bus with TV, Wi-Fi, and more. Such item of Luggage will be stowed free of charge in the hold provided that: (a) it measures no more than 45cm x 35cm x 20cm and you do not take on board any hand Luggage, or (b) it is within your hold Luggage allowance referred to under Condition 11.1(a)(i) above. We have three different Coachcards available, each offering savings of 1/3 on all of our Standard and Fully Flexible coach fares all year round. If you are travelling in a wheelchair or require assistance, please call our helpline before booking and at least 36 hours in advance of when you would like to travel. You will be required to purchase a new Ticket at the published fare for the Journey(s) you wish to make to enable you to travel. Carriage and assistance of wheelchair users & users of mobility scooters is provided in accordance with our published code of conduct, titled Disabled Code of Practice which is available upon request from our Assisted Travel Helpline or at www.nationalexpress.com. In such circumstances, we will endeavour to notify you of the alteration, delay, withdrawal or termination of the Service, and of any substitute or alternative Service, as soon as reasonably practicable. If the select your seat option is not available on the new Service you will be entitled to a refund of your seat reservation fee in accordance with Conditions 9 and 10. fail to produce your Ticket for inspection when asked at any point during your Journey; do not have sufficient battery or signal on your mobile phone or other electronic device to display your E-Ticket (if you have not printed this) or M-Ticket when asked at any point during your Journey. Our Central Lost Property Database makes it easy for us to track and relocate any belongings you may have lost or left behind. Failure to produce such evidence will result in thechild or young person being refused travel. Here's our quick guide to making sure your luggage is good to go. Calls to this number are charged at local rate. On European journeys a 50% discount is given to carers, please call us on 08717 818177 to book. Adult fares are applicable to all passengers aged between of 26 and 59 inclusive. If you have paid a penalty charge and wish to appeal against the charge, please send your original Ticket, receipt for the penalty charge and a covering letter clearly explaining your grounds for appeal and any supporting evidence to: Customer Relations, National Express House, Mill Lane, Digbeth, Birmingham B5 6DD. Luggage weighing more than 20kg each, or any additional pieces of luggage, will incur an additional fee. Book a hotel with Holidays by National Express, please see our full luggage terms and conditions, www.nationalexpress.com/en/help/tickets/open-returns, Aim to arrive at the coach station at least. We strongly advise that you do not bring large valuable items onto the Coach as hold Luggage. Up to two pieces of large luggage no more than 20kg per piece. (b) Period for which your Ticket is valid: Your Ticket is valid for travel: (c) Expiry of your Ticket: When your Ticket expires in accordance with Condition 3.2(b), it is no longer valid for travel. Smaller items such as laptops can be placed on overhead shelves in the bus, while larger items are safely stored outside under the floor. When travelling on a connected train and coach journey, the greater luggage allowance provisions the whole journey. Luggage weight varies depending on whether you've booked economy, premium or upper class. Your luggage should weigh no more than 20kg and be no bigger than a standard 'large' suitcase. If you are such a customer of that Third Party Provider, the contract will be between you and the relevant Third Party Provider, and will be subject to the Third Party Providers terms and conditions of carriage. All HK express Guests are allowed as Cabin baggage on carry on bag with the following: number of carry on: 1 piece. If you cancel your Ticket for your Journey(s) where you have pre-selected a seat or if you cancel your pre-selected seat, the seat reservation fee shall not be refunded (irrespective of whether or not your Ticket is refundable pursuant to the applicable Special Conditions). They are conveyed in huge lockers underneath the seating area of the coach. Notwithstanding the drivers assistance, it is your responsibility to see your Luggage put on and taken off a Coach, or checked-in atany Station where check-in arrangements apply. Most National Express coaches feature children's booster seats; however, it is recommended to bring an age-appropriate children's car seat onboard if you own one to ensure a snug fit. Items may include but not limited to; liquids, perishable foods and animal remains and or vegetation. Prefer using Facebook? (b) Rubbish: You must take your rubbish with you when you leave the Coach. Unaccompanied children will be asked for proof of age or a signed letter of permission from their parent/guardian. (b) Connections with transport provided by third parties: You must allow plenty of time for a Service to arrive in time to connect with transport provided by third parties on which you are planning to travel. On European journeys a 50% discount is given to carers, please call us on 08717 818177 to book. However, if you wish to book travel on the day or otherwise within 36 hours of travel, we will make reasonable efforts to carry out these checks on the day or within any advance notice period provided. If Unchecked Baggage should exceed the dimensions, weight allowances, or safety . Your Ticket is a record of our agreement to carry you or to arrange for your carriage on a Service. From India to Abu Dhabi, Dubai, Sharjah, Muscat, Doha, Dammam and Colombo it is 30 kg. We will only be liable for any loss of or damage to your Luggage or other items of property caused by our failure to use such reasonable care and such liability will be subject to Condition 9.4. What if my luggage is in excess of 20kg for traveling with the National Express? Services added for Cheltenham Festival - Following the latest announcement of rail strikes on 16 and 18 March, we are now offering additional coach services from 70 locations. (lines open 8am - 8pm 7 days a week). We welcome highly trained assistance dogs and assistance animals on our coaches. Earn a minimum of 10% cashback when you shop online Find out what makes us the UK's favourite coach company Our blog is the ideal place for travel ideas, news and more Access your ticket information and make amends (lines open 8am - 8pm 7 days a week). Unaccompanied children will not be carried. You are allowed to take onto a service one or two medium sized suitcases or rucksacks (no more than 20kg per item) free of charge and one small piece of soft hand luggage. A maximum of three chargeable items can be taken in the hold (maximum 5 overall). Priority will be given to customers travelling with Luggage within the free limits. Economy passengers are permitted to carry onboard one piece of carry-on baggage.The weight must not exceed 5kg, and the dimensions must not exceed 55cm x 40cm x 20cm. However, any cancellation or requests for changes to Service reservations after the departure of the applicable Service shall be considered to be a cancellation of the Ticket and, in such event, you shall only be entitled to a refund of your Ticket where a refund is expressly permitted under Condition 10 of these Conditions or otherwise under any Special Conditions which apply to the Ticket. 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